SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 40%
Submit a Complaint
1608
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
558
down
185

Mobile:
Mobile:
up
268
down
96

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
40%
Complaints
1608
Pending
1345
Resolved
402
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (216)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — Quality is too bad

 sirin sanjana on Jun 23, 2017
I am a regular customer of shop cj i never excepted this kind of service from your end really disappointed. Product quality is tooo bad. I called up your customer service people they are not responding properly. I want to return my order want my money back.

Product code: 1222170112171
Register mobile number: 9591029429

Item name: huma naaz kifayati collection...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Refund not received even after giving bank details

 judekoli on Jun 23, 2017
My registered number is 9619860026

I have returned the product on 11 june and today is 23 june and still i have not recieved my payment customer care person gives faake promises day befor yesterday he said your complaints is forwarded to senior and you will recieve payment next day but the day is gone.

Now i am so fedup i would like to use bad words for your company as your company is cheating and making money from us, why dont your company start keeping charity boxes near temples people would put some money and will not ask for refund and you company will also make...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Star cj customer service.

 sangita.123 on Jun 22, 2017
Worst service i have experienced on e commerce site.
I have order blankets, bedsheets, towels, etc through shop cj on 25/05/2017 and received it on 22/06//2017 nearly a month they took for delivery. Ok there no issue in this i am ready to adjust shipping time, but order i received was faulty and the quality of the product was worst and very cheap. They have the product very beautifuly and were talking about its good quality etc. But the product which i received was very cheap and of low quality. I too call there customer care no. They told me that 'sorry we can't refund or return the product'...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Quality is very very bad

 Moniya jain on Jun 21, 2017
The product quality which is delivered is totally different from the said product as shown plus their was no other option for open on delivery and the product quality is very very cheap, i want to replace my product and i request u don't cheat ur customer. My product is huma naaz kifayti collection multicolour cotton kurta (Pack of 6) order no is 20170617035555...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Product

 Aasha Vinod Kumar on Jun 20, 2017
Order no: 20170609031334... The product is not good at all... They say its free size... But does not fit. Its a waste of money. I wish to return back. I had no good respond from customer care. You should have return policy on all products. Very unhappy... We advice my near n dear once not to buy any products from shop cj. Please take the product back... Giving such products to people who trust is very bad. Homeshop 18 is far better... They always take the product back... I want u people to take the product back otherwise will file another complaint against your channel....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Not refunding and not returning the pro

 Chithra21 on Jun 18, 2017
20127608034666 this my order no check all my calls i have informed that quality as well damage product has come listen carefully i said the same word as i mentioned above"quality issues as well as damaged product"... Bt nw they calling up nd telling me that i never using the word damage... Is that shop cj have guts to show my voice recorder to all???...
Complaint comments  Read comments Complaint category Jewelry & Watches

Shop CJ Network — Not a proper response from customer care

 Chithra21 on Jun 16, 2017
I ordered jewelry set order no: 20170608034666, invoice no:kpax0012438 nd it was delivered on 13jun product was damaged as well as quality issue so i asked for refund... They said no... From mumbai a girl called nd said no return r no exchange... Nd she mentioned n my page that she explained abt no return r no exchange for damaged product will u do this??? How honest shop cj is this... Kindly c my call records how many calls i did nd wat s the response form there.........
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Shop CJ Network — Fake commitment # bad services

 shikha1234 on Jun 15, 2017
I booked an order 20170609033079, it shown on tv that it could be returned within 48 hours of delivery, as soon as received the product i found it of very bad quality, i immediately raised a complaint, a complaint executive called and responded very rudely k, aapka product waps nhi kar skate,... Return policy to local shop wale b dete hai, ye to phr b online hai. The lady was so rude.

She disconnected the call and dropped a message k my complaint is resolved.

How can u resolve a complaint without customer confirmation.

Such a bad service, i want to...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Biotique products not received as per advertisement on tv - 2 products are missing

 Swaroopa Reddy Kandi on Jun 13, 2017
This is with regards to order no :20170610032664, date 10th june 2017.

As per the advertisement on shopcj tv i had ordered the biotique beauty kit which consists of the below listed items including the free gifts:

1. Biotique party glow facial kit
2. Biotique pearl white facial kit
3. Biotique gold radiance facial kit
4. Biotique diamond facial kit
5. Biotique botanicals bio kajal
6. Biotique botanicals bio saffron dew youthful nourishing day cream
7. Bio morning nectar flawless skin soap
8. Bio almond oil nourishing...
Complaint comments  Read comments [3]Complaint category Online Shopping

Shop CJ Network — Got wrong product

 krishnendra bhagwat on Jun 13, 2017
I have ordered something ziox company handset which was shown 4g phone but i got the spice flo 6150 mobile which is not 4g device and aslo in advertisement they stated that the device is running on marshmallow os but the spice device i got was not even android os. That is something chinese os which doesn't even have wifi and 3g in it. And they took 3200rs for that # handset. I want my money back. Shopcj are thief. I will not leave this topic here. 3200rs for a # chinese phone is too much. I want my money back....
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — On advertisement shown 4 patiala & delivered 2 leggings & 2 patiala pant cheated

 Mandesh on Jun 8, 2017
Customer :- mandesh s. Govekar
Order no :- 20170519037031
Item :- 205993 item name:- huma patiya collection po4 patiya (Sku) free size.

