SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 42%
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1685
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
653
down
214

Mobile:
Mobile:
up
326
down
107

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
42%
Complaints
1685
Pending
949
Resolved
469
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — complaining for shopcj return policy

 Pankaj Kr. Jha on Oct 22, 2017
I purchased two induction cooker from shop cj on 18th Sep. Both are damaged and there is 10 day return policy.

I called him for cancel the product, but they called me excahnge and they came. I saw product was not good and call him to cancled. I called him 5-7 times. every times they reply me product can't be canclled.

They does'nt exchanged and return my money . Its over two month. Please help...
Complaint comments  Read comments Complaint category Products & Services

Shop CJ Network — reverse pickup not done from 2 months

 Ra-one Ra-one on Oct 18, 2017
My name is sweta pandey. I make an order with shopcj of femiro po4 essentials tops. At september 01, 2017. I received the delivery of the product at september 06, 2017. When i open the packet i found that there is some items are missing in the packet. Then i make a call to shopcj on 18605001860 and tell that issue. They guys will give me the assurance that the product will picked up from my home after 48 hrs. After 48 hrs. A delivery boy came to my address from the courier but he denied to picking my product because the product is incomplete. I asked him that why are you not pick this product then...
Complaint comments  Read comments Complaint category Business & Finances

ShopCJ — got call and message that I won lucky draw

 S ATCHUTHA RAMAYYA on Oct 17, 2017
I received call from number 7970749639 stating that they are calling from shop cj. They are telling complete information like my name, address, my order from shop cj and telling that i won tata safari in lucky draw. They told that they will ship my car in 2days or deposit 1260000/-in my account if i pay 5999/- as registration charges. I want to know whether is it true or fake???...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Shop CJ Network — money not returned even after 10 days

 Raj Kapil on Oct 15, 2017
I tried to book a saree on 6th october and entered all the card details and suddenly "oops something went wrong" msg appeared on my phone screen and simultaneously i received a message from the bank regarding amount deduction through shopcj. Just after that i called customer care of shopcj to tell everthing and they told me that your order is not placed and will get the money back with in 24 working hours. But i did not get my money so i called again after 48 hours and they asked me to had a talk their senior managaer smita... Then i again shared all that happening and she asked me to send an email...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — received different product instead of what I ordered

 arpitha jethva on Oct 14, 2017
My order number is 20171005035190... I had ordered a ethnic basket blue banglori traditional lehnga choli... I recieved an entirely different prodcut of lehnga choli instead of what i ordered... I made a complaint i got another delivery hand to hand exchange.. Even this time i didnt get what i odered... Now take your product back and refund my money......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — product delivery and refund issue

 nisha2301 on Oct 12, 2017
My order no is 20171002034281 order date is 2-oct-2017, amt paid 2300-/. I ordered a stainless steel bottle set from shop cj. Delivery date was within 5 working days. But they extend that date upto 8-9 woking days. After that they didn't deliver my product and after 2 days they said that product has been cancelled due to some issue. And they didn't inform me about this cancellation, when i called customer care to know about my product then they told me about cancellation of product. When i told about my money refund then they again said that we will discuss about that in 3-4 working days. What's...
Complaint comments  Read comments [2]Complaint category Online Shopping

Shop CJ Network — product refund issue

 Mars N Prasad on Oct 9, 2017
The order number is 20171002037399 when i ordered a sun flame 4 burner gas stove and joyo 16 piece dinner set and chef master 8pcs non stick cookware.. This was ordered by my mother kanya nagaraja age 70 thinking it is good quality as shown on tv.. The total order cost is 6789/- and the quality of the product received is really bad... The cookware is so bad of a quality that it is bent during the transit. The gas stove also has low metal quality and screws are missing. When called and asked the company customer care to take back the product due to quality issues and provide the refund.. The cux...
Complaint comments  Read comments Complaint category Appliances

Shop CJ Network — order no : 20171003040892

 Neela Patnala on Oct 9, 2017
I have ordered for dmr 30-1208 semi automatic top load mini washing machine (Blue) (Paid rs.3590 online), on oct 3rd. (Product to be delivered @ hyderabad, telangana)

The system has generated the order no with status as order placed. After that i haven't received any update on the status of my order.

So i called the customer care which started telling me by oct 11, 2017 the product will be delivered. When i asked them if they know to which place the delivery has to be made?? They told me 'no'.

