Citibank Customer Care
Citibank India Home
Customer satisfaction rating: 2%
Submit a Complaint

Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Citibank related photos (77)

Citibank Complaints & Reviews

Sort by:

Citibank — transfer of 50,000 fund to nri account not successful since may 2017

 sampaven on Jan 19, 2018

There was a NEFT transaction of 50, 000.00 INR made on May 03, 2017, from ICICI #:[protected], was incorrectly sent & APPROVED to wrong CITI customer with acct #: [protected] which was intended to be sent to Acct # [protected].

There was one digit wrong in the account number. Citi bank allowed the transaction to wrong account even though the name entered did not match the account number. I reached out to ICICI on the 4th May & requested RECALL letter to be sent to CITI as suggested by CITI.

Please note that ICICI bank has already raised a couple...
Complaint comments  Read comments Complaint category Banks

Citibank — citi bank stop credit card payment-scam, fraud by jukaso journeys

 Dahrmender on Jan 18, 2018
Dear sir,

As i have been charged rs.80, 000 even without my permission by jukaso journeys, so request you to kindly stop payment /charge back my credit card payment held to jukaso journeys (Journeys resort pvt ltd) inr 80, 000 from my credit card no. 4386*6750.

I have raised request within 24 hours of transaction dated 2nd jan 2018 through citi phone banking to stop payment of rs.80, 000 as fraud done by the jukaso.
Further on 4th january 2018, i have raised follow up for the same and phone banking officer provides me assurance that this transaction is not claimed...
Complaint comments  Read comments Complaint category Credit Cards

Citi Bank — cashback fraud

 rakhee4urs on Jan 10, 2018
I am referring my friends to bank credit card 3 friends got a credit card i did not get a cash back 2000 rupres. And they are saying he applied other referal link or online. This is totally fraud and i am having everything proofs for this. Pls solve this problem as soon possible credit 2000 cash back to my account.
Mail id rakeshm.
I have contacted so many times through customer care and they are sending reply every time he applied though online i will show the proofs...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — sushil kumar chennai collections dept

 Simpleaisha on Jan 5, 2018
Hello unit,

I would like to report mr sushil kumar from citibank collections department chennai... The call was handled very badly... Total irresponsible behaviour.. I kept asking for noc but sushil did not even verify my email once. Plus he asked me to call back again on monday. I spoke rudely and told him he doesn’t know citibank professionalism and asked to speak with supervisor. Unfortunately his supervisor nitin was so damn casual that he didn’t even explain a word to sushil and said he will check regarding noc since it’s initiated from their side and get back to me.
Complaint comments  Read comments [1]Complaint category Banks

Citibank — citibank illegally holding 5000 rupees of neft without crediting to the account

 Eliyaz BH on Jan 4, 2018
There has been an neft transfer of rupees 5000 from corporation bank (Neft reference number[protected] to my citi bank on 28th dec 2017. This amount is still not credited to my account neither its been sent back to the sender and its been more than 5 days and i am not getting proper response from citi bank.

I had call citi bank multiple times on this and i have been told that this amount is on hold and citibank is asking for sender's personal confidential details which i have refused to share as i don't want to share the details of the sender as i don't have these details. When...
Complaint comments  Read comments Complaint category Banks

Citibank — citibank credit card

 Mukul121 on Jan 4, 2018
I have been using citi bank card for more than 10 years.
After request from customer care to avail pre approved loan i said yes and seems this was my blunder in life.

