[Resolved]  Chennaionlineflorists.com — Absconding with delivery of Flowers

Enquiry Ref. No.: CSD-[protected]
Email Date : 2/14/2011 2:23:45 PM
Order Reference No : cof[protected]

Customer's Previous Mail Messages :
You wrote ( 2/14/2011 2:23:45 PM ) :The flowers ordered has not been delivered yet. Kindly ensure
that it reaches today
MADHUMITA2 ( 2/14/2011 3:55:19 PM ) :Dear sir/madam
Greetings from us.
This is to inform you that we had received your order cof[protected] and it will be delivered today only. However, We do guarantee the delivery on date but we dont guarantee the delivery on any particular time. We do try to deliver well within your mentioned time but we do not guarantee that. You can also contact us on our customer service no. [protected], [protected], [protected] for further
details between 8.30 am to 7.30 pm IST
Thank you for visiting our website
Regards
Customer care

You Wrote ( 2/16/2011 12:46:54 PM ) :

Hi,
The flowers were brought to be delivered only on 15-February at 10.30 a.m without any word of
apologies for the delay. The Recipient has refused to take delivery as the mentioned date was not
met. Please refund the money as your service delivery was not met.
And my deep regrets is that no one is picking up the phone at your customer service.


PRIYANKA SANWALKA ( 2/16/2011 2:32:57 PM ) :Dear Sir/Madam
Greetings from us.
This is to inform you that we are unable to get in touch with our agent and with the recipient also.
Therefore if the order had not got delivered yet then we will try to refund but if the delivery is on the way for today then it will be difficult from our end to refund the order.
You can also contact us on our customer service no. [protected], [protected], [protected] for further details between 8.00am to 7.30pm IST.
Your patience in the interim period will be appreciated.
We’ll do our best to help you.
Thank you for visiting our website
Regards
Customer care

You Wrote ( 2/16/2011 1:39:14 PM ) :Please understand the case and read my message properly.

You HAVE NOT met the DATE DEADLINE as you have promised to deliver on 14-FEB-2011. The
delivery was effected only on 15-FEB-2011, which was refused by the recipient. Please process the refund.

Dear Sir/Madam

We really apologize for the inconvenience caused to you.
After getting your non delivery complain we have cancelled your order and refunded your amount.

Thank you for visiting our website
Regards
Customer care
www.Chennaionlineflorist.com

We have not received the delivery, we even tried to find your office mentioned in your website which is also a bogus one.

Are you really into business of delivering things or is it just a cheap money making gimmick?

If you really are concerned about your business then return back my money.

By the way your phone numbers are always engaged / or they say they are attending other calls, i was put on hold for 20 minutes and i had to hang up.

Thanks
Praveen

From: https://www.consumercomplaints.in <[protected]@rightflorist.in>
To: [protected]@yahoo.com
Sent: Mon, 7 March, 2011 4:17:22 PM
Subject: need some information

E-Mail from "RightFloristCSD" to "praveen1305" at [protected]@yahoo.com on https://www.consumercomplaints.in Mon, 07 Mar 2011 04:47:22 -0600 Dear Sir/Madam

We really apologize for the inconvenience caused to you.

We need a information from you that your order had been delivered or not?

Kindly let us know as soon as possible.You can also contact us on our customer service no. [protected], [protected], [protected] for further details between 8:30 am to 7:30 p.m (IST)

Thank you for visiting our website
Regards
Customer care
www.Chennaionlineflorist.com

They are horrible and with the pricing they charge they should be forced to shut down.