[Resolved]  BSNL — Unauthorized activation of services

Address:

Kannur, Kerala

Sir, My mobile no. is [protected]. Yesterday(14.10.'13) i had my balance above Rs.50(I don't know the exact) but today morning i came to see my balance reduced to Rs.20. When i called the customer care(1503) at first a lady attended the call and said something unclear, the only thing i could understand was call vas at 1503 and she ended the call in a hurry. The next time I got an instruction to call 155223 on which i couldn't accomplish. The information i got from the second customer care executive was that i had an activated devotional service on my phone and says i might have opted for it via flash message or commercial calls. But i'm sure that no commands have been given from my mobile for any such services. I need to know the exact reason and also need repayment of my balance. Your's faithfully, Arjun