[Resolved]  BSNL/broadband — NOT GETTING INTERNET

Address:

Ernakulam, Kerala

Sir,

I am a new customer of BSNL, Broadband connection. My tel.phone no:[protected] in Ezhikara Exchange area in Ernakulam, Kerala. I got the new connection two weeks back with 499 plan and I used internet connection for two days with unproblematic speed & network. But, later the connection was failed and I've intimated the problem to complaint desk. Then a Line man came to my house & checked the connection and advised me to check SNR value of my connection. The value obtained in my connection was: Upstream - 7 & Down stream- 8. And since the line man advised me to change 499 plan into some other plan, I've got changed it into 625 plan. But still I'm not getting internet. Now SNR value showing is: NA. Hence, I request you to reduce my monthly charges accordingly for this month and take action to rectify the problem so that I may get uninterrupted BSNL Broadband connection.