[Resolved]  BSNL — Starting unwanted Packs/Services without prior notice and Customer Care is not taking any action when complained so many times

Address:

Vidisha, Madhya Pradesh

The Problem start when BSNL started CRBT Service on my mobile phone on Date 30.09.2010 and deducted 28/- from my Prepaid A/c.For this unfair thing after calling BSNL Customer Care So many times and contineously upto 2-3 Hrs finally able to talk to Customer Care agent Named "Shiv".Who without listening whole problem cut the connection and blamed me that this might be your problem.
After 2-3 days BSNL again started another services like Masti Pack and deducted 5- from the A/c and when Complained to talked to Customer Care after wasting so many time to call them,they told to unsubscribe it by sending the SMS to Mobile number 56700 UNSUB ALL.Which again deducted 2/- from the A/c and the result is ZERO.Again After 1 day the same service (Masti Pack) started again and deducted 5- .Now where should i go to complain,because after trying a lot to talk to customer care 1500,1503 but could not talk to them and they are always busy with talking to other customers (message from IVR) comes for more than a hour.
Please let me know what should I do now

Thanks