[Resolved] BSNL/evdo — unsatisfactory performance

kelwyn pinto

from Bengaluru, Karnataka

Address:

Dakshina Kannada, Karnataka

To.
Gernal manager
BSNL
Mangalore Branch

From .
Kelwyn Anand Pinto
"Chrisjoh"
Opp roshini Nilaya,
Kankanady Post,
Mangalore - 575002
Mobile :- [protected]

Subject :- EVDO Services

Dear Sir
I have been using BSNL EVDO service for the past 3 months. It is to my disappointment that the service that BSNL has provided is unacceptable. As they have to support me with a bandwidth of 2.4 mbps that is a download speed of 245kbps. It has been providing me with of speed not execeding 35kbps which is less than 256kbps bandwidth. As my complaints & Visits at the telephone exchange personaly are all gone in vain and your Customer Service & technical dept is totally unqualified to handle the problem. Due to this unacceptable service from your dept has provid me has left me with no other alternate is to cancel the service by 31/03/2010.
And I would like to request for a written explanation in this matter at the earliest.
Regards

Kelwyn Anand Pinto

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Aravind Kumar Singh

from Pune, Maharashtra

BSNL — Disappointed with the service of EVDO

Here I would like to inform you that I have submitted a letter about my disappointment with the service of EVDO on 25.08 2009 and again on 05.10.2009 to the GM Telecom, Ranchi. Now this is already more than four months has gone after my second complain and nothing has happened and the problem is still continuing even deterioting. I don’t know whether it create sounds to him or not. But I am in trouble. My professional life is quite disturbed. As I come late night so I have no option to visit a cyber cafe to do my reporting and other internet related official work and same in the morning. And I don’t think I have to visit a cyber cafe as I have taken BSNL EVDO and I am paying for it. Again here I am mentioning my point. I am a regular user of EVDO, No.[protected], from Nov’08. I am residing in Kilburn Colony, Hinoo, Ranchi. I was very happy with the performance of EVDO when I have taken it. Not only this, I was so much satisfied with the performance of the same that I have recommended it to some of my friends aslo. But from last eight month I am very much disappointed with the performance. Nowadays the speed of EVDO is poorer than a simple GPRS connection. And the speed claimed by the BSNL, i.e. 2.4 Mbps, is not matching even not its 20%. But I am paying the full rental amount which becomes costlier than 1x connection and speed is poorer than 1x connection. Every time speed drops and web pages are not opened. Not only this when I am doing my Daily Work Reporting it takes one hour to complete whereas earlier it was taking only ten minutes. Apart from this I wait for several minutes to attach or to download a file to my mail. And I don’t have any customer care no. talk about this and every time I have to visit to exchange which is not possible for me. Everyday my work is hampered or delayed and causing heavy loss to me. My 50% works depend on net. And with such a poor performance of EVDO I became handicapped.

priyank joshi

from Mumbai, Maharashtra

BSNL — highly disappointed with bsnl

MOST OF THE TIMES MY PHONE REMAIN DEAD . NUBER OF TIMES I HAVE LODGED COMPLAIN IN THIS REGARD BUT ALL IN VAIN. I HAVE THE COMPLAINT NO-[protected].AFTER THIS I ALSO COPLAINT AGAIN THE COMLAINT NO IS [protected]. THE MAIN CAME N CHECK AND WENT WITHOUT SAYING ANY THING AND PHONE IS STILL DEAD.

PLEASE DO SOME THING FOR THIS AND THE BSNL SHOULD NOT CHARGE FOR THE PERIOD MY TELEPHONE RAMAIN DEAD. MY PHONE NO IS 2472870 PLZ SUGGEST ME WHAT SHOULD I DO WHERE I COMPLAINT, DUE TO THIS REASON BEFORE SIX MONTH I DISCONNET MY BSNL BROADBAND. BSNL SERVICE IS HIGHLY DISAPPOINTED.