[Resolved] Ccavenue — Payment deducted from bank but not sent to service provider | |
i made a payment for mol points at global.mol.com using netbanking with ccavnue the patyment was for Rs 2,999 on 24 feb 2010 however,while the amount was deducted from my bank ccavenue took 7 days to finaly claim they had recieved it,after this they claim its been sucessfully acpeted at the merchant website however the merchant webiste when contacted claim its still with ccavenue,even after 3 days cc avenue has refused to acknowldge the payment hasnt gone through,each time giving a different date when it was accpeted below are two emails sent from merchant website n cc avenue From: <[protected]@ccavenue.com> | Add to Address book |This is spam To: "Arjun Sibal" <[protected]@rediffmail.com> Subject: Re: Fw: CCAvenue Payment Status - [protected]@rediffmail.com Date: Fri, 05 Mar 2010 18:44:26 IST Cc: <[protected]@mol.com>, "[protected]@ccavenue.com" <'[protected]@ccavenue.com'> Note: To help protect your privacy, images from this message have been blocked.View images | What is this? Dear Arjun, Thank you for contacting Avenues. We appreciate this opportunity to assist you. This is in reference to your below mentioned mail. In response to your query we would like to inform you that we were able to trace out one transaction performed by you for the order number : CA00024455 for an amount INR 2999.00 on February 24th, 2010 which has been successfully processed through CCAvenue and forwarded to your merchant. If you require any further assistance, please do not hesitate to contact us. Thanks & Regards, Customer Care Department. India: Avenues India Pvt Ltd Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India. Phone:[protected]/26000846/26491524/32913622/66920419/67425555 Fax:[protected] Singapore: Avenues World Pte Ltd 80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624 Ph:- +[protected] Fax:- +[protected] From: "Customer Care" <[protected]@mol.com> | Add to Address book |This is spam To: <[protected]@rediffmail.com> Subject: Fw: CCAvenue Payment Status - [protected]@rediffmail.com Date: Fri, 05 Mar 2010 14:13:57 IST HI Dear, Please be inform that your payment has now verifying with the CCavenue. The status of your payment at our statement report as status "Unsettle payment". Of course, you will be informing once the payment is ready received at our site. CCAvenue [protected]@rediffmail.com CA00024455 2999.00 Please reply back to us if you have any further issues or queries and we would be glad to assist you. Please do not hesitate to call our customer care officers via Phone: Monday-Friday, 9am - 6pm at[protected] or submit a feedback forms via the online Customer Care. We are always here at your service. Have a great day. Thanks & Regards. From JC HUI MOL AccessPortal Berhad [504959-U] Lot 07-03 & 08-03, Level 7 & 8, Berjaya Time Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia. Now cc avenue claims they have no refund option,contrary to whats posted in their website What are CCAvenue's refund and end customer dispute policies? CCAvenue maintains a customer-friendly refund policy. This keeps our administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly, it reduces the occurrence of chargeback disputes. (A chargeback dispute is a refund that is forced by the customer's Credit Card company.) Granting Refund to customer:- In most situations when a customer asks for a refund, we want to try our best to grant that refund. Here are some guidelines on our refund and dispute policies: The Seller sets a time limit: The sub-merchant is required to set the refund time limit on his/her site depending on the goods sold on his/her site. If a customer is dissatisfied with a product that he/she has ordered, the client should accept the product back and grant a refund. If desired, a client may specify that shipping charges are not refundable; however we would prefer to refund the shipping charges as well. CCavenue has a lot of problems with their processing,its bordering fraudelant practices Now they refuse to even acknowledge a refund,stating only the merchant can do it Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 59 Comments | |
Comments
you'll are the worst payment gateway providers ever.Shoot yourself all of you
Dear CCavenue, I ordered a book "Question bank for limited departmental exam for inspector of post on new MCQ by SP Swamy" on 4th september 2014 from discountbookstore on cash on payment . I didn't received the book and i asked them to give tracking details again and again but no positive response. So, kindly help me to received the book. Otherwise, pliz refund and credited the debited amount Rs. 1800 to my account.
