BSNL/landline — IF THERE IS RAIN THERE IS NO CONNECTION FOR LAST 4 MONTHS

I am having a land line telephone connection from 1999, after construction of new house in 2007 i requested telecom to provide the same connection in my new home, based on my request they provided the same.
After getting this connection in my new home, my phone repeatetly getting in fault because the cable was not taken in proper manner without having sufficient posts, ie the cable is coming in hanging condition without having any supports approximately in 150mtr distance.
Two months before i placed my complaint directly to the Div Off in Kumbakonam, and officer promissed with in two months he will provide the line with enough supports by taking out the hanging line since their sub contractor are busy.
But since today nothing organized as said also due to the recent heavy rain in my place, my telephone not working also this time i took Broad Band connection, now i can not avail this facility.
So i am requesting in humble do needful for to get an undisturbed telephone and Broad Band services.
Pl find the details of my phone number details below.
Phone Number[protected].
Address - S.Manikandan.
22, Aravindar Nagar,
Raghjavendra Nagar Extn,
Kumbakinam - 612001
Thanjavur Dt.
Tamil Nadu.



Regards,
S.Manikandan.