[Resolved]  BSNL — sim blocked due to pin error

Address:

South Dinajpur, West Bengal

Due to PIN error my mobile bearing No.[protected] got blocked since 5.3.2013.Despite my hundreds attempts,as of today I could not get in touch with customer care associates as of now since the liness are busy round the clock.What shall a customer do in the event of losing a mobile if customer care services are not available in emergency need?
Please ask bsnl customer care to contact me at [protected] so that I can unblock my another bsnl mobile having no.[protected].
what is more painful that at 10.23 P.M today,i.e 24.3.2013 I have received a message frrom 52585 stating that "Ur EasyVault phn Backup service is renwd @Rs20 pm for 30 days. ..........To unsub SMS "STOP" to 155223 or call on 155223(tollfree)".
I called to 155223 but could not contact.They have already deducted Rs.20/-from my account.I have sent a SMS stating STOP tp 15223.But i have received no reply.
If the customers are so cheated,how long will they stay with BSNL.
Amidst utter despair,I will have no alternative but to surrender all the bsnl connections including Land line.
in fact,for incoming calls,BSNL is sometimes deducting from my account.
Can BSNL being a govt.agency,ensure better customer care services and stop such illegal deductions?