[Resolved]  Calcutta Telephones — B phone & Broadband Fault has not been repaired from 1 month after informing higher authority continuously & suffering rough behaviour

Sir,

I am the customer of landline & broadband of calcuttatelephones.My phone no is[protected].From 19 june my phone was completly dead.For this reason, broadband was also not available.I docket this fault on 23 June.Till now nothing has done from bhatpara telephone exchange.
I informed all the concerened persons of bhatpara exchange repeatedly including DE External(Mr. B.B. MOndal[protected], Tapan Mazumdar, K.Charborty.Some of them behaves very rough like i am begging.Every time(already three time since 23 june) when i met Mr BB Mondal, he was saying that work is going on & your fault will be retified within two-three days.But Mr K. charborty was saying that need to replace cable due to cable cut & still no work is going on due to unavailability of cable.Mr.K.charborty was saing that BB Mondal was saying wrong & BB Mondal was saying that K.charborty was saing wrong.As top authority of bhatpara telephone exchange was biased & telling lie, i am suffering long time & not sure when & how i will get my phone & broadband in working condition.As a customer, what can i expect ? Better service or Rough behaviour ? I am working in IT company & broadband is very essential to me due to client demo.

As there is no other way for me to my phone & broadband service back in working condition, i am writing this mail to you & expecting that u will take appropriate action & my phone & broadband service will be in working condition as soon as possible.

Thanks & Regards,
Prasanta Kr paul
[protected](M)
[protected]