When i rang up dmr customer care no (Given in the product...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — combo of 10 (pencil pants, leggings and jeggings)

 Sripriya123 on Oct 9, 2017
My order no is 20170930042588 i had cancelled my order on 30th september still did not receive refund. When i call customer service for the same said that they would transfer the call to the manager and disconnect. Pathetic services from shopcj i have not seem such worst services anywhere else. I had even ordered for another set on the same day with different size was informed that it would reach before 8th of oct even did not receive the parcel. By seeing your services i want to cancel the second order as well. Respond asap...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — refund not providing

 saad.sayed on Oct 7, 2017
Hi this is sayed my order no 20161018083512 my no is 7038091960 my product was pickup from ur company on 5july as per ur customer service seller not accepting the product so i request to send my product back and i got mail from pradeep gupta and on call he said product has been sent back but no courier details are provided whenever i call ur customer care they are not helping and also said that pradeep gupta had left the job as per your delivery patner they said they have send back product to shopcj on 18aug...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — carpet

 Prabhakar ganduri on Oct 5, 2017
I have bought two carpet from shop cj. I have ordered colour of brown and blue but i got the different colour which i didn't ordered. After that i have complaint in shop cj for the product. They told us that they can exchange in 10 business days. They have came tomorrow for delivery of product but still there is a mistake in colour which i have ordered. I want to my money refund in my account. Pls solve this problem....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — the quality is very bad which is totally different from what is been shown

 Sumit Unadkat on Oct 4, 2017
We ordered top 10 combo (Combo of 03 pencil pants combo 3 + 02 assorted design denim jegging + 05 leggings) and my order no is 20170930043132
The quality is very bad which is totally different from what is been shown and size is also different and one piece is received skirt instead of jeggings also all the pieces is looking like for small baby pieces please refund our money take your product back. Please plus they dont allow to check the product when its delivered such a bad service. I need my refund back at any cost...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — bed sheets bad quality

 Chanchal Manish on Oct 2, 2017
I had ordered set of 5 bedsheets from their channel i did not receive the same product all sheets are different and the quality is even worse never ever buy anything from them i will not tolerate this it was also one week late sorry to say but very poor service you people provide very shameful for such bid company good service should be your first priority...
Complaint comments  Read comments Complaint category Home & Garden

Shop CJ Network — patiala laangees returns due to quality

 singhvirajsun on Oct 2, 2017
I have already registered my complain on 7 September star shop cj for return the same products and after that every day rec'd msg from your end collect today even so many times call to customer service and told them but still not collect the above mentioned product from my house. So ridiculous service and support. I have never purchase and also Conway my family and friends never buy from you due to after sales services. Collect the above products from my house with in 3 day otherwise I have complain same to national consumers forum....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Shop CJ — mesmer 5 pcs towel set - blue, homes london double bed sheet, set 5 pcs and polar fleece blanket assorted 5 pcs

 Pradeepkamble124 on Oct 1, 2017
I have made a purchase from shop cj on 9th sept 2017, order no (Docket no) is 20170909000008, bill no 201709090411, order no. 20170908037550, the product is not same it was shown on tv, the quality of product is too inferior to even settle, now i would like to return the product and want my money back, obviously the product is unused and in same condition. I can't get in touch with the customer care, it doesn't connect. Please look in to it and return and refund. Following is the contact details if someone is interested attending my query. +91 800 76 229 29 (Pradeep kamble, pune)...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — fraud company never buy from this website

 Vaishali.vish on Sep 27, 2017
I ordered a 12 piece of handi set from this website and there was not caps for the handi and quality was so cheap i returned the article and it been a month now they have not returned my money. Giving them calls on regular basis everytime they answer and say wait for 2 days wait for 2 days... They are cheaters never order from this website quality is good paying their workers by cheating clients....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shop CJ Network — shop cj network status of my orders

 Sowmya bheemanna on Sep 25, 2017
I ordered Ethnic Basket Multicolor Digital Print Crepe Kurti (Pack of 3) on 5th sept 2017 and made payment thru my debit card. I was supposed get my parcel by 6working days but I have not received yet. I called SHOP CJ customer service dept more than 20 times but am not getting proper response. They say they have escalated and I will get my parcel by 20th of sept 2017 but I have not got my parcel not my money. Customer Reps are so disgusting they disconnect my calls saying call after one hour. They say I will get call back but till today I got 2 calls from shop cj and they said that will check....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop CJ Network — product is damaged and parts missing

 Meenu2017 on Sep 25, 2017
I borrow a product from shop cj. Order no is 20170909035765. I received the product but it's damaged and parts is missing. I lodged the complain and i did not receive any call and i got the message that complain is resolved. I want to return the product and in return want another product. Kindly resolve my problem and make the arrangement to return the products....
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — my money has not been refunded yet

 Ðìvýã Bhàrdwáj on Sep 24, 2017
I have bought a product i. E. A haandi set with a offer buy 10 get 10 free. The product was delivered on 4th of august 2017. The product was damaged, one of haandi's handle was broken. I complaint to the channe, they replaced it, but the problem was same, i complaint again n asked to refund the money they told me about the shopcj points. First i agreed but later i told them to return my money n given them my bank details also, n also whenever i used to call them for asking the status of problem the executive of your's used to put me hold or disconnect my call by saying "we r transferring ur call...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop CJ Network — complaint regarding cash back for tops [Resolved]

 Juhisuryawanshi on Sep 19, 2017
I had ordered for a set of tops and got highly defective products it's more that 50 days i am regularly taking feedback on calls. I have wasted more money than the actual cost of tops on making calls but there is no proper response from their side i haven't got my money back and the mental torture that i am getting is unbearable pls resolve the issue as soon as possible and revert back to customer. I have not recieved any apology from thier side except false commitments of resolving it pls do the needful as soon as possible...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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