SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 40%
Submit a Complaint
1592
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
543
down
178

Mobile:
Mobile:
up
249
down
95

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
40%
Complaints
1592
Pending
1328
Resolved
392
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (211)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — Jewellery

 Bharti Dwivedi on May 25, 2017
I have ordered jewellery from Shop cj. They took 7-10 days for delivery, but the product was very poor in quality. Stones were missing. I requested to return it but their customer care guy said they can't take it but exchange it. I said ok exchange it but again I got the defective product and again asked them to take it back and return my money. Its been more than 13 day, no one has come to pick up. They lost all my trust. Very unprofessional behaviour. I wish i could have see their negative review before I ordered....
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Refund of my product

 Harsha Seth on May 21, 2017
Since i have shopped for the first time from shopcj it has been a very dull purchase since i have size issues and moreover its quality is so cheap that it could not worth 500 rupees also i have spent my 1248/- rupees which is a total waste since it is a matter of great disappointment i need my money back and keep your stuff back. My order no is 20170517036566. If shopcj would not do so it would create a serious issue for me as well since i have wasted almost 1250/- rupees of mine i will file a petition in consumer forum and it would be very painful for you as you are advertising on such a large...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — For insufficient product

 Prabhakar ganduri on May 17, 2017
I have bought the shirts in televisions shopping.
I was got the shirts. There is offer in this. Offer is that four shirts in 999. My size is 40 but i got the shirt size of 44. I replaced that shirt. After sometime i got replaced shirts. But there is only three shirts in package. I was shown that packge to dilivery boy. Then i complained in costomer care. But still they not given remaining one shirt.
Many time i have complained but they are not taking any action....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — About my refund not received since 1 month

 Sakshi nikhare on May 12, 2017
I placed an order on 29th march of worth rupees 1400 on shopcj and i received faulty and wrong sized product then i returned that product on 5th april and i asked for refund they asked for my bank details and i provided then they said they will process my refund within 3 to 5 days. Since 5th april till now i did not receive my refund. I called more than 10 times but no reply. Please help in this to get my refund asap...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Worst service ever experienced [Resolved]

 Goswamirahul94 on May 10, 2017
This is the second i m submitting against the same order. I have been following this guys from last 1 week. After complaining on this site i received a call from a guy name Hemal Joshi he promised me to mail me the docket number within 2 working days.. It has been 5 working days they have not replied to my single mail.. They have a helpline number which takes 5 mins to connect to customer care executive after which for checking my detials they keep the call on hold for another 5 mins.. And at the end the all have same reply u will be updated withing 48hrs.. Its irritating providing them details...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shop CJ — Dinner set 101 pcs

 chboy on May 8, 2017
We are order a 101 pcs dinner set. My mobile no 9855268585. We are receiving a 101 pcs dinner set from shop cj againt bill no 201703171077 dt 17.03.2017 docket no. 137216391801 and after open the delivery some pcs is broken in delivery box. We call to shop cj he asked he will take back delivery and refund our payment. But still nobody can take back of delivery. So i will request you pls take back and refund our payment asap...
Complaint comments  Read comments [2]Complaint category Appliances

Shop CJ Network — Refund of Order no. 20170306051466

 shree prakash Trivedi on May 7, 2017
My order (Laggings - pack of 10) order number 20170306051466 returned to you on around 15th to 16th march. I had informed my account details to your account officer around 6to7 times and corresponding your sms for refunding the money that received by me on 23rd march 2017, 17th april 2017, 1st may and 7th may 2017 to your account managers for ex-: mr sukhwinder, mr prabhakar, ms anita and so many more of your account officers. Several times they are asking about my account details and each one of them are promising me for refund in 5to7 days. But now around 2 months had been passed but they had...
Complaint comments  Read comments [1]Complaint category Products & Services

Shop CJ Network — Mattress protector

 Neelam Pundir on May 5, 2017
The mattress protector delivererd but found very low quality.
We immediately ie with in same day complaint and asked for return.
But now return is not acceptable to them
This is not acceptable.
They are cheating by selling low quality product.
All claims of return policy is fake.
Do not buy from them
The tele shoping company of star cj is giving false information...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — I want refund for rangilo rajasthan kurti pack of 5

 susheela_devi on May 5, 2017
My complaint no. Is 201703065996.
I bought rangilo rajasthan pack of 5 worth rs 1048 on March 17. Firstly 1 kurta was missing so i had to exchange it only to get defected kurtas. So i complained and asked for my refund. They were not ready to refund it at first. I called a lot of times amd argued with them. They agreed to take back the kurtas and refund my money. But even after one month of taking back their low quality and defected krtas they haven't refund my money yet. Every time they say don't worry money will be transferred to your account in one day. But it never happens. Its been 2...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Not received any confirmation of my order [Resolved]

 Goswamirahul94 on May 4, 2017
I had order a microwave oven on 30th april.. Till date its showing order has been placed bt no further update about delivery schedule and they didnt even confirmed my order by any means (sms or mail).. I have paid the whole payment having a trust on this site.. But it seems to be biggest mistake i have done.. I have even mailed on ur email id bt no response.. I guess u have a pathetic service..
I won't ever suggest any1 to purchase anything from your site. Worst experience of online shopping..

