BSNL — Unauthorised deductions

Address:

North 24 Parganas, West Bengal

My prepaid mobile no is [protected], the BSNL Kolkata is unauthorisedly charging rs.7 per 6 days with a message of "Rs.7 charged. Thank you for using Shayari Service. Your service have been renewed. No authority is given to the BSNL nor subscribed to the service. The message is delivered via BV-TESYNG. AND CHARGE IS MADE via NO.59797. This is despite personal pursuation with the customer complaint in the Poddar Court centre.
When contacting the customer care cetre over phone it is always engaged. Kindly took up the matter with the GCM level and punish the culprit.