Citibank Complaints & Reviews

Hi,

I have been contacting to Equifax since month time, but no proper response from them, nor from bank Citibank now kown as AXIS BANK, side, card no ending with 6942.
The issue is with cibil score, that has been wrongly updated or not rectified from either one.

There was delay of just Rs.13 in month of DEC2023, for which the bank made my ciibil into negative, however they have not rectified the same even after 6months, which is more than TAT as per TnC.

There has been a multiple follow ups, but no one is taking initiative to solve the issue. Bank blame on cibil burea and vice versa.

Please look into it and do the needful.

Also request you to take strict action to such companies.

For your reference, I have attached the screenshot.

Spoke to your fraud people this morning and my main issue was resolved.
My complaint is that I could not understand your associate; to the point where I had to speak to another associate. This also was difficult
but we got everything in the works.
Please help resolve this issue,
Larry Shapiro

Hello Sir,

I have raised ticket for fraudlent transaction for 59 transactions.. Out of 59 transaction, one transaction unknowingly added my wife account transaction( Hdfc account) which was happened on 28th feb.

Details of th Fund Transfer:
Amount: Rs.70, 000/-
Transaction no.:[protected]
Date: 28/12/2023

Hdfc bank got intimation from citi bank and enquired about this transaction to my wife.. she clearly told that this is my husband account..
she claimed that you(hdfc bank) can transfer the same amount back to my husband account(citi bank).

hdfc sent mail to citi bank regarding this.

Now the amount is debited from my wife account.. but still the amount is not credited to my account.. when i enquired about this fund to hdfc bank, they told that it is debited from out bank account and now the fund is in NPCI..

pls help us to get the amount to my citi bank account from NPCI.

pls find the hdfc bank statement which states that 70000 deduction on 26 march and transaction no is[protected].

pls do the needful

Regards
Suresh S
[protected]

Date Reference no Transaction Details Amount (in Rs)
12/03 [protected] SBCCREDITCARDE MUMBAI 15136.53...

Facts of the case:

1. 2022: Citi charged annual fee Dec 2022 (on card which was issued citing life time free)
1.2. Blocked the card after I raised the complaint citing kyc reason
2. Confirmed that the charges have been reversed but no action revealed
3. Charged again in Dec 2023 and payment due, if the charges were reversed why the same did not get adjusted?

Citi is operating unethically may be because after acquisition by axis or we do not know the reason but it is waste of time and unnecessary harassment for over a year now.

Hello,

I am Gitesh Gandhi having PAN: AKJPG3263E. I was using CITI credit card which was closed long time back but till now it shows INR 12/- as balance amount from last 36 months which is damaging my CIBIL score. Even the card was closed on[protected]

So Kindly check my all payments and close this account immediately effect in my Credit Brue and provide NOC for this particular account.

I had taken an auto loan from Citi Financial India and the same is completed but I do not have the NOC. I need the NOC urgently. I am not able to find any branch office of Citi Financial near Delhi NCR. So now how to get the NOC?

I had an Auto loan and the same has already been completed. I am in urgent need of NOC. I am not able to find the office location of the Citifinancial branch. Vehicle registration number is UP16F7183...

Hi Team,

Citi Bank has charged me with heavy amount of interest fees on my credit card statement every month. Even when i have paid my entire billed amount the next following month they have charged me with 1355 amount without any reason. When I tried contacting the team there was no proper channel to contact with the team. When ever i call them they say my card is blocked but i receive the statement every month. I would need a detailed explanation on the charged occurred on my credit card for the last 6 months.

I am unable to Unable to link or verify Debit Card details with Phonepe APP, I dont know why you never respond when I call, You simply put me on hold and rejected my call, I hate this bad service from you, and moreover you charge for the call how foolish is this, I am not able to make payments sice three days, tried contacting customer service they are not even in a situation to understand my Query,

It feels like I have entered incorrect UPI or ATM Pin while verifying my Debit card Details, it asked me to change the PIN using citibank online, i have done it, still the issue is not resolved yet .

what do I do know, who is gonna help me

Mine is a Suvidha account and my salaries are being credited in it from the year 2017. I changed 3 companies, still my salary account is the same. Account number: [protected]. But this month, there has been a charge of INR 574 for not maintaining NRV which is absurd. not acceptable.
Do the needfull.

