[Resolved]  CBS — Fraud at ATM machine, CITIBank Connaught place

Address:

Central Delhi, Delhi

On 22 of July 2011 I have tried to withdraw the amount of 10000 INR with a
Danish Visa Card from the Citibank ATM machine at Connaught Place/Delhi. I
entered my pin number, the slot opened to deliver the money just when the
screen turned black the machine went off, and no money was delivered. The
emergency phone numbers were not helpful, as they told me they cannot help me
with a foreign card, but the security guard signed a paper stating that I did
not get the money. Checking my account back home the amount of 1740 DKK had
been withdrawn from my account, and after a month (and even now, 4 months
later) it had not been reimbursed. I immediately reported this incident to my
bank who contacted the Citibank in Delhi which apparently replied that no
irregularities occurred on that day. It seems that my bank cannot do anything
more and so I seem to be stuck.

This is outrageous, there seem to be a number of corrupt and greedy officers at
Citibank Connaught place, apparently able to exactly time when to switch off
the ATM and take out the money from a different, uncontrolled channel.

Is there a way to get my money back and to stop Citibank staff from their
organised robberies?

Michael Carl
mc.[protected]@cbs.dk