[Resolved]  BSNL — not activation of desired plan and mobile number is not accepting any recharge voucher

Address:

Visakhapatnam, Andhra Pradesh

Copy of complaint given to BSNL
Sir,
1. I am serving in Indian Navy and proud customer of BSNL since long time in Maharashtra circle during my previous tenure at National Defence Academy, Khadakwasla Pune-23.I have been transferred to Visakhapatnam in first week of this month. I have taken a new BSNL 3G connection([protected]) from your customer care centre Malkapuram , Visakhapatnam on 10 Aug 2011 . Now list of problems faced by me are as follows:-

(a) I asked for Vanilla Match plan from person sitting at the counter, he agreed and asked me to pay Rs 180 . I paid that and given all requisite documents. On 12 Aug 2011 my sim was activated but surprisingally instead of Vanilla match plan it was some another plan. I visited local e- recharge shops to migrate in vanilla match plan but all recharge attempts were unsuccessful. only top up was successful. I have spoken customer care executive many times but could find my plan name neither they were able to tell my how to migrate in Vanill match plan and what is the actual cause of this problem.

(b) I came to know that cost of 3G sim is Rs 59 then why I was charged Rs 180 at BSNL customer care centre at Malkapuram? despite clear instruction to activate the per second plan. I am keen interested to know the break down of Rs. 180.they are saying that they did the recharge of Rs 120 then why they did this instead of doing FRC of Rs. 24.

(c) I asked for Vanilla match plan why it is not activated till now.??

(d) Why only top up vouchers are successful on my number ??? In this case I will not be able to use sms pack in future.or any other recharge .

(e) I have spoken various time to customer care executive but now from 16 Aug 11 they are cutting my calls.

(f) when I am visiting BSNL site to lodge the complaint it is showing that this number not belongs to the south zone.

(g) I am also trying to do MNP but when I send sms to 1900 to get port id I got reply that UPC can not be genereated due to system error plz contact costomer service.

2. In view of above it is requested that suitable action be initiated to solve the problems. Personnel sitting at the counters and call center to be trained adequiatly to solve the problems.

3. please solve my problems as soon as possible and activate vanilla match plan.

4. thanking you .


Brijesh.