[Resolved]  BSNL,,jharkhand,jamshedpur — incorrect monthly bills

Address:

East Singhbhum, Jharkhand

Name:Veena Singh,Telephone No:2420530(Till12.05.10) and 2317313(after27.05.10)
Consumer No:1030214,Area:Bistupur,Jamshedpur.
our landline phone is under 500 C plan( i.e phone with broad band service)
Phone was dead from 12.05.10 to 27.05.10
broadband service was out of order from 12.05.10 to 21.06.10
1)bill no ;73694069,Amnt:551.50 Bill date:01.05.10 to 31.05.10 no rebate for dead period,Ph No:2420530
2)bill no ;76139381,Amnt:664.00 Bill date:01.06.10 to 30.06.10 no rebate for No Broad band service,Ph No:2317313
as per bsnl specified rules
Rental Rebate: Rebate in rental charge for phones, Telex services, leased lines and junction lines of PBXs will be granted on the Department’s initiative without waiting
for a request from the subscriber, if services to the subscriber remains interrupted continuously for 7 days or more, due to Departmental reasons.
Furthermore, if the period of interruption is more than 14 days due to Departmental reasons, then one full month’s rental charge shall be waived.
In case of RABMN subscribers, the rebate will be on pro-data monthly access charge for interruption of service for more than 7days. However, the enhanced benefit for faults beyond 14 days is not applicable for RABMN subscribers