BSNL — unnecessary charged rs 7 two times

Address:

Lucknow, Uttar Pradesh

sir,
with due respect i want to say that i Shubham shukla got a message from the no.[protected] that i have been charged Rs 7.when i am calling to bsnl toll free no 1503 ,they said that our work in updation so call us on after 30 april 2012.when i call him on 1 may 2012 they said call us on after 5 may 2012 .when i call on 8 may 2012 they telling call us on after 13 may 2012.they can cut my balance Rs 14 over all.THEY ARE NOT TAKING ANY ACTION WHAT CAN I DO .my mobile no is [protected].
thanking you