SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 43%
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1715
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
672
down
223

Mobile:
Mobile:
up
336
down
111

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
43%
Complaints
1715
Pending
959
Resolved
486
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (234)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — hi way super clean mop not available at website.

 99o on Nov 21, 2017
Hi shop cj i saw superclean mop on shop cj on 18 nov 2pm but this product not available online means.and also please send me 200 gift code again on my resistered mobile no [protected].
Archana devi. Beacause earlier u had provided via message but all shows expired. I want to order many things but i cannot afford delievery fee pleaseeeeeeeeeeeeeeeee...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — no tracking number provided under order id 20171118033749

 ankit110051 on Nov 21, 2017
I Ordered one Sofa Cum Diwan Set-Maroon With Order No [protected] Dated 18.11.2017 But Their Is No Tracking Number provided By Shopcj By Which Mode they Send My pacakage In This Regards I write A Email To Their CustomerCare department & Ask Them To provide Me A tracking Number of this order along with exepected date of delevery but they shown negilanent behaviour not replying to my email yet

I NEED A TRACKING NUMBER OF MY PACAKAGE ALONG WITH EXEPECTED DATE OF DELEVERY ASAP

Shopcj shoud improve their customer exeperiences as their is no information avaiable to track...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — leggings I ordered are delivered very cheap quality

 Pujitha Sai on Nov 21, 2017
I have ordered a product fromm shopcj online website i received very cheap quality product which is not even of correct size i have claimed to return the product byt there is no proper response...very worst service please find me a solution to return the product...the service executives are not responding...they have called me twice thats it if i do a return call they wont respond...this is the issue continuing since 2 months tell me a way to sort it out......
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — not get my free gift.

 99o on Nov 18, 2017
Hi shop cj my resistered mobile no is [protected] archana devi. I ordered prestiage induction combo but i did not get my free gift kitchen uylity tools of 790. Even i had complianes on 16 may 2017 but executve told me u have to exchange hool product anf u have to pay 249 fee suddenly i canceeled the complian. After too much time i saw your exchange policy on app i knew that u gave me wrong detials. I agree that u have exchanges my induction now i am haapy but please send free gift....
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — not getting the product

 Rakhi bengani on Nov 16, 2017
I orderds my product 2 weeks ago, i was suppose to get it by 10th november 2017. But their is not a single msg. I think its the worst online shopping site. If u can't give the product on time atleast u all should inform. I hve registered a complaint by calling on cc no. When its late u only have one answer due to transportation its getting late maam. Please improve ur service!...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — refund for complaint no. 20170630041640 dated 15.07.2017

 Lata Juthuga on Nov 14, 2017
I had placed order for Urban Style kurtas but had some issue with size and asked them for exchange in size which was not available from their end that time, then they said they would keep the shopcj points updated and in future I will be able to place order for any product. Later when I placed order for Colours of Rajasthan kurtas I wrongly placed order for wrong set of kurtas which I immediately cancelled and they again said that the points will be updated for any future shopping. After 1 month I called up to place order for some of their product, to my surprise they said that the points have not...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — refund still not received!!!

 MayureshM on Nov 14, 2017
I placed an order on this site shopcj.com order number is [protected] on 19th october and it was supposed to be delivered in 2-4 working days. Delivery date changed to 31st october. I still did not receive the product by then. After a number of calls to customer service they kept saying it will come in 4 days and again wait for 4 more days. I waited for almost 20-25 days still product was not even dispatched. I decided to cancel order and my order was cancelled on 6th november and i was told refund will be received in 7 days i. E by 13th november. I still have not received refund. I want to know...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — I got a less product

 Swati V. Bhogekar on Nov 14, 2017
Hello
I am swati.
I ordered biotique facial kit with 18 gift from tv but i got total 11 product including facial kit...
What's this? Is this a service you are providing? You showed much more different and not delivering it. I am very dispointed so sort it now and contact me soon.. Either don't disappoint people.
It's my first experience with shopcj but i don't think so if u r giving service like this then i a going to continue do shopping with you....
Complaint comments  Read comments Complaint category Products & Services

Shop CJ Network — refund money didn't receive more than 7 months

 Urmila Chandra on Nov 12, 2017
I have purchase urban style pack of 5 kurtz's. I have send those kurt's since i didn't like them. However it has been 7 month's my money is not refunded. I had followed mulch times however there is no refund.

I have provided all the bank details as requested.
My follows up no is 201705250345001. My complain on emailed had been closed without refund.

