[Resolved] BSNL — Mobile portability request rejected by BSNL

abmansar

from Chennai, Tamil Nadu

Address:

Vellore, Tamil Nadu

I am a BSNL-prepaid customer from past 5 year, my no. is [protected].
recently for changing my provider from BSNL to other service provider i applied for porting and my porting has been rejected from BSNL Side

i got a message from 1901 that "There are subsisting contractual obligation from the Subscriber agreement"

and when contacted to customer care, they asked me to approach BSNL local office,

but in BSNL office Vaniyambadi and telephonic conversation with BSNL Thirupattur office i did not get any proper response.

i really don't know what is the reason?

Can you please instruct me how to resolve this conflict.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

devendrahbti

from Chandigarh, Chandigarh

BSNL — portability out rejected

I have a problem while porting out of BSNL. I received the 8 digit MNP code by sending msg (PORT [protected]) to 1900. and filled form for MNP to other service. I received a message that
"Dear customer, your request of mobile number portibility is rejected due to there are subsisting contactual obligation from the subscriber agreement. ".
Please look into the matter and oblige me by letting me to port out.

Brijendra Singh
[protected]
lucknow.
[protected]@yahoo.co.in