Citibank Customer Care
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Customer satisfaction rating: 2%
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1218
COMPLAINTS

Citibank Customer Care

Citibank India Home

Address
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts


Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

View More Information...

Customer satisfaction rating
2%
Complaints
1218
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Citibank Complaints & Reviews

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Citibank Credit Card — non issuance of credit card

 Kirti Malik on Jul 19, 2017
I have applied for your credit card having application no 17071365345 but my application got rejected because of email id was not correctly written according to you but i have received you mail of rejection on my mail id if it was written incorrectly how can i get your mail on my mail id. After mailing you the whole subject i didn't receive any reply from your side. Kindly look into the matter and resolve the issue as soon as possible...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — regarding issue of cities rewards credit card

 sali0503 on Jul 18, 2017
Respected sir/mdm
I m a govt employee earnings 55000 rs per month. I applied online for city rewards credit card with reference no 17071385401. Bt unfortunately bank not approved my credit card. I m a honest govt employee by don't know what is the reason behind this. Sir kindly inform me about not approval so that i solved the reason. Or do the same in favour of me. Thank you sir/mdm...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — payment against citibank credit card

 Moahmmad zeeshan ali on Jul 15, 2017
Hi team

I have made the credit card payment of 800 rs on 12 june 2017 by neft. (Kotak bank) but you have not received payment conformed by you team.

But i confirmed with my bank payment already deducted from my account for your refrence i send you my statment screen short and utr no which one provoded by the bank..

Details below mention
Name : mohammad zeeshan ali
Payment made date : 12 june 2017
Payment mode : neft (Kotak bank)...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit card has been charged 6.5 months after expiry date

 salvistoscano on Jul 14, 2017
My old credit card expired in december 2016.

Citibank issued me a new credit card with a different number and a different 3 digit security code.

On the 13th of july, 2017, at about 21:38, i received an sms, that my old card had been charged.

The charge has been made around 6.5 months after expiry of my credit card.

I was not expecting to be charged and so opened up my email.

There was an email from citibank telling me, that my old card had been charged by a magazine in the usa, with whom i have a recurring charge.
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Unauthorised transaction

 Nadeemkhan4u on Jul 14, 2017
Dear sir/madam,
A amount rs.4299.00 has been debit from my credit card through vodaphone bill pay.com which is not pay by me. I had complaint many times to citi bank customer care. They always changed thier statment. First time reply that this transaction through otp generateon phone, second time said through otp generate on mail & when i am asking proove they said within 2 days you will get. But i am still waiting....
Complaint comments  Read comments [2]Complaint category Credit Cards

Citibank — 6 unauthorized transactions on debit card

 mahak21jan on Jul 12, 2017
6 unauthorized transactions - total inr 1, 41, 800 were made from my debit card details. I got sms from citibank reg these transactions. I am in us and my debit card is very much in my possession. I didn't receive any otp for these transactions. What kind of security is citibank providing to its customers bank account details. There is no pre authorization like otp done on transactions. Citibank should contact the customer if payments of this hight amount is made from an account. I want a reversal of these transactions immediately....
Complaint comments  Read comments Complaint category Unauthorized charges

Citibank — Unethical behavior

 Ruchira2017 on Jul 10, 2017
I am writing to complain about the unethical behavior of Citibank Customer Care Team. Despite repeated follow-ups with them, they have shown no professionalism at all.

On Sunday, July 2, in the evening, I presented my Citibank Suvidha Debit card for payment at two different merchant outlets in one of the malls in South Delhi. However, it got declined at both the outlets, even though there was sufficient balance. I came back home and tried to add money to my Paytm wallet which is linked with my Citibank debit card, but I got a decline message which stated that the payment has been...
Complaint comments  Read comments Complaint category Banks

Citi Bank — Online fraud with citibank credit card no. (4386280023333622)

 jitendergupta04 on Jul 10, 2017
I would like to say you that online fraud had done with my citi bank credit card no. (4386280023333622) on date 05/07/2017.
My credit card no. (4386280023333622) has been debited with amount - rs.2, rs.4718.82, rs.2245 and rs.560 through microsoft store.
When i have seen this massage then i call to citi bank customer care executive and told her this problem.
The executive of citi bank block my credit credit card and raised the complaint for this online cyber crime.
The complaint no of this online fraud is-3960.
Dispute is also raised for this online transaction....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — No response after document collection

 MANJUNATH Zalaki.accenture@gmail.com on Jul 5, 2017
Dear Sir/Madam,

Could you help us to know the latest status of my personal loan.

Arpit from Mumbai, Airoli, Mindspace collected all the required documents including check.

I have tried to calling ( +918871047427) himfrom so many days, buy no use.

Please let us know the latest status or return submitted documents.

We can find alternative solution.

Regards,
Manjunath
9595814686...
Complaint comments  Read comments Complaint category Banks

Citibank — Personal loan closure letter required by me on my email id samir 170369@gmail.com

 SamirJNegandhi on Jul 4, 2017
From : samir negandhi
706, 7th floor, bldg no. 2,
Om chintamani residency,
Ganesh mandir road,
Titwala (E) - 421605.

Dear sir / madam,

Sub : loan closure letter
I have already contacted your phonebanking staff regarding personal loan closure letter required by me on my email id samir170369@gmail.com towards my credit card no. 5546-3770-1024-8815, but still not received my loan closure letter. Please mail the same to me urgently and oblige.

