[Resolved]  Cleartrip.com — Hotel booked through cleartrip turned out to be fraud

Address:

Thiruvananthapuram, Kerala

I have booked a hotel called Ocean park beach resort, Kovalam this is the link for the website http://www.theoceanparkresort.com/facilities.html. Cleartrip.com has endorssed the beach resort with all the facilities mentioned on the website. However the story is completely different, it was our honeymoon trip when me and my husband landed in the hotel we were shocked to see it, but we still holded our breath thinking that may be the room would be better. But to our horror, the room was also horrible, they say it has wifi, it doesnot have, they say it has a mini bar it doesnot have, the tv doesnt work, there is no multicuisnie restaurant, they get the food even the tea u want from some other hotel nearby. I have so much to say that this place becomes less. Please JGJ help me to reimburse my 2 night fare as I checked out in 1 night, although I booked myself for 3 nights. Also, I want compensation from cleartrip.com & the hotel for spoiling our honeymoon trip. Luckily we got a room in a different hotel otherwise we would be in a great fix. And the hotel is not a resort it is a LODGE HOTEL, CLEARTRIP HAS TO GIVE A EXPLANATION FOR ENDORSING THIS AS A RESORT HOTEL, HAS ANYONE FROM CLEARTRIP VISITED THE HOTEL TO EVEN KNOW WHAT FACILITIES THEY ARE OFFERING BEFORE FOOLING THE CUSTOMERS.