Now i have been asking for closure from jun 2016 and they are not closing card nor doing the full and final settlement

Later after seeing this behaviour i sent several emails, and later i told them in email that i am not going to pay further monthly emi

Every month card bills are getting bigger and none from card reply with details.
They send goons to my home for bill collection,...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — atm cash not dispensed but amount debited from my sbi account

 sajjad27_04 on Dec 25, 2017
I used my sbi atm card to withdraw rs.2, 000/- at citi bank, on 20-dec-2017 at 02:09 pm, but money was not dispensed. I request you to kindly arrange to get back rs.2, 000/-.
The details are as following

My sbi a/c no. Is [protected]
Cit atm : 00007344.
Transaction no. –[protected]
Time _ 02.09 pm
Date – 20-dec-2017
Amount -2000 rs...
Complaint comments  Read comments Complaint category Banks

Citibank — automatic submission of credit card application

 varunsingh85 on Dec 18, 2017
I received an email from citibank on 16-dec-2017, that i had applied for citibank rewards card (Ref no. [protected]), which was rejected "as the application did not meet their internal credit acceptance parameters". However, i never applied for any card any time, neither did i open any new bank account with citibank recently. I hold only one citibank account and that too was opened 10 years back.

I called up the customer care, and i was told that i "might" have accidentally clicked some link while browsing some website. How can that be possible? Just clicking a link accidentally does...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — ready cash ac 0768149224 cheating case with the customer vibhash gupta

 Vibhash Gupta on Dec 16, 2017
I m frustrated with this chore company
Company cheating with me since 2005
I don't know why i took personal loan in 2005, i m being penalized by company since 2005 when i have paid all citi bank loan emi how come u can take charges for that loan
I m warning you either pay back my all charges with penalty and remove my name from cibil else i lodge a legal complaint...
Complaint comments  Read comments Complaint category Loans

Citibank — undue delay of loan amount on Dec 14, 2017
I had applied for personal loan in your esteemed bank and got a final approval call on 8/12/2017, on that conversation they said that, i got/ recieve my loan amount within it 24 hours. After that 4days had passed. I didn't get or receive ant amount or massage regarding my loan.. As i called many times to your sales rm (Miss. Bhumika sangwaan) and coustemar care too from last 2days, but she neither pic one single call nor take any satisfactory action against it.
I have fulfilled all conditions as demanded by your bank staff but now still i'm waiting for my amount.

I request...
Complaint comments  Read comments Complaint category Loans

Citibank — documents for credit card have taken away but not issuing credit card even not returned my documents

 Sandeep Ganpatrao Suryawanshi on Dec 12, 2017
Dear sir/madam

This is to inform you that one of your customer executive mr. Pratik have taken my documents with my signature to opening a credit card, he had brought one list with him, as he said it was a data list of all the corporate companies which have been tied up with your bank for the opening of credit card, i found my organisation name also in that list, so i given my all the documents as per your requirements, but the next day he called me and cancelled my process by saying i am not eligible for the credit card process, he said that he will be coming back to my office to...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — revive too many calls from citibank credit card

 pritamkkadam on Dec 12, 2017
I have received too much calls from citi bank credit card from different no's. I asked them from where you got my no, wegot this no from other team etc. Every time i softly declined the offers and said please delete my no from your database. Post declining still every month i got calls from executive.

I got call from this +91 [protected] no today and the executive talking rudly. I want to take strict action for this no, otherwise i will compliant for mental harassment.

I dont want any call from your bank for credit card.

Complaint comments  Read comments Complaint category Credit Cards

Citibank — more charge

 prabhu velu on Dec 9, 2017
Dear sir
I was using citi card pass 6months in good. C card no:[protected]
Last month 21/10/17 i was pay minimum amount of rs 1297 on 8/11/17.
I am not well i was hospitalized so i pay minimum amount
And ur charge rs 2140.96 on 21/11/17
Know i pay the full amount of rs52850.19
So plz revised that charge

Thankyou your sincerely
Prabhu. S...
Complaint comments  Read comments Complaint category Credit Cards

Citi Bank — got fraud call from creditsmadhaan on the name of citibank

 ravi1406 on Dec 8, 2017
Got fraud call from creditsmadhaan on the name of CITI bank.(Bhupinder, vivek, chirag) As they said they have good connection in your bank and they can settle the due amount of Citi credit card.They shown some documents also initally but at the end they cheated.Also they have changed my contact address, registered p[hone number and email ID with citibank.The settlement is due since last two years.I have not recieved any call from citi bank because they already changed my contact information.Because of this i am in deep stress.Kindly help me out.My email ID is
Complaint comments  Read comments Complaint category Credit Cards

