[Resolved] BSNL solan circle H,P, — deliberately debiting from the prepaid card of mobile tel.

M.L.Dewan

from Shimla, Himachal Pradesh

Address:

Solan, Himachal Pradesh

Sir,It is informed that the solsn circle is debiting amounts from my mob.telephone No.[protected] and my wifw mobile No.[protected] from the services which which we have not opted or asked for and we regulary getting messages for their renewal or cancellation or unsuscribing for the service by sending SMS which would cost Rs.2 per sms. If we donot send the sms for unscribing it then the renewal charged would be debited from our credit of prepaid connection.For example message from BP-HANDGO date 06/11/11 whic read as "your Boss Ka Toss Service will get renew in next 2 days to unsuscribe send UNSUBKT to 55678,chage Rs.2." It may please be pointed out that we have not asked fpr any service when the we hvae been charged from our prepaid credit by BP-54646 and we have to send the sms for unscribing it.Every time we are charged for unsubscribing sms .Is it not called cheating the gullible customer both way? Would you please look into the matter for preventing such cheating at the hand of Govt. department of bsnl,solan circle which has resorted to such modus operandi of debiting the credit of the prepaid customer.This may please be stopped forth withby issuing the instructions to the concerned department under intimation to me.M.L.DEWAN,

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ashutosh0504

from Lucknow, Uttar Pradesh

I also receive this type of massage form BP-HANDGO "your spicy joke service will get renew in next 2 days, to unsubscribe send UNSUBSPICE to 5567899 Charge Rs 2" I don't remember previous balance so I was not sure that any this type service was activated or not .I call customer care and told my problem and he told non of this type service is activated on my number, If I response this massage than it may happen that I lose my balance .

MOHAN SHARMA KASAULI

from Noida, Uttar Pradesh

I received message from BP-MIVASB at 12;14 on 09/06/2013as under' 'you have been subscribed successfully for MJOKE20 Service..For deactivation, please send unsub MJOKE20 ATat155223.Then I sent message at 13;27 and delivery confirmed, but on the day I received message from+54334 at 14;52 as under'Dear User, you have been charged Rs.20 for MJOKE20 service.For deactivation please send unsub MJOKE20 at 155233.I recd. such type messages earlier and deduction like this has been occuring every month.at different messages like it.It is a clear case of cheating by BSNL Solan and it seems that BSNL Solan is lootig by this method for it, 's MANAGER and other officers because it can not happen without the consent of BSNL officials as I have never subscribe for any services rather than making and receiving calls The matter may please be invastigated and nessery action may please be taken against culprits like this and further this type deductions may be stoped in future please. Mohan Sharma Mob. no.[protected] Place; Kasauli(H P.)