[Resolved]  Cleartrip — Fraudulent Policies

Fraudulent Buy one get one free policy

On the guise of an anniversary offer cleartrip has been offering one ticket free (base fare only) on any ticket purchased in july 2010. Not only are there numerous conditions that need to be fulfilled to get the "free ticket" it in effect works out to only a Rs. 500 odd discount per ticket.

BUT THE PROBLEM IS WITH THE CANCELLATION POLICY.

The term FAQs now mention that any cancellation would mean full forfeiture of ticket amount INCLUDING TAXES (even though this is not mentioned explicitly). Isn't this illegal? They clearly aren't paying taxes to the govt on a cancelled ticket so why should they take it from the customer? In effect, to make a saving of Rs. 500 you end up losing on average Rs 3000 just in case you have to make a cancellation.

Moreover, at the time of cancellation through the website I was informed that I would be refunded an amount of Rs 1900 odd, which was in line with Cleartrip's regular cancellation policy. However when 2 weeks had passed and I went to check on the refund status --- the status read: REFUNDED ... Rs. 0.

While I will definitely be taking more serious action on this, this note is to caution other unsuspecting customers and to generally draw attention to Cleartrip's policies. In the past I have been an ardent supporter of Cleartrip for its exceptional service and speed of ticketing through the website. But off late things seem to be going horribly wrong and I can't help but wonder if there has been a management change.

DO NOT GO FOR THE BUY ONE GET ONE FREE OFFER --- it has too many hidden caveats