Regards
Urmila chandra
M[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — reference number assigned to your query is 5985778 dt 26.10.2017

 anitaokte on Nov 11, 2017
Sir,
My application on date 28.10.2017 for received damage & defective product, amd also i have not receipt original bill copy. So kindly arrange immediately to exchange as per my placing order or refund total amount as early as possible,
On dated 30.10.2017 repely to your mail, again on dated 06.11.2017 repely to your mail, and finally 10.11.2017 sent notice his is clare case of u/s.420 act & harassment act 1997, & other act (Criminal & civil act), i discuss with lawyer, advice to filled case in consumer court in mumbai jurisdiction & notice charge/payments will be bear by opponent,...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Shop CJ Network — not giving cash refund asking for points

 Yogesh wankhede on Nov 10, 2017
Respected sir i have purchased 10 leggings combo packs on shopcj that's order num - is [protected], your parcel come but leggings size not perfect that's reason i exchange it but after exchange size are same,, and they send only 9 leggings,,, so i call your customers care for queries,, i told him i want to return your product,,, and what is process of cash refund,, they saying you not getting cash refund you getting only point's, for shop,, but i want my cash back,, so plz take action on it....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — regarding: reprocessing of refund for order no # 20170823040273 (registered landline no: 0265 2488438 - devilaben shah) - escalation

 Anant Shah1 on Nov 8, 2017
Hi,
Greeting !!!

This is regarding the request to reprocess the refund for Order no # [protected], as we have not received the same.

As per telephonic discussion with shopcj executive, the refund was attempted (NEFT Rs. 1348) on 09 Oct 2017 to the account no # [protected] (SBI, Harni Road)
However, when we checked with the bank it was found that the NEFT was returned and was not processed successfully due to some technical reasons. To support this fact, I am hereby attaching the copy of recent bank statement from the account passbook. As you can learn...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — microwave solo oven

 Patel Digisha on Nov 6, 2017
Received product quality totally diffrent from product shown on tv, i have file complaint no of times on your toll free no [protected] your executive dont provide any response on my complaint. I hsve received blank call from your side its mean your team totally wastage my time. Please take your product back snd refund my money. My no call me [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Star CJ — facial kit

 Neha Vipul Gupta on Nov 4, 2017
I ordered a facial kit from starcj online. It showed a massager wid d kit but when i got d kit it did not have any massager and the packaging was in very bad condition. Lipsticks are broken frm tip. It is completely pathetic. I dnt want to buy anything from shopcj in future. I want my money back or change d kit wid d ordered kit. My order number is [protected]...
Complaint comments  Read comments Complaint category Health & Beauty

Shop CJ Network — poor quality material supplied

 Rabin Kumar Mahapatra on Nov 3, 2017
I purchased a product from the star cj website (Order no: 201710181098.

This product was described to be of a different and much superior quality on the website, while what was delivered was a poor, sub standard product and its material was completely different from what was mentioned on the website. Despite following up repeatedly for a refund my complaint wasn't addressed, despite the fact that my claims were correct.

Please look in to the matter urgently....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — u r not providing size u show on tv

 Parveen Jasoria on Nov 3, 2017
I ordered xxl size peachy tops and on tv they use measuring tape to show us that our xxl size is accurate 44 inches, but they sent me xxl tagged 42inch tops. Worst experience, just forge sizes they provide to their customers. Just useless product to throw in dustbin and money wastage too
Order no.2017102634164
Parveen
A90 hari nagar near gandhi park clock tower new delhi 110064...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — dissatisfied order placement

 Monali Bagdai on Nov 2, 2017
Hi,
I am the regular customer of yours n have placed an order once more on 25-10-2017 of a combo of 4 jeggings, 4 pants n 2 leggings worth rs.1299 plus rs.199 shipping charges..
To inform you is that the size of the jeggings n leggings is not the required one and so cannot use it. My order no. Is [protected].
Kindly reply to this and return the order n refund the amount.
Moreover you haven't provided the free gift voucher worth rs. 750...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — karwachauth jewellery/ returning the amount

 Sudhir Korti on Nov 1, 2017
My order no. Is [protected]. I have return this product by 25th october so many jewellery were missing so i had complaint for return and refund my money. By 25th october xpressbess courier they pick the product. Now i am waiting for my refund. Still no response. Please refund my money 1148 rs. As soon as possible. Shop cj customer executives are very irresponsible they are not giving proper response. Only just telling we have mentioned your complaint still i didn't get any msg or call regarding refund the amount. After placing order they won't give response.

Sudhir k korti...
Complaint comments  Read comments Complaint category Jewelry & Watches

Shop CJ Network — money refund

 ronak lunker on Nov 1, 2017
I have purchased a combo product online in the month of august as i dint found the product good i returned them back by which they told they will refund the amount by next 7 working days but they fail to do that its november 1st i still dint get the refund when we call the customer care they tell that we are taking this a complaint we have called them more than 50 times in these 2 months please refund back my money...
Complaint comments  Read comments Complaint category Products & Services

Shop CJ Network — refund pending

 Fateh Choudhary on Oct 31, 2017
Dear sir
I returned your product with awb no. [protected] as on 9 oct 2017. But still refund of rs. 998 is pending since several mails to you on shopcj care.

Kindly refund the amount at the earliest otherwise i will go to consumer court.

Detail of account given under for refund

Name. Fatah lal jat

A/c no. [protected]
Bank - oriental bank of commerce
Branch. Chittorgarh. Rajasthan

Ifsc code - orbc0101441
Regards
Fateh choudhary
[protected]...
Complaint comments  Read comments [1]Complaint category Other

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worst product and quality of the product and equivalent your money
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no tracking number provided under order id 20171118033749
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leggings I ordered are delivered very cheap quality
1 days ago
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not get my free gift.
1 days ago
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not giving cash refund asking for points

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