Citibank Customer Care
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Customer satisfaction rating: 2%
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1116
COMPLAINTS

Citibank Customer Care

Citibank India Home

Address
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts


Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

View More Information...

Customer satisfaction rating
2%
Complaints
1116
Pending
0
Resolved
18
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Citibank Complaints & Reviews

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Citibank — For Address Correction

 surajman verma on Jan 21, 2017
Dear Sir /Madam, ,
I want you to inform that i had been apply for citi bank credit card, my card ref no. is -16121084286 and my card approved with your site. but i am unable to collect my card due to some mistake in my residential address with your site.
My Correct Address- Himgiri Society, Flat No.-11, second floor, Above Mamta Super Market, Beside of Bharati Hospital, Dhankawadi pune - 411043

Thanks & Regards
Surajman Verma
Mob.- 8237276624
Mail id- bvpsuraj1987@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Card Lost

 vijaymalhotra77737 on Jan 20, 2017
Dated: 20/01/2017

The Branch Manager
Citibank

Sub: Intimation of Lost Credit Card & request for issuance of New Credit Card

Sir,

I, Vijay Malhotra, Primary Credit Card holder of Citibank bearing No. 5546 3770 1237 9717 has lost my card.

It is to request you to Re-issue a new Credit Card in my name at the earliest.

Please acknowledge the receipt of the same & oblige.

Thanking You

Yours Truly

VIJAY MALHOTRA
B-84, Gujranwala Town, Part-1
New Delhi-110009
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Shown Written off amount shown in cibil

 rchaudhary711 on Jan 19, 2017
As per my CIBIL report there is shown a written off (Total) Rs. 1, 13, 313/- and Written off (Principal) Rs. 69946/- for credit card no. 5546197700661006. Kindly clarify or advise where to approach for removal of this from my cibil history? Kindly advise me to get it removed from my credit history, since i have already paid the amount. This is tarnishing my image. you are requested to expedite it soon....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Useless bank I have ever seen

 Deeksha k.m. on Jan 17, 2017
I got a call from CITI bank on my birthday offering so called special "reward Credit card". Since it was my company shutdown time & birthday I had no access to get few documents & that is why I could not submit my documents on the same day. But I was assured stating the executive will be collecting documents after a day two. They troubled me on my birthday calling continuously 12 times and I have responded to all the calls. Funniest part is as my birthday was coming to an end even CITI bank lost interest on me & not even bothered to respond to my calls nor emails.

Citi bank doesn't...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit Card issuance

 sbinit on Jan 17, 2017
I am writing this mail out of utter irritation and bad experience faced from Citi Bank. This is the third time when Citi Bank called for issuing Credit card, but like always the bank agents pick the documents and do not respond after acknowledgement. Neither they drop an email, nor they pick up call to answer queries. I fear if my my documents are misused by somebody or card is issued to someone else. This is the worse bank and their customer service is pathetic, irresponsible employees and have no words to describe their miserable state.

Request your prompt action on the same
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Unauthorized credit charges debated for months

 marienotbusy on Jan 16, 2017
In August 2016 we were on a world tour visiting family in UK, Cyprus, N.Y and Canada, making stopovers in Singapore, Zurich and Vienna.
Our citi credit card did not work for us on presentation on 17th August. We used a different card. 10 days later in Amsterdam our card was rejected again. I found that our card had been hacked and maxed out.
Not only that, but I have never used the secondary card (in a protective case in my possession).
After months of harrassement and stress we cancelled the secondary card was never renewed and we cancelled our relationship with Citi in...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Wrong Service charges charged

 jairath on Jan 12, 2017
My card no 4386280023524840.
I purchased diesel on Dec17, 2016 for Rs 1670 by using credit card. CITIBANK charged Rs 47.99 on it despite Government declaring that no service charges will be levied by using cards till December 31, 2016. A credit of Rs 12.53 was offered on this charges, resulting in net levy of Rs 35.46.
I have never ever defaulted on any payments, thus I will be making this payment as well but I want reversal of this charge in my account.
CITIBANK site is not enabling me to lodge complaint....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Documents submitted on 10dec for credit card but no response from citibank

 ziaur1991 on Jan 10, 2017
I had submitted documents for the Citi bank credit card on 10th of dec'16 and yet i have not received my credit card .when i contact the person i submitted the document on 20dec to complain for the delay in process, i got an email from citi bank asking for the documents, i believe that my documents were misused and credit card has been issue to someone else

Application number = BPA0372363

Agent name Pramod who took the documents = 8459419553

I got a call from this number = Megha = 9210420701, 9210695768 to apply...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Regarding credit card

 Nirav23 on Jan 10, 2017
I HV provide the document to Shweta but still not received any card nor ur customer service is answering my query. Pls let me know r u going to dlresolve my query or not. I tried to reach Shweta for query but she is also not replying to my query. Please let me know r u going to resolve my query or not. 2 months completed I hv submitted the document but still no response.

