Citibank Customer Care
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Customer satisfaction rating: 2%
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1172
COMPLAINTS

Citibank Customer Care

Citibank India Home

Address
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts


Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

View More Information...

Customer satisfaction rating
2%
Complaints
1172
Pending
0
Resolved
19
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Citibank Complaints & Reviews

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Citibank — NRV wrongly deducted from my account

 rajeshrawat69 on Apr 28, 2017
I opened the Citibank account in 2006 and it was a salary account. In the year 2013 I contacted Citibank CP branch converted it to saving bank account and the minimum balance (NRV) which needs to be maintained then will be Rs 25, 000. From 2013 this account is no more a salary bank account and I am maintaining the balance more than Rs 25, 000 but I received an email and SMS from Citibank stating to build up the NRV upto Rs 200, 000 to avoid non-maintenance charges. In the same email it has been mentioned "To know more, please visit www.citi.co.in/nrvfaq.htm". On visiting this link again I found...
Complaint comments  Read comments Complaint category Banks

Citibank — I am in india. My card has been used somewhere. Pl. Check

 C Vijaya Lakshmi on Apr 27, 2017
I have not made any credit card payments
Anywhere. I git the follosing two messages. Look into it immediately.

50.00 hnl was spent on your credit card 4304xxxxxxxx2042 on 27-apr-17 at claro ivr recargas. Final fx rates and 300.00 hnl was spent on your credit card 4304xxxxxxxx2042 on 27-apr-17 at claro ivr recargas. Final fx rates and charges are applicable. Are applicable.

I have not used my carx as stated above ve...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Fraud transaction

 msksat on Apr 27, 2017
I place the complaint here with respect to online fraud transaction on 26th april 2017 amount : 6706.96,
On 26th april 2017 i got the sms to my mobile at 3.47 pm i make purchase of rs.6706.96 at consim info usa inc so which is not done the transaction from my side. Subsequently i had login to my online citi bank account to confirm whether the amount has been deducted or not, after looking the transaction details it is confirm that amount has been deducted from my account. But while looking the account detail summary in online the transaction details mention as purchase ref no:- 26apr1015...
Complaint comments  Read comments Complaint category Banks

Citibank — Non receipt of credit card

 baliram.arya@orientalinsurance.co.in on Apr 26, 2017
D/Sir,
Due to change of Address I could not received my renewed credit card which expired in March-17. The changed address Agreement mailed to Retail.dox.india@citi.com. No other proof is with me this time except this agreement. This mail sent on 6th April-17. Now will I get this card or not, as I am regularly paying the due e.
Regards,
B.R.ARYA....
Complaint comments  Read comments Complaint category Employees

Citibank — Not refunding money from World Bank card

 eanusha on Apr 25, 2017
Hello, i sent emails and called them several times when i got email that they were closing the service on world money card on citibank to refund my balance on it. But i never got proper response. When i call them they receive the message and say they will get back to me but they never do.. And they never respond to email. I finally once they said my gender is not correct in their records that has to be corrected for proceeding with any further request and they asked me to send a written mail for that.. I wrote with all the necessary details and described the problem clearly and waited for their...
Complaint comments  Read comments Complaint category Banks

Citibank — Payment related to personal loan account

 ragahva on Apr 22, 2017
My personal loan account number:- pfx-hff-1539191, customer id :- 777770106449403 in 24-03-2008 of amount 162000. My account was closed by the citi bank with the due balance of rupees 24232 out of which 21000 was paid on 18-02-2015 as final settelment amount saying that account was closed and recieved the related receipts. The due amount 3232 (24323-21000) was shown in my current cibil report. On this note i want to clear this amount as suggested by my advocate. So please ensure that my cibil report is updated as no due.

Thanking you,
Rasamalla sreenivasulu...
Complaint comments  Read comments [2]Complaint category Loans

Citibank — Misuse of citi card

 Mukeshgs on Apr 16, 2017
My card no 5291 1707 0062 9221 was charges 70/- & 500/- yesterday 15 april at 11 56 pm. Due to sms alert i came to know. The card was use at netflix's account details unknown. I request you to kindly reverse the payment as i have not used it. And dr netflixx account. My netflix account does not show ne transaction with id mgsam58@yahoo.co.in. Pls do the needful. It's misuse. N don't know how....
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Unauthorized Personal Loan (False loan on my name)

 Soumi Chakrabarty on Apr 10, 2017
Dear Sir/Madam,

I recently applied for an Auto Loan from HDFC bank, however the same was rejected due to my Cibil score. On investigation it was observed that the consumer name mentioned on my Cibil account had an additional name Yogendra Kumar. On further investigation we noticed that there is a personal loan written off by CITI bank (Loan - 01GRWG040086555) taken on 27.02.2010.

As per the best of my knowledge I have not availed any personal loan from your bank. request you to kindly assist me with the loan details so that I can take this matter further. This incident...
Complaint comments  Read comments Complaint category Banks

Citibank — Credit card fraudulent

 Pratapmd on Apr 10, 2017
Dear citibank team,
I received cal from 7532029538 his name ramakrishnan. He say i am calling from citibank customer care and he asking detail about credit card no and same time all text msg received via citibank name only. He is pakaa fraud. So pls be aware.
He debit in my account rs 5999. Now i am block my credit card. Now i need action to be taken that person. Pls support to me...
Complaint comments  Read comments [2]Complaint category Credit Cards

Citibank — Change of address as credit card returned undelivered

 baliram.arya@orientalinsurance.co.in on Apr 7, 2017
Various calls made on you toll free number and phones number given but till date no satisfactory reply given. As I am a credit card holder and paying the dues regularly but the same is expired in March-2017.New card was sent but could not delivered to my New address, hence pl. suggest how to add the new address for delivering the same. Regards: BRARYA...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Citibank does not allow me take my own money

 Mayank_jha on Apr 7, 2017
Hi,

this is to inform that i have been trying to reach out to your managers/supervisors from past many days and every time i call, am mislead and the executive to run away from her responsibility arranges a call back and eventually, no one calls and updates on the system that the customer did not respond.