Wrong delivery of the product instead of four palatiala given two leggings (White and black) and only two pattiyalla paint. Complaint lodged but no response till today. Not ready to give receipt of the product for compained. Its fraud....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ — Return refund

 Jasmeet Kaur 555 on Jun 7, 2017
I had ordered parkour sport shoes (Poid 20170427045096) from shop cj in april 2017 and wrong size was delivered.

Shoes were returned and picked up by their person on around 10 may, but the refund is not yet credited to my bank account.

I had called around 10-15 times to their customer care executives and also gave my bank details to their managers 3 times. They register the complaint everytime but there is no revert.

Its so embarrassing and a great waste of time dealing with shop cj. One is so busy in his personal and professional lives that can't get...
Complaint comments  Read comments [2]Complaint category Online Shopping

Shop CJ Network — Complaining about change product

 Naveen Dhakoliya on Jun 5, 2017
My name is naveen and my order no. 1243200139330. Purchase date 2-june - 2017. The products quality which is delivered is totally different from the said products as show plus their was no other option for open on delivery and the products quality is very cheap quality and i request you don't cheat your customers like this and even the products are very least low quality so i wanna return this product...
Complaint comments  Read comments Complaint category Appliances

Shop CJ Network — Quality of the product

 Rutvishah on Jun 2, 2017
The product quality which is delivered is totally different from the said products as shown plus their was no others option for open on delivery and the product quality is very very of cheap quality and I request u dont cheat ur customers like this and even the products are of very least low quality so I wanna return this product and please a advice for an improvement for ur product...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop CJ Network — Karbonn mobile

 Md. Firoz Khan on Jun 2, 2017
I have purchase karbonn quattro l50hd from your site on 17/10/2016 with bill no. 201610171263/order no. :- 20161017084950, this mobile is still underwarranty. Now this mobile is not working properly, karbonn service centre is refused to repair it and telling me that you have purchase it from online so will not have service benefit here.

Your karbonn mobile service centre in udaipur
2nd floor, sarang marg, opp jmb surajpole, udaipur. Rajasthan

An earlier action will be appreiciate...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Delivery of defective mobile and no service given for six months

 dcb5153 on May 26, 2017
D effective Battery and poor performance of new mobile Quatro L51 HD purchased on 5.10.2016 on line.complaint loadged on 19/10/16 at 4:26 PM regarding replacement of set/battery inspite of several reminders /comlaints to service center and customer care CJ shop& Karbonn co.

Complaint loaged to Cjshop & Karbon co.eafter receiving the set within week no response only set send for repair thru authorized service center but set set could not function at all after repair due to deflective battery, now battery can be blast any time as its thickness become over size .
CJ shop selling...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Jewellery

 Bharti Dwivedi on May 25, 2017
I have ordered jewellery from Shop cj. They took 7-10 days for delivery, but the product was very poor in quality. Stones were missing. I requested to return it but their customer care guy said they can't take it but exchange it. I said ok exchange it but again I got the defective product and again asked them to take it back and return my money. Its been more than 13 day, no one has come to pick up. They lost all my trust. Very unprofessional behaviour. I wish i could have see their negative review before I ordered....
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Refund of my product

 Harsha Seth on May 21, 2017
Since i have shopped for the first time from shopcj it has been a very dull purchase since i have size issues and moreover its quality is so cheap that it could not worth 500 rupees also i have spent my 1248/- rupees which is a total waste since it is a matter of great disappointment i need my money back and keep your stuff back. My order no is 20170517036566. If shopcj would not do so it would create a serious issue for me as well since i have wasted almost 1250/- rupees of mine i will file a petition in consumer forum and it would be very painful for you as you are advertising on such a large...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — For insufficient product [Resolved]

 Prabhakar ganduri on May 17, 2017
I have bought the shirts in televisions shopping.
I was got the shirts. There is offer in this. Offer is that four shirts in 999. My size is 40 but i got the shirt size of 44. I replaced that shirt. After sometime i got replaced shirts. But there is only three shirts in package. I was shown that packge to dilivery boy. Then i complained in costomer care. But still they not given remaining one shirt.
Many time i have complained but they are not taking any action....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — About my refund not received since 1 month [Resolved]

 Sakshi nikhare on May 12, 2017
I placed an order on 29th march of worth rupees 1400 on shopcj and i received faulty and wrong sized product then i returned that product on 5th april and i asked for refund they asked for my bank details and i provided then they said they will process my refund within 3 to 5 days. Since 5th april till now i did not receive my refund. I called more than 10 times but no reply. Please help in this to get my refund asap...
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

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