[Resolved]  BSNL Prepaid — Prepaid sim validity not extended

Dear Sir/Madam,

I have a BSNL prepaid sim from UP East (mob. no.: [protected]). Currently I am working in Manali (HP). When I checked the balance by *123#, it said "Your Account Balance is 'xxx'. Your Credit expires on May 17 2012 and Service Expires on Jun 01 2012." So I recharged it with Rs. 45 on 17/05/2012 at 01:11:41 (ref. no.[protected]. But the validity of my account is not extended and showing the same as previous. After that I thought may be its in roaming, so I have to recharge it from UP. So I called my friend in Allahabad and he recharged the number with Rs. 110 on 17/05/2012 at 07:03:25 PM ( ref. no.[protected], but the validity is still showing the same. At night I also recharged it online with sms pack of rs 13 but result is same. Now I am unable to call or sms from this sim since 18/05/2012 (its showing call ended and sms not sent) and result of *123# is showing the same "Your Account Balance is 'xxx'. Your Credit expires on May 17 2012 and Service Expires on Jun 01 2012."

I also booked a complaint (Docket No. E19UP[protected] on bsnl customer care portal but have not received any response.

Thanks & Regards,
Siddheshwar Kumar
E-mail: [protected]@gmail.com
Mob: [protected]