[Resolved]  BSNL/broadband With BSNL Evdo Card — Unsatisfactory services of BSNL EVDO Card

Address:

Khandwa, Madhya Pradesh

Sir,
,Straight cheating by BSNL.
My complent letter to them gives all details
I desire either BSNL solve the problem and no more person to be made foolish by their AD.
From:-
Ashwini Kumar Meshram,
25,Rameshwar Nagar Colony, First Floor,
KHANDWA (M.P.) 450001
Phone No.0733/2246057
Mobile: [protected]
E Mail:[protected]@yahoo.co.in
To,
SDE (IT),
Office of TDM, BSNL,
KHANDWA (M.P.)
Sir,
Complaint/unsatisfactory services of BSNL EVDO CARD
I have applied for BSNL EVDO Card on 01.09.2010(Post Paid scheme).I was given the data card duly activated on 10.09.2010 with a CD Titled CDMA2000 IXEV-DO. The Data card given to me is model No. MG478/AC8700 manufactured by ZET.User name and password informed by the official, of BSNL is cdma and number told to me for billing purpose as 2911973

2. I am already using following Broad Band as under since 02.06.2007:-
BBG FN 500 DOWN LOAD Speed up to 2 Mbps
User name: meshramak
User type: post paid user, user status: On line
3. Sir want to switch to this new EVDO as this is giving peak speed of 2.4Mbps(However the advertise having a sweet picture of Bollywood film actress Dipika Padukene states speed of 3.1Mbps.)[Web address for such Ad is http://bsnl.co.in/service/evdo_ad.htm]
4. Sir when I started using this evdo the speed I observe is not found satisfactory and far away from the Ad of the scheme of EVDO
5. Sir I have checked the speed and compared the existing plan as under:-
Speed test by SPEED TEST.NET (web site address is http://speedtest.net/)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200 to 0800)
Remark
On 11.09 2010 ,3 speed test between time 1256 to 0106
First:
0.50 Mbps (D)
0.09 Mbps(U)
0n 11.09.2010,3 speed test between 1249 to 1252
First:
1.80 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.6 times, and
Upload is 5.11 times slower to Broad Band
Second:
0.54 Mbps(D)
0.07 Mbps(u) Second:
1.71 Mbps(D)
0.46 Mbps(U) EVDO for down load 3.16 times and up load is 6.57 times slower to Broad Band
Third:
0.42 Mbps(D)
0.09 Mbps (U) Third:
1.81 Mbps(D)
0.42 Mbps(U) EVDO for down load 4.3 times and upload is 4.66 times slower to Broad Band
On 13.09.2010 speed test at
01.35 AM
0.34 Mbps(D)
0.02 Mbps(U) On 13.09.2010 Speed Test at
01.33 AM
1.15 Mbps(D)
0.42 Mbps(U)
EVDO for down load 3.38 times and up load is 23 time slower to Broad Band
Speed test by Intel’s website (website address is http://www.intel.com/consumer/game/broadband-speed-test.htm)
EVDO data card Post paid plan

With a peak sped of 3.1Mbps
Monthly charge Rs.750/-
Unlimited Down load to 0800)
Broad band plan

BBG FN 500 DOWN LOAD Speed up to 2 Mbps
Monthly charges Rs.500/ free uses 2.5GB(night serving free between 0200
Remark
On 11.09 2010 ,4 speed test between time 1237 to 1239 On 11.09 2010 ,4 speed test between time 1256 to 0106
First:
233 Kbps First:
1.6 Mbps EVDO is 7.03 times slower to Broad band
Second:
323 Kbps Second:
1.7 Mbps EVDO is 5.38 times slower to Broad band
Third:
233.6 Kbps Third:
1.7 Mbps EVDO is 7.45 times slower to Broad band
Forth:
346 Kbps Forth:
1.6 Mbps EVDO is 4.73 times slower to Broad band
On 13.09 2010 , speed test at 01.49 AM
115.2 kbps On 13.09 2010 , speed test at 01.45 AM
693.5 Kbps EVDO is 6.03 times slower to Broad band

From the above table u can see that the speed test show EVDO much much slower to Broad Band despite the reason that as per BSNL AD EVDO is 150% faster than Broad Band
6. Sir, I have also down loaded some file and the result found as under:-
1. File size: 18.5 MB
EVDO Broad Band Remarks
Time taken 262 Seconds Time taken 80 Seconds Broad Band 3.275 times faster to EVDO

2. File size: 12.6 MB
EVDO Broad Band Remarks
Time taken 244 Seconds Time Taken 65 Seconds Broad Band 3.753 times faster to EVDO

EVDO Broad Band Remarks
Time taken 412 seconds Time taken 115 Seconds Broad Band 3.582 times faster to EVDO

7. Now I have checked the data card provided by you and found following:-
(A) The EVDO data card provided to me is having model Number MG478/8700 which is manufactured by ZTEMT.This company has given product information as under:-




EVDO >> MG478/AC8700

Frequency: 450MHz/ 800MHz
Dimension: 80mm×36mm×13mm
Weight: 40g
CDMA2000 1X/EVDO Rel.0 Network
USB Interface for desktop and laptop
Data, voice and SMS function
Up to 2.4Mbps data rate
O/S: Win 2000/XP/Vista
Above information is available in companies web site :-( http://www.ztemt.com/ennewzte/product/productList.action?model.category.id=ff[pr...⇄
Sir here I want to point out that manufacturing company itself says that data rate is 2.4 Mbps then why in Ad of BSNL data rate is advertising as 3.1 Mbps?
(B) Sir I have further checked the ZTE Wireless Terminal properties (start>control penal>Network Connection>Right click on ZTE Wireless click on status in popup menu)
In the status window of speed shows 921.6 Kbps
Further clicking on property of this window a new window of ZTE Wireless Terminal Properties can be seen in this window in General Tab, connect using Modem-ZTE USB MODEM CDMA#2(COM6) can be seen
It mean that the data card using this Modem.
Further clicking on configure tab new window can be seen as Modem configuration. In speed (bps) can be changed by drop down menu up to 921600. (921.6Kbps)
It clears that maximum speed this Modem can give is 921.6Kbps.
8. Sir I already know that the actual speed received at users ends depend upon various factors and actual speed cannot come of 100%.I m getting average speed @1.7Mbps in broad band whose max.speed is 2 Mbps.It mean in Broad Band I am getting 83% average speed. Further in EVDO average speed I m getting is @550 Kbps whose maximum speed is 3174.4 Kbps (3.1Mbps). It means I am getting only 17% average speed.
9. Sir I request you to please look into the facts and advice me properly. Otherwise it seems that BSNL is cheating the user’s customers.
Waiting for your early reply and also rectify the problem please.
Yours


(Ashwini Kumar meshram)

Khandwa
Dated