[Resolved]  BSNL(LAND LINE & BROADBAND) — Terrible Service & Worst Customer Care

Address:

Muzaffarpur, Bihar

My work is associated with web development and designing, thus it demands continuous flow of data. However, being in Bihar, there is only one option for broadband services i.e. BSNL. So, I subscribed to BSNL broadband services last month. Unfortunately, since 17th Aug, 2010, I am facing a problem, which involves my phone being dead for several working hours everyday. Thus, broadband is affected. To alleviate the problem I called up customer care # [protected] and [protected] on 17th Aug. Nothing happened. Then again I called up almost everyday. And kept getting same reply "we will look into the matter." Finally, I found some bsnl head office numbers from http://www.bsnl.co.in/directory_officer.htm and called up Network Planning-BB Official A.K. Jain on 9th september 2010 on # 23734057 and even e-mailed the problem at [protected]@bsnl.co.in. Still all effort went in vain. Today(10/9/2010) I called up three times on [protected] twice I got the reply "we will look into the matter" third time I got the reply "Mr. Ashok Kumar Singh has gone out somewhere when he comes we'll try to find out."
Now my question is "Do I give a damn which Singh or has gone out dating a dolt during work?"

Losses: Several projects and weeks of SEO + maintenance work.