BSNL — TAKING BALANCE AND COMING UNWANTED MESSAGES AFTER ACTIVATION OF DO NOT DISTURB.

Address:

Ernakulam, Kerala

To,
The Director
BSNL BHAVAN
Kalathiparambil Road
Ernakulam South
Cochin-682015

From,
N.AKHIL MATHEW
Njaliyath house
Thiruvankulam .p .o
Kottayathupara
Ernakulam (dist)
Pin : 682305
Ph : [protected]
Res : [protected]
Email : [protected]@yahoo.com

Respected sir/madam,
I am writing this letter to inform you that my father Mr.N.M.Mathew has been using the BSNL mobile no. ([protected]) for the past 11 years, from the beginning of his use, different companies have been sending unwanted messages i.e.(advertisement) to his mobile. To stop this inconvenience, he asked me to make these messages (advertisements) stop. So I enquired into BSNL office about the matter and they told me to activate DND (Do not Disturb). I activated the service a few months ago but the problem persisted even after activation of this service. Not only is he getting unwanted messages, but now a slight amount of balance from the mobile is also being deducted for unknown reasons. I have complained to BSNL office about the matter and they have taken my complaint. Complaint number A06KL384551. Also I complained to TRAI (Telephone Regulatory Authority of India) with no response at all. I do not know what else I am required to do as the problem is still persisting.

Please assist to solve the above problem as early as possible and kindly ensure that the amount (Rs40) unreasonably deducted is refunded.

Thank you.

Yours Faithfully
N.AKHIL MATHEW