| Address: Mumbai City, Maharashtra |
I booked a ticket from Delhi to Mumbai with spice jet through Cleartrip.com using free coupon worth Rs.495/- issued by cleartrip, for travel on 29th August. However I decided to travel with my wife on 19th September, and therefore not finding an option to reschedule, I immediately cancelled the ticket and re-booked for 19th Sept 2010. I append text of the chain of emails exchanged with claertrip below, which is self explanatory.
RE: [CASE:1183097] Re: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flightThursday, August 12, 2010 8:29 AM
From: "Cleartrip Customer Care" <[protected]@cleartrip.com>Add sender to Contacts
To: ""S.K Das"" <[protected]@yahoo.com>Dear Mr. Das,
Thank you for writing to us regarding refund for Trip Id: [protected].
We apologize for the delay in replying this e-mail and the inconvenience caused to you.
We understand your concern and once again, we wish to inform you that as per the offer the free ticket is completely non-refundable. You will not get any money back if you cancel your free ticket. However, if you cancel your original ticket you will get a refund as per the airline & Cleartrip cancellation policies.
For complete information on this offer we request you to kindly check the url: http://www.cleartrip.com/offers/bogof201006/index.html
For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.
Thank you for choosing Cleartrip.
Regards,
Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
[protected][protected][protected][protected]
On 08/11/2010, 00:09, "S.K Das" ([protected]@yahoo.com) wrote:
To,
Customer Service
Attention Mr.Sarfaraz
Your reply is not only rediculous, but shocking because of the following reasons:
1.For a discount of Rs.495 which you call "a free ticket" while I pay Rs 2840 is erdiculous.
2.For a small amount of discount amounting to Rs.495, making me forego Rs.2840 does not make sense coming from a service organisation(not a Statutory Organisation) like yours.
3.You will notice that immediately after cancellation, I rebooked the same ticket again for departure on 19th September by the same flight vide Trip ID [protected]. I did so to travel with my wife, by cancelling the earlier ticket because there was no provision in your website for rescheduling a ticket.
4.If you consider the above, you will agree that this is a mere reschedulement rather than cancellation and I am sure you will see my point. Instead of charging me the same discounted fare, since the fare on both the dates are same, you have not applied the discount and made me pay the full fare.
5.You will notice that I was not booking through Cleartrip for almost 2 years because of some such inconvenience, which I do not remember now. During this period I have been booking all my tickets through others.This has happened again. An amount of Rs.2840 is not a very big amount (to which you appear to be latching on so desperately), but your unfair dealing puts me off.
In case you donot play fair by refunding the amount, please note that I will never use your services again.
Thanking you,
Yours truly,
Suryakanta Das
--- On Mon, 8/9/10, Cleartrip Customer Care wrote:
From: Cleartrip Customer Care
Subject: RE: [CASE:1183097] Re: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flight
To: ""S.K Das""
Date: Monday, August 9, 2010, 10:12 AM
Dear Mr. Das,
Thank you for writing to us regarding refund for Trip Id: [protected].
We apologize for the delay in replying this e-mail and the inconvenience caused to you.
We wish to inform you that the booking you made for the above mentioned Trip Id: [protected] is booked using free coupon code.
As per the offer the free ticket is completely non-refundable. You will not get any money back if you cancel your free ticket. However, if you cancel your original ticket you will get a refund as per the airline & Cleartrip cancellation policies.
Hence, Rs.0 as refund is processed for Trip Id: [protected].
For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.
Thank you for choosing Cleartrip.
Regards,
Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
[protected][protected][protected][protected]
On 08/08/2010, 20:27, "S.K Das" ([protected]@yahoo.com) wrote:
Please refer to the under referred mail from cleartrip. Though I was to receive a mail from you within 2 days advising me the eaxact amount of refund, I have not received any such mail. Moreover no refund appears in my credit card account. Please advise me immediately. Should I use clear trip in future?
Suryakanta Das
--- On Fri, 7/30/10, [protected]@cleartrip.com wrote:
From: [protected]@cleartrip.com
Subject: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flight
To: [protected]@yahoo.com
Date: Friday, July 30, 2010, 5:04 PM
Ticket cancelled
Hi Suryakanta,
This is to confirm that the following passengers have been cancelled from your New Delhi - Mumbai one-way trip (Trip ID [protected]).
Passenger & Flight
Suryakanta Das | PNR: G3WBDE
SpiceJet SG - 109 | New Delhi to Mumbai | 29 August, 10
Refund process
1.Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days .
2.Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.
In case your flight was cancelled or you missed your flight, your refund may take longer. Read more.
For any clarifications, just reply to this email.
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I request that that matter may please be looked into.
Thanking you,
Yours truly,
Suryakanta Das
([protected]@yahoo.com)
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1. When Rule says all tickets are refundable as Per DGCA how a Travel agent will Hold My money which he charged me for Airport Tax + Fuel surcharge +Passenger service fee + Ticket booking fee.
So company Should Return at least Airport Tax + Fuel surcharge +Passenger service fee .
2. This clear violation of rule where booked ticket mean you have to travel.
3. This is not service it is punishmnet .
4. Customer is loosing RS 2500 at least per ticket .