[Resolved]  BSNL — wrongful deduction of balance

Address:	Nampally Station Rd, Karimabad Cooperative Society, Abids, Hyderabad, AP, India, Karnal, Haryana
Website:	bsnl.co.in

Bsnl started value added services on its own accord without being subscribed by me.when i called customer service they assured me that they have put on a request to stop these services. they deducted balance from my phone despite the fact that i had not subscribed for those services.when asked for refund they refused.
After that on 28th june,2013 i again received message that Rs. 20 were being deducted from my account for another service which i had not subscribed to. I called customer care & again appraised them of the situation.i received a message from BSNL that my complaint has been booked and its no. was G09HR302954. I was again assured that a request has been put for stopping these services.
On 9th July, 2013 i again received message that more amount was deducted for another multiple services i didnt subscribe. I again called customer care and told them what has happened.They again feined that they have booked my complaint and its docket no. is G09HR301427. between the customer care representatives repeatedly refuse to let me talk to any of their superiors.
And now again today that is 30 th july i received an sms saying more money was deducted from my account of those services of which i had complained & were supposedly stopped by BSNL. And when i called them, they as usual registered my complaint but did nothing. these people were rude to me and repeatedly refuse to refund me the money.When i asked to talk to their supervisor they refused.
I am an unemployed girl. Each paisa is extremely valuable to me. This doesnt only giving me hard time monetary but also mentally as its increasing my burden o[censored]nemployment.