Builder — Complaint against SVP Builder Rajnagar Extension Ghaziabad U.P. for Cheating us
I am writing this mail to you as I have been cheated by a Builder called SVP Builder India limited having its Regd office at 17 Kiran Enclave , ( near Samrat hotel) Main G.T. Road , Ghaziabad, Uttar pradesh.This Builder is the member of "CREDAI".
I have purchased a Three Bedroom residential flat in L-VI tower having an area of 1590 square feet in Gulmohar Gardens, NH-58, Raj Nagar Extn., Noor Nagar, Ghaziabad. The booking of the said flat was made in the month of September 2008 and I made initial payments to SVP Builders (I) Ltd in the month of September 2008. I have given more than 75% to the builder till Dec 2009. According to agreement with SVP, I was supposed to get the possession of the said flat in the month of June 2010 at the time of booking of the flat. It is also mentioned in the allotment letter provided to me that if the company (SVP) fails to hand over the possession of flat completed in all respect by committed date then SVP will be liable to pay me a penalty at the rate of Rs. 3 Rs per square feet per month for the successive delays.
However, the project has not been completed even after approximately more than 2 years from the promised date of delivery.
At the time of booking Builder shown a central park as well as a very huge green area (80%), the same is also mentioned in the Brochure given to me during the time of booking. Now builder has changed the layout of the project and going to construction two new towers on the park area and also cutting down the green area as he is coming up another project on the same green land as Gulmohar Phase II (initially it was named Krishna Garden). When I asked to builder I was told by the Builder that he has an approval from Ghaziabad Development Authority (GDA) in mid of 2010. When I was booked the Flat in Gulmohar Garden that time no of Flats was 720 [ 6(3BR) + 4(2BR) = 10 towers and each tower has 72 units] now the no of flats has increased to 1000. Central park has converted into new buildings.
"How can a builder change a project map without the concerned people who have already paid and bought the flat in the project?" on the terms What he has told, Now the green area/Park which was promised me at the time of booking is gone therefore I humbly request yourself that an inquiry should be mooted and immediately the Builders encroachment should be stopped till the time matter is not clear. I was promised possession in June, 2010 which is mentioned in my agreement. I have received a possession letter from the Builder with a notice that we have to take possession within 90 days from the date of letter otherwise we have to pay penalty and even he has mentioned that if I will not take possession he will cancel my flat .When I asked to builder for completion certificate from GDA and approved map from GDA (Ghaziabad Development Authority) but they denied and told me ,at the time of registry they will provide me these document.
Sir Madam I could not understand how can they distribute possession letters before getting completion certificate of the project from GDA .They have not taken completion certificate from GDA. I got surprised after getting possession latter and could not understand whether possession letter is an intimation letter regarding possession or its a threat ting letter, after receiving the possession letter I have visited the site on 15th July 16, 2012 and got surprised that the place is not fit to live even the basic amenities like Water, internal Road, Lift, Electricity, Park, Security, Club etc was not ready , during my visit I did speak to SVP person Digvijay and Manager Facility Mr Ajit Upadhya over phone but he was not able give me any
convincing reply further the builder has not used those material What he has promised Wooden flooring, Wood work, Aluminum Doors and Windows
etc . below are the points where we are not getting promised materials in the Flats.
1) Doors- Builder are fitted low quality doors in our flats (Noida Based local company Orion).Builder have claimed on their website that
they will provide "Skin Moulded Hardwood frames doors from MASONITE CANADA."
see SVP website ->Gulmohar Garden-> FAQ, Point no.15
How Wood work is done?
Dear Sir/Mam Wooden laminated floor is there in one of the bedroom Skin Moulded Hardwood frames doors from MASONITE CANADA is present in
all the bedrooms including drawing, dinning, kitchen and toilets.
2) Window- they are giving low quality window but they have promissed us "Power coated Aluminium windows with clear glass shutters."
3) Which Type of Tiles/Flooring you use in flats? For flooring and tiles they use Verified tiles & designer Marble flooring., Anti skid tiles frim Kajaria., Parry ware Cp Fitting in all toilets., Wooden laminated floor., Katni marble flooring. but they have used different low brand.
4) Wooden floor in master BedRooms- they are providing wodden touch tiles in the master bedrooms but they have shown wodden flooring in their sample flat and they have promissed that they will provide "Wooden laminated floor from PERGO-WEST Germany in Master bedroom" see
SVP website ->Gulmohar Garden-> FAQ, Point no.14
5) They told "Parry ware Cp Fitting in all toilets" and Anti skid tiles from Kajaria and Parryware CP in all toilets.but they have not installed in flat yet
6) Swimming Pool Area Not Decided according to company website. see SVP website ->Gulmohar Garden-> FAQ, Point no.9
7) What is the Park Area of this project? Builder promissed 3 Acres of land for park area.New Building are in progress
8) What type of Sanitary Brand you used in toilets and kitchen?
Builder promised to use Parryware CP fitting in all toilets Anti skid & ceramic tiles in toilets from Kajaria. And Hindware basin.These
things are not fillted yet. see SVP website ->Gulmohar Garden-> FAQ, Point no.16
9) What brand you use for Lift ? They provide you the Lift of OTAS branded which is fully automatic power back up and Dual high lift for
every flat.But only one Lift is installed in the Flat, What about IInd Lift. see SVP website ->Gulmohar Garden-> FAQ, Point no.17
10)Could you please tell me the Electricity Fitting details ? They use branded & Modular electrical switches from SCHNEIDER ELECTRIC Electric
work with copper wires in concealed PVC conduits. and Sufficient lighting & power points for switches & sockets. Donot know about
11) Water Supply RO (Centralized/Individual) Ganga water supply in each units which is in proposal,Individual RO system water supply. But
they are providing Ground Water. RO system is not installed yet.
12) Basement and Open Parking is not ready.
13) Entrance Gate for Gulmohar Garden is not decided Yet.
14)Three New tower is launched in the middle of the project so Security is a big questionable
15) Club is not ready it will take time
16) Builder have not taken completion certification from the GDA so how can they distribute possession latters.when we asked for
possession latter they told that they will provide on the time of registary
17) Central park is not ready, No play area for children.
18) Internal Road is not ready. Approach road is not ready. They told that this is not their matter. GDA has to take action on 30 mtr and 45
Sir Madam I have high hope from your office and request that immediate inquiry should be initiated against the builder so we should
not be cheated by him.
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