SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 36%
Submit a Complaint
1535
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
447
down
153

Mobile:
Mobile:
up
206
down
81

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
36%
Complaints
1535
Pending
1273
Resolved
307
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (199)

Complaints with pictures are more trusted and informative    View all

SHOP CJ Network Customer Care related pictures (199)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — To use money in my account.

 Pink panther on Feb 22, 2017
I had ordered palazo by calling.
When I opened, found the clothes showed on TV was different and the one I received was different, therefore I booked return of palazos immediately.
Now that I need to buy prestige induction stove with utensils.
I'm trying to call but there is no proper response from the other side.
Take this as very important complaint.
hope I will be able to book for the stove....
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Mobile phone. Viaan Encore v501/Ordered No.20170211045607

 chiman.msuthar on Feb 21, 2017
Back cover loose, touch is slow, sound is not increased. Browsing very slow. Wi-Fi not connecting. Internet download very slow. Your inspection of sales article is very poorly. Please replace this phone by another brand.
I will preferred Reach Allure 4g 12.7cm.sponsored and ads by www.financialexpress.com.cost is Rs.5444/_
Thank you.
Chiman.m.suthar...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Jeggins n leggins

 Kunal Katkar on Feb 19, 2017
My order no 20170102044534 ordered and the product got delivered on time as i opened it there was as defective product which i got i raised a complaint and they took 15 to 20 days to pick uo the product after reminding them so many times the product was picked on 2 feb and still there is no call from there end about the status when i called they informed me if will take 7 to 10 working days to reach till ware house n our team will call you but still no response i also mailed for the same but no response of the mail also really very unsatisfied with there service na fed up such a bad experience with...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Please refund sir

 Rajnikanth Dinesh on Feb 19, 2017
Delivery boy mistake...sir my order number is 20170129047200..delivery boy taken to me and sended to u. order number is (20170130046521) and tracking number 353816438753, and the same time my other order came. but i canceled. that order also delivery company returned same day the order is number (20170130046521) tracking number 353827842164 also please cheak it and please refund me sir urgent ...my number : 9951518281 and i pay : 3770/- plz refund me sir and my email id : rajnikanthdinesh@gmail.com...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop CJ Network — Issue for exp date and voucher

 skmundra on Feb 18, 2017
I have ordered item code VLCC after watching the TV Advertisement on Shop Channel...As per that abver. All products will be 36 months expiry period and 500/-cash back vouchers will also be delivered.but when I rec'd. Order the all products are having only 15 months expiry period and 500/- Cash back vouchers are also not delivered.
This is very disappointing commitment from Shop CJ channel.
Please deliver my cash back vouchers at earliest....
Complaint comments  Read comments [2]Complaint category Cosmetics

Shop CJ Network — Replace the order

 Milind paramar on Feb 18, 2017
I placed one order on 14th of February 2017, I have to replace the order. I want small size tops in there place I got medium size tops.I order peachy PO5 tops.My order no is 20170214051795.I am from rajkot, Gujarat. Plz replace my order as soon as possible. I order from shop cj 2nd time. I am not disappoint from the order bt I want small size tops in there place of medium size tops. Hope u replace my order or change the tops.
Thank you
Prerna parmar...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Motor complaint

 Appalanaidu Kurmapu on Feb 17, 2017
Respond my complaint
Before 2 months I bought a prestiage champion mixer grinder juicer
In your advertisement based i bought a device (this item is enable for free offer) but you didnot send any free offer and the device almost complaint so many times i am calling to your customer care center No one can respond because i was sent mail to you so plz respond my mail solved the my complaint

when i can order to the device your customer service was told me this item is buying the free offer is eligible but you are sent any free gift item

and call me on 9701179875...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shop CJ Network — Refund pending from 1 month - Poor service

 ssadana on Feb 16, 2017
Order number: 20161210047941
Called 5 times, always get revert in 3-5 working days will get refund.
Whenever I call, I get my account details updated and validated, then always been given the refund time 3 - 5 days, and till now haven't received.
Kindly help & take necessary legal action because of this harassment, and I will never recommend any one to shop from shopcj, pathetic & poor service, never trust it....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Refund amount not even initiated by Shop CJ/ no proper response

 Muthulakshmikalai on Feb 15, 2017
Dear Sir/Mam,

I have placed an order with shop cj. At the time of delivery damaged product received and same returned. It's been more than 13 days from returning no response and updated received from concern.

My order Number: 20170125043191
Return pick up receipt Number: 353816441911
Vendor name on the return receipt: Star CJ-vendor
Product: Jewelry Lottery by tiara jewels

No mail proof I am having with me since it was booked through my registered mobile number (over phone - by TV add). But I have message confirmation for all activities...
Complaint comments  Read comments Complaint category Jewelry & Watches

Shop CJ Network — Horrible service - liars star cj

 Shivani Vashishth on Feb 15, 2017
I ordered a olive oil – Order no. - 20170125052266

I placed order on 25th January 2017 and that was a prepaid order and till now I haven’t received my order and whenever I’m calling your customer care number, the only thing I’m getting to hear is “Mam we are raising an complaint for your order and you will receive an call back from our team” but nobody calls, till now I haven’t received a single call from your end and above all ig I'm asking them to transfer them to transfer my call to senior executive they are disconnecting the call.

