[Resolved] BSNL — landline bill online payment

Latha S

from Salem, Tamil Nadu

Address:

Salem, Tamil Nadu

I have made my landline bill thro online on 11.01.2012 for my home phone no.[protected].
The amount is debited to my bank a/c. But I have not received the BSNL receipt for the payment made. My bill status still shows pending. My payment transaction shows the status as initiated. I want that my outstanding bill to be cleared or the bill amount is refunded to my bank a/c

S.Latha

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kamal.kishore

from Bareilly, Uttar Pradesh

I made an online payment for my Landline Telephone bill on 2nd October, 2011, from BSNL website portal.bsnl.in. After making the payment, the transaction status screen shows that the transaction has been initiated 4 (four) times instead of one single time as it should have been. I made the payment only once, then how can BSNL initiate the transaction 4 times with different transaction numbers as can be seen in the image attached.

I contacted the BSNL customer care number 1500 on 2nd october itself, and I was told to call 1525. The problem is that nobody is answering on 1525 despite trying repeatedly. On 3rd Octber(today), even on the customer care number 1500, no one's answering the call. This is a third class service being provided by the service provider. I want my issue to be resolved as quicly as possible.