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Beware of Mr Vishwas Patel and ccavenue . Don't ever trust on his completely fraud company.
i made a payment using ccavenue payment gateway for an investment advisory services...
Bus Mr. Vishwas Patel (CEO of ccavenue) is not releasing my payment either to the company or refund to my account.
This is my first experience with the ccavenue and now I come to know that they are fraud and not at all responsible for the people's hard earned money and this company should be banned .
I got no mails for my online payment or any trnsaction failure. And the most amazing part is that my account has already been debited. I contact there online technical support, but no reponse.
Mr. Vishwas Patel is a cheater as he is not releasing the money and as its have been more than 30 days he is taking interest on my money and not sending my money to the company i paid for the service .In this way he has cheated a lot of innocent people like us.
Greedy And Fraud person Mr. Vishwas Patel and CCAvenue.
i made a payment using ccavenue payment gateway for an investment advisory services...
Bus Mr. Vishwas Patel (CEO of ccavenue) is not releasing my payment either to the company or refund to my account.
This is my first experience with the ccavenue and now I come to know that they are fraud and not at all responsible for the people's hard earned money and this company should be banned .
I got no mails for my online payment or any trnsaction failure. And the most amazing part is that my account has already been debited. I contact there online technical support, but no reponse.
Mr. Vishwas Patel is a cheater as he is not releasing the money and as its have been more than 30 days he is taking interest on my money and not sending my money to the company i paid for the service .In this way he has cheated a lot of innocent people like us.
Greedy And Fraud person Mr. Vishwas Patel and CCAvenue.
I have not cc avenue new order #[protected] on 17 DEC 2014 from my paytm wallet. So cash amount 610/- is deducted my Paytm wallet.so it is very bad. pl cancelled this order and refund amount to my paytm wallet. my email is sachi.[protected]@gmail.com & mobile no is [protected].
I have not cc avenue new order #[protected] on 17 DEC 2014 from my paytm id. But cash amount 610/- is deducted my Paytm wallet. so this is very bad. This is cheating with customers. pl cancelled this order and give my Monday refund my Paytm wallet.
Sachinandan das adhikary
Email: sachi.[protected]@gmail.com
Sachinandan das adhikary
Email: sachi.[protected]@gmail.com
Beware of Mr Vishwas Patel and ccavenue .
Don't ever trust on his completely fraud company. i made a payment using ccavenue payment gateway for an investment advisory services... Bus Mr. Vishwas Patel (CEO of ccavenue) is not releasing my payment either to the company or refund to my account. This is my first experience with the ccavenue and now I come to know that they are fraud and not at all responsible for the people's hard earned money and this company should be banned .
I got no mails for my online payment or any trnsaction failure. And the most amazing part is that my account has already been debited. I contact there online technical support, but no reponse. Mr. Vishwas Patel is a cheater as he is not releasing the money and as its have been more than 30 days he is taking interest on my money and not sending my money to the company i paid for the service .In this way he has cheated a lot of innocent people like us. Greedy And Fraud person Mr. Vishwas Patel and CCAvenue.
Don't ever trust on his completely fraud company. i made a payment using ccavenue payment gateway for an investment advisory services... Bus Mr. Vishwas Patel (CEO of ccavenue) is not releasing my payment either to the company or refund to my account. This is my first experience with the ccavenue and now I come to know that they are fraud and not at all responsible for the people's hard earned money and this company should be banned .
I got no mails for my online payment or any trnsaction failure. And the most amazing part is that my account has already been debited. I contact there online technical support, but no reponse. Mr. Vishwas Patel is a cheater as he is not releasing the money and as its have been more than 30 days he is taking interest on my money and not sending my money to the company i paid for the service .In this way he has cheated a lot of innocent people like us. Greedy And Fraud person Mr. Vishwas Patel and CCAvenue.