Further today, when i called at around 11:30 am, i was mislead by Neha, that my withdrawal limit is set to 50K, however i was not able to take more than 4500 from the ATM. when i asked Neha to connect me to her manager, she then confirmed that the limit is 4500 and...
Complaint comments  Read comments Complaint category Banks

Citibank — Poor process being followed which is of no use to customers

 Villma on Apr 7, 2017
I hold a Citibank savings account for more than 8 yrs. I have 2 loans running from Hdfc and ECS will be debited from my Citi account every month. Recently moved from India to Canada but still I ensured every month that my Citi account has enough funds for the ECS. Citi has now locked my account saying that I don't have address updated in my Citi account. Due to this I can't deposit or withdraw or transfer money to my Citi account and my Hdfc cheques are returned saying insufficient funds. When I tried to update my address online, the OAC code is being sent to my India mobile number which is not...
Complaint comments  Read comments Complaint category Banks

Citibank — Withdrawal issue

 Md Afzal. on Apr 6, 2017
On 4th april, 2017 i withdraw money from citi bank atm, ecoworld, bellandur, bangalore. I received the money but i don't have any transaction entry in my account. Later on same day i checked with another atm, the money was not deducted from my account but i got cash.
As i am willing to return the money which not debited from my sbi account, kindly guide me on the same.

My account details are as follows.
Account no. 31007521845
Account holder name. Md minhaj
Contact no. 9717349225...
Complaint comments  Read comments Complaint category Banks

Citibank — Grievance against Customer Care - Credit Card

 debal123 on Apr 6, 2017
Dear Sir/Mam,
This is to bring to your kind notice that one of your customer care executive bearing mobile No. – 7890710387/7687050849, has been communicating with me for a life time free credit card.
After repeated communication by your customer care, I got convinced and applied for the credit card in the month of Feb’17 sometime.
There after a number of verification calls followed from Citi Bank Credit Card.
During verification calls, in one of the calls, the person started forcing me to share my saving account details, which I had denied.
Now, neither I...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Fraudulent credit card transaction

 varunsinghal31 on Apr 5, 2017
Hi Team,
I had tried to do a transaction on 30th March 2017 on a website with my Citi bank credit card and i was really very shocked that how can a transaction can be completed without entering the OTP or my I-PIN. Before placing a order, i wanted to edit my cart but Rs. 10005/- already deducted from my account. It was completely a fraud transaction. Instantly, i made a call to your customer care department and bring this complete issue into her notice and that lady simply logged a call and said that our back-end processing team will take care of this and suggested me to replace your old...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit card previous month dues paid but card blocked without information

 navratri on Mar 31, 2017
I have credit card (ending with 9514) of citibank that I am using since more than past 6 Years. I have paid all the dues regularly.Citi bank service call centre reps are also accepting that I have paid all the dues regularly and some times I have paid more than due amount anticipating my next month expenditure in advance.

since last for days when my online transaction declined by Citibank, I called citi bank customer service staff they replied me that although you have paid all dues on time. Your card status is showing permanently closed in our system and gave me following phone no...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Citibank Citibank asking to maintain Net Relationship Value (NRV) of 1 Lakhs

 SyedZameeruddin on Mar 30, 2017
I worked in a renowned software organization and had my salary account with Citibank for almost 8 years...

I quit the organization and its no more a salary account ...

Citibank has now changed my account to non-salary account and i need to maintain Net Relationship Value (NRV) of 1 Lakhs ...

In any case, asking a minimum balance or relationship value of 1 Lakhs is insanely high ...

Is there any Suvidha (convenience) they are providing to justify this huge NRV value on a monthly basis? I am considering to shift my account in some other...
Complaint comments  Read comments Complaint category Banks

Citibank — Citibank asking to maintain Net Relationship Value (NRV) of 2 Lakhs

 sonu jarwal on Mar 30, 2017
I worked in Sapient and had my salary account with Citibank ...

I quit Sapient and its no more a salary account ...

Citibank has now changed my account to non-salary account and i need to maintain Net Relationship Value (NRV) of 2 Lakhs ...

In any case, asking a minimum balance or relationship value of 2 Lakhs is insanely high ...

Is there any Suvidha (convenience) they are providing to justify this huge NRV value on a monthly basis? I am considering to shift my account in some other bank....
Complaint comments  Read comments Complaint category Banks

Citibank — Account is blocked without prior notice

 Giriesh on Mar 28, 2017
My account has been blocked without my notice and when I checked with Customer care they said it is blocked. I haven't paid my amount for 3 months and I have paid it with interest but when I tried to use the card after paying, it is showing error to contact customer care. When I checked, they said that my card is blocked because of not reaching me. They tried to call my number, hence I am in abroad they cant reach me but they haven't tried to contact through email. Now my card is not in use and I cant retain my card and the redeem points. Kindly explain me how can you do without reaching my mail...
Complaint comments  Read comments Complaint category Computer Software

Citibank — Credit card related

 loda89 on Mar 28, 2017
I have applied citi bank credit card online successfully .I got a mail from citi bank for documents collection for credit card on 22/03/17 But still I have not received any call or SMS for collecting the documents from citi bank.
I received mail from :- CitiAlert.India@citicorp.com
indiaservice3@citicorp.com
My details are :
Name- Raj Kumar sharma
Mob no 7291007464...
Complaint comments  Read comments [1]Complaint category Credit Cards

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