Ramnath Rajasekar

Dear Sir/Madam,
I am a Filmmaker ( my last feature film " Burning Calcutta"award winning film )settled in Paris, France for 23 years and it's a pity that I never had such a bad experience like Citi Bank India .
I have been writing to citi bank since February 2023 and calling from Paris France each week twice and always they told me that fund transfer initiated, sometimes they said fund not going on some time they are saying fund refunded . I think they are not efficient enough to make funds transfer Internationally either they are lying to me . I never received any proof of what they are saying to me . I am an NRI resident of France permanently and I don't have any Indian number as well so I use my sister's number ...Sorry for that . I am really tired of following this from the month February 2023 until 01 August 2023 with no result . Even I gave them my French Account details where I received each month my salary & other funds . And the Citi Bank is saying my French Bank is not Identified completely which is completely false . So I request your authority to make a process and get my fund transfer either in my Indian account wherever I want or citi Bank must send me a French account . I enclosed the letter I sent to CitiBank India by my personal email which is registered with citibank india -( [protected]@yahoo.com) also enclosed the file which you can see in the explanation below. I am going to write to the PMO office India via the Embassy of Paris, France .
Looking forward to your kind collaboration in this matter urgently for International affairs and it's a fraude by CitiBank India . Thank you in advance .
Mr. Kajal Choudhury NRI
Film Producer -Director
35 rue de Chaillot 75016 Paris
France

Hello
English

HI CITI Credit card Team,
After so many times called to customer care dept., I am not getting any information or clarification. IT's really touching the customer that customer care itself doesn't have any information for CITI credit card (3515) and I never used it and they have uploaded that wrong information in CIBIL site. How can you do this? it's a proper torchers for anyone.

Really frustrating after so many calls and didn't get any satisfactory answer from customer care and I was really feeling torcher. No other option, going to register in the consumer forum for further processing.

I called so many times but i didn't get any information related to Credit card (3515) and never used this card then how can u guys upload the wrong information in cibil score sites. When i checked it was showing a low score and 1st of all without informing me why you guys have kept the cibil site now which also shows it got closed in 2018 with around rs 7xx hundred only.

I called so many times in your Customer care but did get any information and got another number. When I called and kept this CC number in the call it said it was an invalid card number and that number didn't have any option to call back or talk to the customer care executive.

I also raised the ticket (5731) but still didn't get any call back or response.

So could you let me know how you can do this where the Card Number shows invalid and Your Customer care don't have any information regarding this card number and No option to talk to the concerned department or call forward facility. I am trying to understand or get the information from last week but didn't get any proper response or reason to doing this in cibil sites and impacting my cibil score.

Please remove it from the cibil score site asap and confirm asap.
From CIBIL-
Confirmation of Dispute Received for Dispute ID : CDS[protected]

Didn't get any correct information or reply from CITI Bank.

LOAN A/C LBNFW17397911 which was closed on June 2022 still NOC is not provided and some Amount is reflecting to paid on CIBIL. Citi Bank Manger had called me and we had settled the Loan Amount. I have all text and paid Receipt. This is hampering my Cibil score, please issue NOC ASAP.

I never took loan from transactree which is fraud loan and loan amount is 2435. Can you please check it from your side.

Dear Team

Ihave taken Loan through CITI CORP FIN LTD MARUTI IN 2003 AND AMOUNT WAS CLEARED but i ahave not taken NOC request you to please send NOC TO ME
VEHICLE NO RJ-14-3C-3754
vijay.[protected]@gmail.com

REGARDS
VIJAY SINGH
[protected]

Dear Team

I have OMNI VAN on which i have taken Loan and deposited my loan amount on time but not got NOC
NOW I WANT TO SELL MY VEHICLE BUT IT REQUIRED NOC for that request you to please release NOC
OWNER NAME PHOOL SINGH
VEHICLE RJ14-3C-3754

REGARDS
VIJAY SINGH
[protected]

Dear Team,

I Have taken Loan on vehicle RJ-14-3C-3754 THAT IS COMPLETED now I want to sell my vehicle but don't have NOC
OWNER NAME Phool singh gaud
Maruti OMNI
Email id vijay.[protected]@gmail.com

Regards
Vijay Singh
[protected]

I have provided the name change request on March 7 and still now my name not update as per request along with that request for debit card and chequebook issuance, I have made multiple follows up’s to Citiphone and it is still in the same state.
But each time of follow up’s I was provided with different responses like my card has been dispatched and the same will be delivered on time by 31st March.After checking in todays follow up came to know that my name changes itself not done. I need proper action on this else I will write my concern to RBI on this matter.Frustrated with the service and the recent comment update that was debit card has been issued but no idea how the same can be done without changing my name in the account.I am unable to access my account for the past 3 weeks due to this error this is my salary account how will I use my funds I was informed to visit a branch to withdraw funds and I will not do that because the mistake is not on my end.

No action till date and worst service.