CCAVENUE - Payment deducted from bank but not sent to service provider mails,
Today morning i Booked RICOH SP 210 SU MULTIFUNCTIONAL LASER PRINTER WITH 128 MB MEMORY(Print, copy, scan & scan to usb fuction) Rs. 5790
Amount deducted .TRANSFER TO [protected] RS. 5813 ON SBI NET BANKING . BUT I AM NOT GET ANY MASSAGE ABOUT THIS ORDER
Today morning i Booked RICOH SP 210 SU MULTIFUNCTIONAL LASER PRINTER WITH 128 MB MEMORY(Print, copy, scan & scan to usb fuction) Rs. 5790
Amount deducted .TRANSFER TO [protected] RS. 5813 ON SBI NET BANKING . BUT I AM NOT GET ANY MASSAGE ABOUT THIS ORDER
Money has been debited from my SBI account for a failed transaction
To,
coustomer care Head, CCAvenue
sub:-Money has been debited from my account for a failed transaction.
I tried to add money to my paytm wallet on 13 may 2015.The process completed by debiting money from my account, but the trasaction failed.Money is transfer to INB Avenues India pvt.ltd.PLease look into the issue asap and transfer the money(Rs.145) to my account asap.
CCAvenue order No.-CCACE1UGK640IG0AADPTH0 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Total Amount : INR (Indian Rupees) 145.00
Yours Truly,
Priyanka Sahoo
To,
coustomer care Head, CCAvenue
sub:-Money has been debited from my account for a failed transaction.
I tried to add money to my paytm wallet on 13 may 2015.The process completed by debiting money from my account, but the trasaction failed.Money is transfer to INB Avenues India pvt.ltd.PLease look into the issue asap and transfer the money(Rs.145) to my account asap.
CCAvenue order No.-CCACE1UGK640IG0AADPTH0 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Total Amount : INR (Indian Rupees) 145.00
Yours Truly,
Priyanka Sahoo
Money has been debited from my SBI account for a failed transaction
To,
coustomer care Head, CCAvenue
sub:-Money has been debited from my account for a failed transaction.
I tried to add money to my paytm wallet on 13 may 2015.The process completed by debiting money from my account, but the trasaction failed.Money is transfer to INB Avenues India pvt.ltd.PLease look into the issue asap and transfer the money(Rs.145) to my account asap.
CCAvenue order No.-CCACE1UGK640IG0AADPTH0 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Total Amount : INR (Indian Rupees) 145.00
Yours Truly,
Priyanka Sahoo
To,
coustomer care Head, CCAvenue
sub:-Money has been debited from my account for a failed transaction.
I tried to add money to my paytm wallet on 13 may 2015.The process completed by debiting money from my account, but the trasaction failed.Money is transfer to INB Avenues India pvt.ltd.PLease look into the issue asap and transfer the money(Rs.145) to my account asap.
CCAvenue order No.-CCACE1UGK640IG0AADPTH0 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Total Amount : INR (Indian Rupees) 145.00
Yours Truly,
Priyanka Sahoo
I have given money[deducted from my account ] and i have not got the book till now.
From my account Rs.540 is deducted and my book is undelivered .I HAVE BOUGHT THE BOOK FROM PCMB.TODAY KINDLY LOOK AT THIS MATTER MY TRANSACTION NUMBER WAS #[protected]. PLESE HELP TO GET MY TRANSATION DETAILS
From my account Rs.540 is deducted and my book is undelivered .I HAVE BOUGHT THE BOOK FROM PCMB.TODAY KINDLY LOOK AT THIS MATTER MY TRANSACTION NUMBER WAS #[protected]. PLESE HELP TO GET MY TRANSATION DETAILS
Alert for the customer
Dear customers, from the CCAvenue only your product is not delivery
we have some issues such as
Point 1: When we applied for payment gateway they never told us unwanted terms and conditions.
Point 2: Coordinator Hemalatha, on 8/2/2016 we have discussed rules and regulations about payment gateway. She told that rest of sexual product we can sell any product in our website .
Point 3: Since payment gateway was activated till now they never intimated us that when product is delivered then only the payment must be done by the CCAvenue.
Point 4: After receiving all the documents the coordinator Hemalatha, never told us regarding COD.
Point 5: We never provided COD options for any products which is our company terms and conditions. By their own interest the customers are placing their order.
Point 6: This COD options is our company own risk, if any issues arises company is only responsible.
