BSNL/broadband — Paying bills for last 5 months with no service

To,
Mr.T.K.Ghosh,
Sr. AOTR/Genl.
8, Hare Street,
Kolkata-700001.

Sub:- Complaint for Broad Band for Phone No.24178138 with Customer I.D[protected] installed since 15/08/2007.

Dear Sir,
This let you know that the above-mentioned Phone No. broad band service was applied for in month of 10/04/2007 with Case Mark No.C/LGR/07-08/0016 and application Form No. – MS/0112792 at Office of the Area Manager, Jadavpur, which was ultimately after much inquiries and follow up at Menkon Towers, Branch Office (Mr. A. Roychowdhury) was installed ultimately in the month of August, 2007 with Work Order No – H/NC/H1/07-08/0015.
After all this pain and long wait for acquiring a connection of your companies Broad band service the connection came till our doors but with no installation technical assistance only a lines man came to let the wire for the connection in our flat but there was no service (no internet connectivity). Then after several complaints at your customer care only a lines man was sent to our residence who not at all adept to help for technical problems and no computer knowledge which resulted to any help for connection non-availability. After this incidence I also tried contacting your customer care for the second time and explain them the problem but resulting to same lines man visit which did not helped. Ultimately now there was no help from your customer care as they started taking the complaints but no one visited so I started calling Mr. A. Roychowdhry of Menkon Towers, but all in vain. I am sorry I cannot provide you the complaint Nos. because I lost track since it was a lot and thought unnecessary to keep track of since of I believed in your system.
All this resulted basically in no internet connection and till date I have paid from August 2007 till November 2007 (Rs.500/- per month) but with no service and also one-time modem charges (Rs.1800/-).
Now out of frustration I would like to discontinue this service and like a refund of my unnecessary payment of services I never received. Please do the needful and oblige.
Thanking You.

your sincerely,
Mrs.Shikha Bose,
2C, Charu Chandra Place (east),
Bl. No.-63A, Lake Gardens,
Kolkata-700033.