My Order no. - 20170430042664...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shop CJ Network — Wrong delivery

 ritadiwate on May 3, 2017
My name is Rita Diwate The courier person has delivered wrong parcel at my address and has collected 100/- rs extra I don't want the parcel n product as I have not ordered them
Tax invoice detail
Named Seems
Address HN- 12 jai hind nagar,
Near hanuman mandir upper depo
Bibwewadi pune
Maharashtra
Invoice no ADAH029305 DT3/4/17
Barcode order no 20170403042699...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Cheated with quantity order number 20170318051442 [Resolved]

 jcsheth88 on May 3, 2017
I have ordered two Blanc mattress protector on Shop CJ. Order number 20170318051442, ‎when I received the ordered it comes only one protector even though it billed for two quantities see attached and amount taken was for two protector. I complained for this very next day 30th March. I called them many times, finally I talked with Sr. manager Rajpushpa and Pooja and I came to know that I will get my product by 18th April. Their guy named Suchit told me that they have send an item through trackon couries company and give me the track ID 1320796477 which is not exist. I wasted much time calling them...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ — Refund pending from one month - poor service

 sAnkalp@11 on Apr 27, 2017
Order number: 20170322045990
Called 5 times, always get revert in 3-7 working days will get refund.
Whenever I call, I get my account details updated and validated, then always been given the refund time 3 - 7days, and till now haven't received.
Kindly help & take necessary legal action because of this harassment, and I will never recommend any one to shop from shopcj, pathetic & poor service, never trust it......
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Lady shaver

 Reshadil on Apr 25, 2017
Files as attached, all the details r given,, ladyshver is working too slow, n blue eye pencil provided with it is third class quality that claim it is smudge proof but it is not at all smudge proof,, i ve requested for return the item,, but will exchange the product,, thay said aap be dekh kar liya h product,,, but it does not exist what they claim,, i don't want plzz help us to return the item thanks
Reshma
7977445829...
Complaint comments  Read comments [1]Complaint category Other

Shop CJ Network — Order no 20170418052738 [Resolved]

 manju_rakesh1224 on Apr 21, 2017
Reference of my order please note that material supplied by you is different. 1. 1. Singal Bed sheet supplied by you instead of double bed sheet.
2. one Pillow cover supplied by you instead of two pillow cover.
3. Bed sheet colour is not matched as shown in advertisement
Sir,
This means that Starcj is not is cheating to customers.
Person came for delivery denies for Debit card payment. He demand cash only....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Amount not refund after 17 days [Resolved]

 PoOnM kHaRoL on Apr 20, 2017
I have ordered fibena po5 palak kurta collection (Cc) of size of xxl from 8619965107 with
Order no -20170326061308
On tv but when i received the delivered the size is not correct. I found the size of s this is not suitable for me and the product as not per the speciation which is shown on tv ad.2 kurta are totaly change.
I requested to your consultant to return & refund firstly decline my request. Again & again i called then ask for exchange then size was not available. & started return product pick uped from me on 3 april 2017 and got massage that will receive a massage regarding...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Non receipt of dell make laptop while i send full payment online [Resolved]

 jaspal singh jass on Apr 19, 2017
To a promotional bumper offer of dell laptop (at 60%+ discount) plus 6 free bees (shoes. leather belt, bag, bed sheet, razor&one more item), i remitted rs 9999/- online using my credit card in the month of mar.2017. but strangely i received only 4 free bees: shoes, bag, belt &bed sheet only by courier. till date i am waiting for the main product dell laptop & remaining 2 gifts....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Shop CJ — Amount was deducted, but order confirmation is not received [Resolved]

 Sanjeev Roshanlal Sharma on Apr 19, 2017
Package contents
In the box 3n jeggings

Seller details
Contact details 09599843831
Email id servicehub2010@gmail.com
Address khasra no.191, near sbi bank, nangli sakrawati, najafgarh, new delhi - 110043

Dear sir,
As per above order has been placed by sanjeev sharma, mail id sanjeev. Sharma871@gmail.com mobile no. 9219072827 on dated 17/04/2017

Delivery address/details
Ritu sharma
Akta enclave room no.-1, lane no.-1, sevelakalan, chandrabani chock. Dehradun, uttarakhand, 248171
Mobile no.-8194055055
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — I'm complaining about microwave oven [Resolved]

 Aliya Ashraf on Apr 18, 2017
I purchased microwave oven before two years ago ..n it works only one year as Warranty period mentioned ..after one year its base burned lyk it does not move n it give earth..n dere is no after sale service n xchange offer from ur side so m suggest to ppl to buyy such a expensive amount ..maine kai shop p bjeja usko k may b vo base chnage kr de jo burned hua h but dey say jhan s aaya vii ban sakta h..so i requestd to u plz solve my grievances.....
Complaint comments  Read comments Complaint category Electronics & Appliances

ShopCJ — No refund [Resolved]

 Sonni Singh on Apr 15, 2017
I had purchased a nutri glow facial kit worth 1100 plus shipping charges... The product came damaged so I returned it and asked for a refund by calling customer care. They told me that first the money will be converted to shopcj points and then I will get a call from the refund department to get my bank details. It never came. When I called they told me as money is converted in points they won't refund... After a long argument they agreed to refund took all my bank details but didn't get any refund. Again I called up same thing after long argument they agreed took details but no refund...
I...
Complaint comments  Read comments Complaint category Online Shopping

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