Point 7: If we have COD option then why we have to go for payment gateway service from you which is a severe issue from your side.
Point 8: For any ecommerce business without a SEO and without advertisement none of the customer will visit to purchase the products.
Point 9: Since from our business has lunched till now our company has spent more than 10lakhs (for Facebook and Google) for advertisement.
Point 10: Till these days we have spoken with a coordinators Hemalatha, Jigar, Ganesh, Girish, Vishal and Anil, each and everyone gave us different stories at the end none of them gave us the solution. For this we have voice record as evidence.
Point 11: From avenue’s only our business name is spoiling. So we don’t want spoil our own business by ourselves. Anil and Vishal told us to go for legal action and we are about to move for media also. If any problem arises for your company we are not responsible for that, because the problem is yours. So today we are going to file a case against CCAvenue, after this we will go for the media too.
Point 12: This is the main issue that from the beginning none of them have informed us about COD option.
Find the attachment :
Thank'u
MY SELECTIONS
502, 5th Floor, Sri Durga Tulasi Towers
Near Saibaba Temple, Dwarakapuri Colony
Panjagutta, Hyderabad - 500082, India.
Email :- [protected]@myselections.in
Dear customers, from the CCAvenue only your product is not delivery
we have some issues such as
Point 1: When we applied for payment gateway they never told us unwanted terms and conditions.
Point 2: Coordinator Hemalatha, on 8/2/2016 we have discussed rules and regulations about payment gateway. She told that rest of sexual product we can sell any product in our website .
Point 3: Since payment gateway was activated till now they never intimated us that when product is delivered then only the payment must be done by the CCAvenue.
Point 4: After receiving all the documents the coordinator Hemalatha, never told us regarding COD.
Point 5: We never provided COD options for any products which is our company terms and conditions. By their own interest the customers are placing their order.
Point 6: This COD options is our company own risk, if any issues arises company is only responsible.
Point 7: If we have COD option then why we have to go for payment gateway service from you which is a severe issue from your side.
Point 8: For any ecommerce business without a SEO and without advertisement none of the customer will visit to purchase the products.
Point 9: Since from our business has lunched till now our company has spent more than 10lakhs (for Facebook and Google) for advertisement.
Point 10: Till these days we have spoken with a coordinators Hemalatha, Jigar, Ganesh, Girish, Vishal and Anil, each and everyone gave us different stories at the end none of them gave us the solution. For this we have voice record as evidence.
Point 11: From avenue’s only our business name is spoiling. So we don’t want spoil our own business by ourselves. Anil and Vishal told us to go for legal action and we are about to move for media also. If any problem arises for your company we are not responsible for that, because the problem is yours. So today we are going to file a case against CCAvenue, after this we will go for the media too.
Point 12: This is the main issue that from the beginning none of them have informed us about COD option.
Find the attachment :
Thank'u
MY SELECTIONS
502, 5th Floor, Sri Durga Tulasi Towers
Near Saibaba Temple, Dwarakapuri Colony
Panjagutta, Hyderabad - 500082, India.
Email :- [protected]@myselections.in
sir i am paying a money of Domain purchase. the method in which by credit card.but after proceed their is error.
and description are Your Client Id is invalid. please contact Ccavneue technical Support team.
please help me to come out from this problem.
contact me [protected]
mail us
[protected]@gmail.com
and description are Your Client Id is invalid. please contact Ccavneue technical Support team.
please help me to come out from this problem.
contact me [protected]
mail us
[protected]@gmail.com
I have placed a order on 31oct 2017 cash has deducted from my bank but transaction was unsuccessful I want refund
I have made the payment dated[protected] through indian bank debit card to acharya kaushik ji maharaj, but still receipt not generated, so kindly mail the receipt on my email and my order no. is[protected]
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+91 22 6742 5555
+91 22 2600 0816
+91 22 3291 3622
Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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CCAVENUE — Payment deducted from bank, but not sent to service provider
I was trying to buy a domain name from Godaddy. I was using sbi internet banking. And after purchase the payment deducted from bank account but service provider(GoDaddy Domain Name) didn't get it. My Transaction Ref No is " IGP3525798 " . I Want My Money Back.