I registered one...
Complaint comments  Read comments Complaint category Food

Shop CJ Network — 12 pcs of stainless steel serving set

 Sathish Kmr on Feb 16, 2017
Product is not satisfied want to return it back. What we ordered is irrelevant to product which came.
Product is not good completely fake and shown product is something and delivered product is something. I want to return it back and i need refund of money.
Worst online shopping experience for me even cost of delivery also too high don't buy products in shopcj.com...
Complaint comments  Read comments Complaint category Utility Services

Shop CJ Network — Lucky draw contest

 Sumz on Feb 12, 2017
I ordered a product from this website and somedays after receiving the product I got a letter declaring me a winner of the lucky draw contest they conducted at time of selling the product. As I won bike they asked TDS. As this is such an established company I paid the TDS . Now there is no response from them. It's been 3months. Though I call them daily they do not respond properly....
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Horrible service by Star CJ

 Shivani Vashishth on Feb 10, 2017
I ordered a olive oil – Order no. - 20170125052266

I placed order on 25th January 2017 and that was a prepaid order and till now I haven’t received my order and whenever I’m calling your customer care number, the only thing I’m getting to hear is “Mam we are raising an complaint for your order and you will receive an call back from our team” but nobody calls, till now I haven’t received a single call from your end.

I was provided with a docket number also i.e., 522415946 (gati – courier service) but when I’m entering this docket number, I’m getting...
Complaint comments  Read comments [1]Complaint category Food

Shop CJ Network — Denim jaggings

 @bby on Feb 10, 2017
I ordered denim jaggings worth but the material i recieved is totally opposite of what was shown online and its something like polyester stuff. Upon contacting the customer care, they are just wasting time, some saying contact this number someone saying we don't accpt the products.In short customer care not ready to accept back the product and refund the money. Online shopping stores don't do like this, if the customer is not satisfied with the product it is our right to return back the item and get the money back. This was not at all expected from such a huge online shopping store....
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Battery defect of iball

 Iball Andi on Feb 10, 2017
I bought an iball andy in march 8 2016 it has 1 year of warranty therefore it battery has been damaged so i request you to exchange it as soon as possible hope you will take some action it is very urgent for me to make my phone work again hope you do help your customers and i have been calling you customer care since 1 week but there was no response ....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop CJ Network — Jeggin leggin clothes

 Rajesh Ghansela on Feb 9, 2017
They delivered the wrong product and the quality which was shown on tv was not same.. product quality is Very cheap.. After getting this product i even didn't open it after looking at it's quality...
The biggest thing is i called up their customer care and they clearly deny to return or exchange... how come in todays world this cheap online shopping company doesn't have return or exchange policy... THEY ARE FRAUD CHEATER.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopcj.com — Cheated me and send me a product which is not working properly and not providing invoice for the product

 Parvez Vhora on Feb 8, 2017
I had purchase one Electrolux Microwave oven from shopcj and they deliver me a product which not working at all, when I go to the Electrolux customer care they asking me for the invoice for the product but shopcj was not deliver me the invoice, so I call cuctomer care services to provide me invoice and they told me that we will deliver it on the email id in 48 hours but when i call them then they ask me again that they will reply me next 48 hours and this process had repeated for 5 times but still they did not sent me the invoice or not providing any meaningfull reply from there end.
order...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop CJ Network — Dell venue 8 7000

 swain0806 on Feb 6, 2017
I have already purchased the tablet - Dell venue 8 7000, today night via mobikwik on shop CJ app but the shop CJ staff is telling no order being placed. It proves that company CEO is fraud n be jailed. I want either the product or the money back via mobikwik soon. Other wise proper action will be taken.

Shop CJ service is very bad and they are working like thieves. Police actions shall be taken if I don't get my money or product....
Complaint comments  Read comments Complaint category Electronics & Appliances

ShopCJ — I m complaining about the order we recieve

 Chetali on Feb 6, 2017
It's reminder 1 ...it's to much disgusting behaviour of your employees... irresponsible behaviour of shopcj ...they cheat us.. they change our order...we have already raise a complain ..but there is no further action taking on...they are saying that..they can't do any thing...they don't have any solution...this is it service...shame on you..give me proper reply... otherwise I shout another mail...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Bad quality product

 Sonali M Patil on Feb 6, 2017
Hello
my order number is 20170128052722 paid amount 1147/- rs including Shipping charges due to bad quality of the product I want to return the product.
i have complaint to star cj customer care center about the product I am requesting you to return the paid amount dat is 1147. Product which I received is not at all worth. Kindly refund money.
Sonali patil...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

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