Regards

Samir negandhi
9004086664...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit card fraud cash withdrawal

 amit kumar 1905 on Jul 4, 2017
Myself amit kumar using city bank rewards visa credit card no 4386280017756770. On 3 july 2017 when i was checking my credit card statements i found a statement of 10000 inr cash withdrawal on 1 july 2017 but on that date i did not use my credit card and i was having my card all the time in my purse on that day and i also did not received any message on my phone aur e mail regarding this cash withdrawal.I called customer care of bank asking about this fraud cash withdrawal, they said transaction is made on 1 july 2017 at 1:42 am when i asked about the location of atm they said it will be possible...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Customer service people gave wrong information

 imranmohammed on Jun 29, 2017
Hi,
The customer care people gave a wrong information for which I had to face a lot of inconvenience. They wrongly guided me to make attempts for payment on a non working hour and the money got debited me from my saving account multiple times. On Tuesday morning all the multiple attempts of transaction has gone through once, left cashless and need to make a payment to other credit card bank. Call customer service no first call resolution, just gave a single jazz that the attempts where on a non business hour and a manager will call back. Now a manager calls back and gave a goodwill of 250...
Complaint comments  Read comments [1]Complaint category Banks

Citibank — Mislead and penalized

 15459g on Jun 27, 2017
I approached last week on phone your citi official seeking advice for credit card balance increase so that i could buy air ticket as the available credit balance was insufficient. The lady of citibank mislead me to avail conversion of last purchases made on credit card to emis and then have the converted amount as credit balance and put me through to another official.

The other citi person converted my last purchases into emis and just to reconfirm i enquired about my latest credit balance. She said about the past credit balance only and no addition. Then i said this emi conversion...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit card blocked

 Francis Kumar on Jun 24, 2017
I am with CITI for past 12 years as corporate customer, I have purchased credit card 4 months before considering the good service and trust on CITI.
My card was blocked for past 2 weeks due to some reasons, I have contacted customer service for the reason they confirmed me it is due to some address proof issue. I have contacted customer service 5 times including today to send the representative to collect the documents till today no one reached me to collect the documents. My all transaction are struck due to this.
I will not agree blocking the card due to this small issue for the...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit card - complaint

 CA Mohit Manglani on Jun 22, 2017
Wrong information provided to attract customer. Work info about due date, wrong information about payment method and wrong info about reward points provided to attract customer.
Due date was said as 55days after card i activated. It was said payment of credit card can be done through another credit card and also it was told that 5100rewards points will be given after joining. All three wrong info provided.....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit card application - aadhar rejection

 Shubhajit.C on Jun 16, 2017
Recently, 16.6.2017, i have applied for a citi bank credit card from hyderabad, the vendor who were hired by citi bank said that as per citi bank clause they will not accept eaadhar card as a valid document. When i protested and quoted rbi and government guidelines they adamantly said that this is their law and they will not accept it. They also said that they are not the bank but vendors hired by the bank and as per the bank's guideline, which they cannot reveal, they will not accept eaadhar card....
Complaint comments  Read comments [1]Complaint category Banks

Citibank — Citibank credit card wrong charges and poor service

 skate2010 on Jun 10, 2017
There was an unauthorised international transaction (To netflix usa) on my citibank credit card last month which i reported and the card was blocked and i was issued a new card for a fee of rs 100.
This month also same transaction occurred on my old card (Which was deactivated) but the charges were transferred to my new card.
Though the first unauthorised amount was reverted on my old card and hopefully it will be done again this time on my new card but i am really disappointed with the customer service of citibank as they are not very helpful in resolving this issue and in assuring...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Service tax on loan of credit card

 amitsaboo on Jun 9, 2017
I have taken loan on my citibank credit card on july-2015. This loan taken over phone and without any paper documentation but voice recording as an agreement. At the time of taking loan i asked the executive minimum three times regarding service tax and she said there is no service tax at all. But starting from november-2016 they suddenly started charging service tax on loan emi’s which in turn increases the emi amount, which is additional charge on customer. I called the customer care and they told me that the rbi has directed with notification to the bank to charge the customer service tax....
Complaint comments  Read comments [1]Complaint category Loans

Citibank — Citibank account blocked without any genuine reason.

 Santosh SP on Jun 9, 2017
I hold citibank saving account for last 6 years.

I often travel abroad and back to india.
As a result sometimes its hard for me to be in my specified mailing address given to citibank.

Incident date : 09-june-2017
I happen login my citibank and transfer funds, but my transfer was not successful.

As a result, i contacted citibank customer care and i found that my address is not updated to my latest address and they blocked my bank account.

As i am outside the country, i informed i cannot come and submit my address proof of...
Complaint comments  Read comments Complaint category Banks

Citibank — Credit card fraud - idea payment and citi

 Rahul Batta on Jun 8, 2017
I had received a fraudulent call from a number 09839519205 on 6/8/17 at 5:00 pm and they told me they were from citibank. They had information of the type of card i had and told me that my points were getting expired and can be converted to cashback provided i confirmed my information.

They told half of the card numbers of my citi credit card and asked me to confirm my card details such as expiry date and cvv number to make changes in the citi website. A total of 4 yransactions worth 4785 rs were made fraudulently and it seems that some one from the bank is involved in the same.
Complaint comments  Read comments [1]Complaint category Credit Cards

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