SHOP CJ Network Customer Care
SHOP CJ Network Pvt. Ltd.
Customer satisfaction rating: 37%
Submit a Complaint
1561
COMPLAINTS

SHOP CJ Network Customer Care

SHOP CJ Network Pvt. Ltd.

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Address
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
481
down
166

Mobile:
Mobile:
up
227
down
89

Description
Formerly known as STAR CJ Network India Private Limited​.​

Customer satisfaction rating
37%
Complaints
1561
Pending
1296
Resolved
336
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

SHOP CJ Network related photos (206)

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SHOP CJ Network Customer Care related pictures (206)

SHOP CJ Network Complaints & Reviews

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Shop CJ Network — Return policy

 Simranbrar on Mar 27, 2017
Products & Services
Shop CJ Network — Unsatisfied of product service
I hereby bring it to your notice that, we have unsatisfied about quality of the product
CoutureCat PO6 Bottoms Combo
when i called to the customer car(18605001860) one lady attended..and she was deffending...she was not allowing me to speak...immediately i asked her to connect me to the manager...then she so arrogantly responded that "no one is available to attend your call" and disconnected the call in nasty manner.after many calls they given me complaint number and send me the msg .
Dear...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Damaged product delivered

 problem1 on Mar 26, 2017
Hi Team,
I had ordered product from star cj against order no-20170212046079 on 17 feb 2017 but still the correct ordered had not been delivered . Again i i had called customer for the Same to resolve the problem but customer care executive Archana start arguing & not ready to listen anything . So now I want my amont refund back. I have never seen this kind of worst services now i do not order anything in future. Please look into this matter unless I will go for cunsumer court.
Thanks
Sarita - 9717930062...
Complaint comments  Read comments Complaint category Products & Services

Shop CJ Network — Unsatisfied of product and service

 nagarajulic on Mar 25, 2017
I hereby bring it to your notice that, we have unsatisfied about quality of the product( 10+10 stainless serving bowls)
when i called to the customer car(18605001860) one lady attended..and she was deffending...she was not allowing me to speak...immediately i asked her to connect me to the manager...then she so arrogantly responded that "no one is available to attend your call" and disconnected the call in nasty manner...you belive mouth advocacy is very powerful to affect your business.
awaiting for the reply
Nagaraj...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Purchased Intex Mobile from Shop CJ but sent marble

 prem1977 on Mar 24, 2017
Hi,

I had purchased Intex mobile form ShopCJ vide order No: 20170222038539 but instead of sending Mobile they sent me broken car holder first time and when I complained about that they sent me marble(This time I opened box in front of delivery person). When I again raised complaint and asked for refund of money they mentioned that they will do thorough investigation then only they can give me refund. ShopCJ people called me multiple times for investigation and I also assisted them wherever required. I waited for 1 complete month for refund thinking they will refund my money. Today...
Complaint comments  Read comments Complaint category Mobile Handsets

Shop CJ Network — Fraud call from shopcj

 Asim Tahir on Mar 24, 2017
I have been called from no. 7091989620 of shopcj representative telling that i have won 2.5 lakhs worth of car and asked to transfer 8500 rs in acc no 34932969440 with the name of raushan Raj pls inform me about it.s validity my phone no is 9012249455 my pls tell me about it otherwise i will file police complaint and
Inform the it department
Do inform me
By email
Or by call
It will be your huge support
Against fradulent calls
Thank you...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Shop CJ Network — Delivered wrong product

 hk031985@gmail.com on Mar 21, 2017
I had booked for Rangilo Rajasthan Kasturi Kurta Collection(pack of 5) but femiro PO5 Ensemble Combo( 4 top ) has been delivered. So kindly collect back the wrongly delivered product and deliver the product what has to be delivered...
Contact no 9036996223
The quality of the fabric delivered is of poor quality and is not intended for regular use
If u can please cancel the order and pay back the money what i have paid it will be a great help from you
Please dont lure people to buy such poor quality products by displaying it attractively...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Poor product

 Prajakta deshpande on Mar 20, 2017
Hello,
My order no:-20170312043624
I ordered Rangilo Rajashthan bed-sheets from SHOPCJ set of ten, on 12-mar-2017, As that day was festival day so there are three blankets are free on that day along with this set of 10 bed-sheets, i received on 1 blanket, and there are lot of miss prints on bed-sheets, i want to return these bed-sheets, help me for the same .
No response...
Complaint comments  Read comments Complaint category Other

Shop CJ Network — Defective smarts x2

 Ikbabu9 on Mar 19, 2017
During the month of November 2016 I purchased one Smarts X2 through your company. Ever since I purchased, it's key board is not at all working. Further it's voice mechanisms are not working. With an idea of returning it, I enquired with some courtier companys and none was interested to accept for courting the same tablet. Please advise me as regards what I should do.

Kanakababu...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shop CJ Network — My body massage is not working

 Glory Singh on Mar 19, 2017
Sir on 18 march 2017 i received a kit of beauty product which i booked to purchase. All products are ok. But main product beauty care massager is not working. I opened it after one hour of receiving. It is only vibrating but not rounding. I was very happy when i order it. But i am sad now because. I order all beauty product only for this beauty care massager but it's default. Please change it fast.

Beauty massager is default item change it soon.

