[Resolved]  BSNL,Maharashtra & Goa, Mobile Services — Callback Service- Non attendance

Address:

Thane, Maharashtra

BSNL Cellular service is becoming worst day by day. If you call a number the number is conected, however, the call drops after 15 to 20 seconds and you are charged accoring to tariff. Similarly many times if you call a party you can hear parties voice but the party does not hear your voice. In that case you have to hang up, however, you are charged according to tariff.Some times it is vice versa. Especially in the evening time if you call any mobile or land line number from your mobile, the phone is not connected, even after nos.of efforts, You will get a message "Network Busy" on your monitor screen. If you call BSNL Help Line on 1503 for regisration of your complaint, you have to hear the IVRS tape for more than 30 to 40 minutes, no body attends to you and the call drops there after without any result. Most Funny thing is after hearing the IVRS tape for 5 minutes the tape says "if you want to use our call back service, please cut your call, our customer care Executive will call you after some time". If you cut the call made to 1503 by believing the announcement the Customer Care Executive of BSNL never calls you back.If you wants to register your complaint you have to call 1503 and wait for 30 minutes to 45 minutes by ignoring the IVRS announcement about Call Back Service, till the Help Desk person attends to you.