[Resolved]  Chou Chou Neo Steamer By Star Cj — Chou chou neo steamer defective and short circuiting causing electric fire, no solution from star cj

Address:

West Delhi, Delhi

The chou chou neo steamer (order no: [protected], date of purchase: 29/7/2012, deliver on:1/08/2012) after using for some minutes started shot circuiting and my house mcb fused. After that every time I switched the steamer on, the mcb of the house fused. I called my electrician for assistance and he told me that there is no fault in the electric circuit, the fault is in the device.
I called up the phone number on the bill but that phone number doesn't exist. Then I called up star cj on 16th aug 2012 and talked to mr. Subhas, he gave the no. :[protected], helpline number of the company. I called this number and they acknowledged that the dealer's phone number doesn't exist. Then I spoke to shabeena in star cj, she gave me a different number:[protected] and told me that she will get me a conference call with the dealer. No such conference happened so on 18th august I called up star cj again and spoke to arun, he gave me a mobile number: [protected] and lodged a complaint on my behalf. Then I received a call from star cj on 19th and 20th aug asking about the fault. On 21th aug I got another call from star cj and spoke to mr adil who rudely told me that I need to contact the dealer and gave me the same number. I told him that I have tried that number and it doesn't exist. Still I tried that number again but the response was same that the number doesn't exist. I again called star cj on 21st aug and spoke to shashikant, he also tried to get the conference done, but acknowledged that the dealer's phone number doesn't exist. I called star cj again on 22nd and 23rd aug and spoke to rashmi and sandeep, and they repeated the same process for conference but in vein. I have still not get any solution to this problem, and switching on the product endangers my house of electric fire. Please help me resolve this problem.