Cleartrip — No Refund of Cancelled tickets [protected],[protected],[protected],[protected],[protected],[protected]

Dear Sir,

This mail is regarding my complaint for very bad service and false committments from your executives and Supervisor (Mr. Sunil). I was continuously in contact with Mr. Sunil and other executives for my refund amount but till date I didnt get any response from your side. Everything I was told that Our Senior will call you and update you for the same. But I didnt get any response from last 11 days

Bad Service and Response

Whenever I call your customer support, I was informed that a call back will arranged with 2-3 hrs. But For you information, I didnt get a single call from your side from last 14 days. It shows that you simply dont care about your clients concern/problem.

Even one day, I was put on hold for 1 hr and then my call is disconnected. This is how I was treated with your executives

1st False Committment

At the time of cancellation, I was informed that I will get a refund amount of around Rs. 4100( I and my Friend Gaurav, confirmed it thrice). But When I get the invoice on 18th Jun from your end, it mention over there that I will get only Rs.2080 (almost half). So I called the customer care on 19th june and Register my complaint. I was told that I will get the update in next 48 hrs.

2nd False Committment

On 21th June, Mr. Sunil (Supervisor) told me that give me 48hrs , I personally look into the matter and we revert you soon. But I didnt get any revert from his side in next 48 hrs. And When I call on Friday (24th June), I was shocked after listening that there is no issues left on my trip id, all are sort out and we have refunded the amount to you already, For your information, I didnt get any refund till date not a single Rupee. So I told the Executive to transfer my call to Mr. Sunil.

3rd False Committment

Mr Sunil informed me that sorry for inconvience,but we are in contact with Airline. Once we get the revert from them, he update my too. And asked for 3 more days i.e till Tuesday. But history repeats, No Response / call back.

People Involved in this Case,

**** Mr. Sunil (Supervisor).... A person who dont know the meaning of words...Service, Response, Revert and Committment. Always ask for 48 hrs time.

Others
Suchit, Darshan or dilshan, Sameer, Mohd, and lot more (Sory I dont remember others name).

I need to ask , When I will get my Refund back. And For your information, I booked the tickets of around Rs, 78000/- which is not a less amount.

My Cleartrip Id's

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kindly revert me on urgent basis. Since Its already 14 days gone.

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SANDEEP GOEL