Garima
E 1419 jahangir puri delhi 33
Mob 8802385408
Order number - 20170316044576
Bill no...
Complaint comments  Read comments Complaint category Other

Shop CJ Network — Magic mop spare part

 Rajal30 on Mar 18, 2017
Hi, I had purchased a magic mop from star cj in 2014. I am happy with its working. However the nut which joins the handle to the mop head has cracked leaving the mop unusable inspite of the other parts being in a very good condition. Kindly let me know of nearest place from where I can buy it as soon as possible.I have attached the picture of the broken part.
Thank you....
Complaint comments  Read comments Complaint category Home & Garden

Shop CJ Network — No confirmation from your company for amount Rs.1148 deducted from my sbi bank account as I did transaction

 manish2411 on Mar 15, 2017
On 23rd February I did transaction for buy vlcc all in one facial kit ..Amount Rs.1148 already deducted from my sbi account but not any confirmation from your company I get till yet. So please kindly check it out and refund my money or deliver goods. I have lodged complain in sbi too ..its resolution also came.its resolution is get confirmation from merchant. Transaction id is IGAAVQAJG5....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop CJ Network — Regarding non refund of half amount

 robe on Mar 13, 2017
Sir/Madam,
As per my concern regarding refund against order no- 20160906068822, I have received the amount of Rs. 1098 instead of Rs.1898 on 23/02/2017 into my account no-35765802824 State Bank Of India, Allahabad High Court Branch..I have made several complaints regarding the same but all in vain.Kindly refund my rest of the amount as soon as you can.
Thank you,
Mudit Agnihotri, Advocate High Court, Allahabad....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Misstyle shaver

 Amangarry on Mar 13, 2017
Recently ordered misstyle shaver from shop cj. Product is not working & not effective as shown on tv. When called cust care for return, faced harrasment & they r unwilling to register my complaint. Plz help me in this case otherwise have to seek legal advise. Order no 20170305050264 delivered on 10 march 2017. Invoice no asos088708.
Amandeep
8054988439...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Shop CJ Network — Unable to get gift item against VLCC products

 Haider ali baig on Mar 11, 2017
I am Mirza Haider Ali & mobile number is 9311795029. I had booked a VLCC product to ShopCj & some products are missed in packets/order & for the same I had logged a complaint. after 3 to 4 days his executive come & change the product with new packed product & at that time he said please return your old all things related to last delivery. so we have handover all the things to your executive.

When we open the exchanged product we saw massager(gift Item) is missing in the exchanged packet & immediately we called his executive that massager is missing in this packet so please return...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shop CJ Network — Unable to get gift item exchanged product

 Mirza Haider on Mar 11, 2017
I am Mirza Haider Ali & mobile number is 9311795029. I had booked a VLCC product to ShopCj & some products are missed in packets/order & for the same I had logged a complaint. after 3 to 4 days his executive come & change the product with new packed product & at that time he said please return your old all things related to last delivery. so we have handover all the things to your executive.

When we open the exchanged product we saw massager(gift Item) is missing in the exchanged packet & immediately we called his executive that massager is missing in this packet so please return...
Complaint comments  Read comments Complaint category Online Shopping

Shop CJ Network — Wrong products Delivered and too much delay in refund. [Resolved]

 Ishtpreet Singh on Mar 11, 2017
I purchased a product from shop cj online website and the product was delivered to me on 1 jan 2017 as per my required the product doesn't seems fit .So i placed returning request on 6 jan 2017 .After that for a month there was no pickup done for a month that's their standard of Service.Then in Feb First week they picked up the product from me. After that there was no receipt of return provided. They said i will receive a call regarding Refund account info. Whole Month of feb I didn't Got any call From Them. I made a Call to them they Told me that as i told them they had transfer the points in my...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shop CJ Network — Not receiving complaint no as well as payment against faulty item back

 chem.dave@gmail.com on Mar 6, 2017
Dear sir,
I had purchased valnetine jewelry collocation by glowira from shop cj under invoice no chm0129482 and order id 20170209040855 but the item is not delivered on or before valentine then also we had accepted the item cash on delivery while courier boy come to delivery we had asked to open the courier and after checking we will pay so courier boy didn't allow to open before payment so we told him we will pay and then wait in front of you we will check the product so he is not ready to stay and after receiving payment he left when we open the box we seen that the damage item is in the...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Shop CJ Network — Refund against ------------Jeggings / order id - 20170219044884

 bhavin thakkar on Mar 2, 2017
Dear Sir / Madam,
I have procured jeggings through SHOP CJ but some how it was not suit in fitting so I have returned to delivery boy with bill. further i have complaint in toll free no for Refund and received confirmation msg on dated 28.02.2017. but till date i don't have received refund amount.

please do needful at your end asap.

Thanking You
Jolly Thakkar...
Complaint comments  Read comments Complaint category Other

Shop CJ Network — Miss style

 Sana_sh on Feb 28, 2017
I ordered miss style shaver last month when I got the order when I open to check ur product was not working I called ur customer care team and get it replaced however when I got the replacement charger was not working when again I called up ur customer service they told me they cannot do anything as I need to speak to the manufacturer... I told him y should I call them as I have purchased the item from shop cj...he mention I will get a call back in 48 hours when I told him I want to speak to some one now he mention no one is here and disconnected the call on me... Is this u called a customer service...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Shop CJ Network — Cancellation of my order

 mahalakshmiambika on Feb 27, 2017
I have ordered VLCC shape up kit with massager which costs around 1199/- plus shipping chrgs 169/-, but as I got the sms that I have to pay 1148/ for VLCC facial kit which I didn't ordered at all. Consider my complaint on highly and change the order with VLCC shape up kit with massager or totally cancel it.
Order no. 20170226044465

Ambika Sangu...
Complaint comments  Read comments Complaint category Weight Loss Products

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