[Resolved] Catwalk — Poor quality of shoes & service | |||
I had bought a pair of black flat shoes from Catwalk 45-60 days back and wore them twice. each time i wore them i got badly cut at the back of my foot. the leather cut me, causing great discomfort and deep cuts. I went to the santacruz store to complain. The person there said they will repair it and call me in a week. they obviously did not call back.I went again after 10 days and tried the shoes again. they were still biting me. the person in the shop very rudely says that he and the company cant take responsibility for the same and its not their fault! Not their fault? The shoes cuts me and is impossible to wear and I am told they are not responsible? They again keep it to say they will get some cushioning done and deliver the shoes home in a week. 10days have gone nad still no news.... Very very disappointing! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 3954 2237
+91 22 3954 2200
220 Atlas Mill Compound, Reay Road, Mumbai, Maharashtra, India - 400010
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Pair taken in Apr (Model 7277, Bill no 761), for party, post wearing one time it was given for material peel off issue at Pune store (Inorbit). Post 1.5 month of follow up the pair was done a patch work repair and returned with a rude customer service. The pair again worn after 2 months, had the same issue recurr and the customer service denies to repair it.
The material used is PATHETIC, it peels in one wear, the Customer Care is RACIST and deny any support knowing their QUALITY IS WORST!
No wonder they have to go for online deals to clear stock.NEVER BUY CATWALK, it is WORST than ROADSIDE SANDALS
CHEAP and USELESS IS THE word!Talked to Shagupta Khan(Emp code 1004), full useless service too!