BSNL Prepaid — Poor customer service

Address:

Chennai, Tamil Nadu

my number is [protected] , some how the sms jokes pack got activated and i wanted to cancel that activation, when i call the customer service on 14th sunday afternoon to [protected], and said the above mentioned request to cancel the joke sms pack, that person on customer care promised to do that by evening on the same day.
15th again i called for the same reason, the call was made hold n no one took responce for the complaint made, and got cut, again i tried to call some other number 155223 they made me hold the line for 5 min and they cut the call, again i tried network failure!!!
Is bsnl expecting customers to run behind them for services ??