BSNL SANCHARNET INTERNET — MY SANCHARNET CONNECTION IS NOT RENEWED TILL DATE

 
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JAGDALPUR, Chhattisgarh, India
 ns1001_jdp
NAME : NARESH SHARMA
PROFESSION : ADVOCATE
PLACE : JAGDALPUR, DISTT BASTAR (C.G.)
USER ID : mohitmr1

Subject : For Renewal of my Sancharnet internet connection.

Dear Sir,

I have been using sancharnet internet (Dial up connection) since last 3 years. I know that sancharnet internet have to be renewed every year. My sancharnet internet conncetion is pending for renewal Dt.[protected]. This is for your kind information that I have already paid the amount of Rs. 281/- for Renewal of my sancharnet connetion receipt no. 40788/103 Dt.[protected] but till date[protected] my sancharnet connection has not been renewed by Jagdalpur Exchange Officer.

For this purpose I have contacted to the intenet officer to know why my sancharnet connection is not renewed. Then I understood that BSNL has launched new software and they have not received proper guidelines or software from their head office.
Then I have teken this matter to TDM of Bastar and the TDM of Bastar had told me that they would talk to head office to get information for renewal of sancharnet internet connection.
Till date nither TDM nor internet oficer had contacted me.

I met several times to the officer of internet section of Jagdalpur but they did not gave satisfactory answer and always told me that they will talk to senior officer's or head office.
I don't know why they are not taking necessary step or action to solve my problem.

I think that this is the reason for reducing BSNL customer Day by Day. The BSNL officer's did not give proper attention to their customer's and not make proper effort to solve the customer's problem.

If this kind of services are given by the BSNL officer's to their customer's then customer will shift to other operator for better services.

Already 12 days gone but they have not collected proper guidelines or software from their head office.

I understant that no work impossible but to make it possible you have to give your proper efforts.

So I request you to please avail the proper guidelines or software as soon as possible to the Jagdalopur exchange to solve my problem and please take some necessary action or step to slove my problem.

Awaiting for your reply.

Thanking You
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

This is a bit harsh for the BSNL . I am writing this because i happen to know the kind of pressure some ppl in BSNL face while doing their job. It is very easy for us consumer to say that BSNL ppl are hopeless. But my experience with private company is worse. Atleast TDM has told that they would contact head office and let you know. He might not have contacted you lateron, have you tried to know why? Thing is that we never see that they are also human, after serving the people. They are public servant, ok but we sometimes treat as if they are doormats?
I am also residence of Jagadalpur and would like to comment one thing abt the working TDM . I had a complaint like sharma ji about my broadband in saturday night and very urgent data to send to delhi. I called this gentleman at around 8PM . He picked up and said i can not commit at this momment but try to restore the service.
At 9 PM someone knocked and asked TDM sir ne bheja hai ... apka bradband kaam nahi kar raha hai?

The guy worked till 1130 night, could not attend. So he said he would come later. I tht now before monday i wont be able to use and decided to go to cafe next day. At 8 AM tomm sunday, My broadband was OK. After 30 min TDM called and asked if my broadband ws ok.
I was pleasantly surprised ? I thanked him .. He intimated that last night the guy tried in their exchange till 1 AM and got some technical things attended.

So My advice to all service users are that we are consumer and very hurridly make opnion about any one which is a bit premature.

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    BSNL SANCHARNET INTERNET - MY SANCHARNET CONNECTION IS NOT RENEWED TILL DATE