[Resolved] BSNL West Bengal / Prepaid 3G Connection — Not properly credited my prepaid account

kallolbhunia

from Delhi, Delhi

Address:

West Medinipur, West Bengal

Sir, I am Kallol Bhunia, a resident of Midnapore town , using BSNL prepaid 3G connection for nearly six months and my mobile no. is [protected]. In 22/05/2010 I have recharged my BSNL account by Rs. 62 which includes 15 days validity and 150 MB free GPRS usage. But after recharging I got only 41.8 MB free GPRS usage. After that I made several calls to the BSNL Customer Care Officials: at first they make me fool by giving me wrong informations and refused to lodge my complain but it is only 01/06/2010 they give me a complain no.-5476630 when I again call them, but without any resolution time.Now when I use GPRS , it debited my main balance directly. I am totally disappointed with that condition. Help me.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kallolbhunia

from Delhi, Delhi

Sir, I am Kallol Bhunia, a resident of Midnapore town , using BSNL prepaid 3G connection for nearly six months. In 22/05/2010 I have recharged my BSNL account by Rs. 62 which includes 15 days validity and 150 MB free GPRS usage. But after recharging I got only 41.8 MB free GPRS usage. After that I made several calls to the BSNL Customer Care Officials: at first they make me fool by giving me wrong informations and refused to lodge my complain but it is only 01/06/2010 they give me a complain no.-5476630 when I again call them, but without any resolution time.Now when I use GPRS , it debited my main balance directly. I am totally disappointed with that condition. Help me.