[Resolved] CellOne — unable to use an offered service

suje

from Hyderabad, Telangana

Address:

Mahabubnagar, Andhra Pradesh

My Mobile no. [protected]. I have changed my mobile plan from saral ananth to vennela plus on 07.04.2010 , recharging it with 91/- Rs. According to the plan I should be given 500 sms free. But every sms is charged 20 ps. I contacted the Customer Service but they are informinf me that i've used up my 500 free sms. But thats not true.
A no. has been given, informing me that it is the complaint no. lodged AP[protected]

Plz help me

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Aug 13, 2020

Complaint marked as Resolved

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Comments

xxxmathewj

cell one — Taking money from mobile without permission

Hi,

My mobile number is [protected]. Before recharging my number I've called the customer care and asked them to deactivate my Pocket mobile service and they told me that the service is not yet activated and assure me that they will not deduct any money for this service from my number. However today when I did a recharge for 50 rs they took all the money from my account for this service. Could some please look this issue and help me to get my money refunded back to my number asap.

Thanks
Mathew