Citibank — cibil score

 Manmohan Tuteja on Dec 7, 2017
I had city bank card.[protected]
We were not receive bill timely, even then i paid and settle all the amount of pending bill except penalty (2900/ rs)
But city bank had send me the bill continuously.
After some time bank says me pay penalty amount 2900/ so that we will not report to cibil,
Again i paid penalty amount but bank damaged my cibil score.
In indore city your bank had closed their branch and they are not pick customer care number also.
Please suggest me what i should do with this case and improve the cibil score

Complaint comments  Read comments Complaint category Banks

Citibank — non connection of customer care no

 iparora on Dec 6, 2017
Dear sir/ madam

I want to know some information about my loan but for the last around one hr i am trying all your customer care nos taken from your web site, but unable to contact. I urgently need some information pl contact me at my mno [protected].
My loan a/c no is 02pftcf18427056. Due date of my emi ia 1st of every month. I want to know that can this date be shifted betwwen 15 ~ 25 th of every month. I am uncomfortable with existing date. Pl let me know.


Complaint comments  Read comments [1]Complaint category Business & Finances

Citibank — credit card misuse by somebody else

 g balu on Dec 4, 2017
My citi bank credit card 4564 xxxxxxxx9303 - my credit card has been misused by some one on 02.12.2017 and 03.12.2017 and used for expenditure in euro.. I wish to inform you that i have not entered in to any such transations. Hence please block the card and do not debit the amounts to my account since the transactions have not been made by us.

Kindly acknowledge the complaint and ensure you do not debit my account for thiese transactions...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — citibank credit card and bank account

 Sarla Rao on Nov 28, 2017
My credit card has been blow ked without any prior intimation. They have also blocked my savings account along with fixed deposits saying it’s system automated. I am practically unable to withdraw my own money from my savings account. It has caused me great difficulty. I had to pay at the hospital where i took my child and both my credit and debit cards were blocked without any intimation...
Complaint comments  Read comments [2]Complaint category Banks

Citibank — product replaced but cancelled refund order

 Mahendra Chauhan on Nov 23, 2017
Od[protected] item)
Order date
Fri, nov 17th '17 12:16 pm i had been placed order product delivered on 21st nov 17 i had checked it there was body damage of hair washing mach 6 kg automatic price rs 12499/- citi bank offer 10 % same day talk to customer officer, to replace product, said that after receiving the reject product with in two days we will be supply said product, to day i have talk customer officer and senior officer, but thy said we are sorry to supply because of refund order issue on 1st dec 17, and also they said this product has cancelled by you, please checked...
Complaint comments  Read comments Complaint category Washing Machines

Citibank — no response from staff went 3 times for bank for account opening

 Rajtaj on Nov 17, 2017
Hai I went 3 times walk-in to the citi bank mount road chennai, the staff assaingned to me are saranath and sowmiya they both of them keep of procrastinating the things I waited on the table they told they will explain me about the products some time but finally they told that they don’t have to support me and they reply me in quick time but that time not came seems these people are educated but still not well trained to support the customers, their approach towards customer is worst I ever seen in my life, didn’t get any details about the account opening yetstill waiting for their reply, they...
Complaint comments  Read comments Complaint category Banks

Recently Discussed

(7 minutes ago)
Ibibo Group / Goibibo
regarding cancelled ticket amount is not refunded
(8 minutes ago)
Rash Driving
rash driving by a person
(9 minutes ago)
Zoom Car
I am complaining about the unavailability of instant number for help
(11 minutes ago)
Kakatiya University
Issuing of convocation certificate
(16 minutes ago)
NSDL E-Governance Infrastructure
pan card re dispatch complaint

Featured Complaints