Awaiting for ur quick response...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Fraud on credit card services

 ysraam83 on Jan 9, 2017
I have been deceived by the citi bank executives to take a credit card for which i should not pay any membership charges. I have been charged 3300 rupees as membership charges. For which it was told that i can claim cash back which was also a false statement. After many requests with bank officers they suggested me to migrate to rewards card which is lifetime free membership card from platinum visa miles card. Again here the reward points should be transferred from the old card to new card by 130% as confirmed by the bank officers on call, but not even the original points were transferred to the...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Surcharges on fuel paid from Credit Card

 eramit77 on Jan 7, 2017
After 8th of Nov 2016, We have received the information from News paper/news channels and by PM speech that no surcharges on credit card of fuel refill. But in my December 16 statement of citibank i can see 28 rupees extra on 1000 rupees petrol.
When I called customer care they told me that no guideline from RBI.
Please resolve this issue.
Amit
9810346164...
Complaint comments  Read comments [3]Complaint category Credit Cards

Citibank — Citibank India Service tax fraud on credit card loan

 Sivashankaran Nallusamy on Jan 5, 2017
I have taken loan on my Citibank credit card on Aug-2015.This loan taken over phone and without any paper documentation but voice recording as an agreement. But starting from November-2016 they suddenly started charging service tax on loan EMI’s which in turn increases the EMI Amount, which is additional charge on customer. I called the customer care and they told me that the RBI has directed with notification to the bank to charge the customer service tax. When I asked them to show the notification they are not providing tithe service tax concept is there from long back while other banks have...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank India — Service tax fraud on credit card loan [Resolved]

 lokesh hk on Jan 3, 2017
I have taken loan on my Citibank credit card on July-2016.This loan taken over phone and without any paper documentation but voice recording as an agreement. At the time of taking loan I asked the executive minimum three times regarding service tax and she said there is no service tax at all. But starting from November-2016 they suddenly started charging service tax on loan EMI’s which in turn increases the EMI Amount, which is additional charge on customer. I called the customer care and they told me that the RBI has directed with notification to the bank to charge the customer service tax. When...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Mistake in our account No. L. City Bank NA 127019

 sushi22 on Jan 3, 2017
02-01-2017
To
The Manger Accounts
Customer care / City bank Mortgages
City Bank
Delhi

Sub. Mistake in our account No. L. City Bank NA 127019
Sir
We deposited our cheques in our above account in your bank but sorry to say that when we check our bank pass books there is mistake.
By mistake you put the receiver name of Voda Phone instead of L. City bank NA 127019 detail as under,
Date Cheque No Amount Name Mistake
27-12-2016 459911 750000/ Voda Phone
27-12-2016 459912 700000/ Voda Phone
27-12-2016...
Complaint comments  Read comments Complaint category Business & Finances

Citibank — Credit card PIN generation.

 Lakhamanreddy on Jan 2, 2017
Dear Team,

I have reived credit card platinum citi bank 1 week back. but still pin not generated for shopping purpose. itried to reaching customer care but no use.

i spoke with customercare sgent last week. confimed this card no Joiing fee and if i use 3000 in ayear there is no Anual fee alos.

kindly check it and comfirm to me on the same.

Credit card number: 4386280029235458...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Misguiding of the customer executive regarding my query

 abhishekanand on Dec 30, 2016
I received my credit card of CITI BANK in November 2016. And did shopping with my card in the same month of the amount Rs.82000.
When my bill generated in December 2016 with due amount of Rs.82000, minimum due Rs.4100 and due date of 14.12.2016. I called Customer Care on 03.12.2016 for the confirmation regarding how they charge for the interest and other charges. He confirmed that there are no charges if you pay minimum amount which is mentioned in the statement i.e. Rs.4100 but make sure the amount must be credited in your card before the due date i.e. 14.12.2016. After confirming with the...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — New Credit Card Purchase login

 maherisi on Dec 29, 2016
Dear Sir,

As per my record I would like to informing you that about my new city bank Credit card purchase login problem.

1st time login - 2 month ago first time your executive collected my Documents at my office (working hours) it is rejection or not I do not known but they told me it is signature mismatch
2nd time I given the all documents. (1st App No.: BPA0314420) login No. I forgot

3rd time few weeks after new people approach me Tele callers (Ladies from Chennai - Nelson Manickam Road Office)asked new documents for the same credit card...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Poor customer care service

 Sasikumar Sambath Kumar on Dec 25, 2016
My citibank credit card was fradulently used by miscreants. I had spent more than 30 min. to raise my grievance to a citiphone officer in Chennai, IVRS said all the officers were busy!
After several attempts, I could place my complaint at mumbai no. 022 26815676. On 18.12.16, an officer in Mumbai told me that my grievance had been forwarded to the "Dispute Team" & would get a call in the next 48 hours.
No call came from citibank.
I had escalated my grievance to Anna Salai Office on 22.12.16 & submitted a written complaint in person. I was told that I'd get a call in 24 hrs.!
Complaint comments  Read comments Complaint category Banks

Citibank — Waiting for my debit card from last 17days

 prafullkshirsagar on Dec 22, 2016
Poooor customer care service.

They only pretend that they are going to resolve issue in same call.

From 3rd of dec, 2016 till date i kept calling them for my debit card to reach out to me.

I'm cardless in demonetization situation.

I followed complete process which they asked me to do but no resolution.
They did a small mistake initially because of which i'm suffering a lot....
Complaint comments  Read comments Complaint category Banks

Citibank — Credit Card Wrong Charges to be Debited

 Hiral D Zaveri on Dec 21, 2016
With Reference to Credit Card Ending 9989, I had sent Many Mails to Citibank Customer Care and Grievance Cell and Citibank had sent Mails to Revert in 5 Business Working Days from Last 15 Days for the same, They had Given Me Reference No. 27383345 & 27421415 But No Any Mail Received from Citi bank Regarding Solving the Issue. They Were Charged Joining Fee as When I had taken Credit Card at that time, Concern Citi Bank Sales Executive told me that It was Life Time Free and No Any Hidden Charges also to Be Levied But Citi bank Charged Joining Fee of Annual and I had sent Many Mails to Concern Citi...
Complaint comments  Read comments [1]Complaint category Credit Cards

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