[Resolved]  Cambay Holidays & Resorts Ltd. — non receipt of rci membership for making booking.

Address:

Surat, Gujarat

sir,
we have become member of cambay holidays & resorts from 01/07/2011 after paying full amount with membership no. cfh[protected] name nitish ruia but we have not received any mode for booking of holidays i.e. r.c.i. membership which according to cambay holidays is must in point system booking.i cannot make any booking in spite of making full payment way back 7 months back.we were given assurance by khalid sir,manager in surat office that we would get rci no.in 60 days but till date we not received any confirmation from rci for their membership.we have complaint to them many time but it seems we are complaining to deaf ears as no action is taken by them.they are always mentioning that it is not in their hands & have to talk at head office at ahmedabad.we have many times interacted with their head office with zarna madam,but they too are not giving proper solution.sir,please help me how to proceed with such a company which are serving in hospitality industry & still they are treating their members like beggars,where we have made full payment way back (7 months back) & still could not enjoy our vacation for which we are fully entitled.we are planing to take legal action and get back our money back with interest as it seems doubtful for services for 25 years membership where they are not able to satisfy their customer from the very beginning of relation.pl kindly solve our problem & give us proper direction to proceed.
thanks.