[Resolved]  Cleartrip — Mislead from Cleartrip Booking and Customer Service Desk

Address:

West Bengal

This is in regard to report a mislead from Cleartrip Booking and Customer Service Desk.
Shailendra Maurya from booking told me that I will get Rs. 1760 as discount and that has been confirmed by Zubin Joseph of Service desk.
But Izaz Sheikh told that the discount is on base fare and I would get Rs. 1600 discount which has been processed by Mungesh Yadav.
Now the 10% tax is on base fare, so even after getting the discount as 1600 the base fare is 2400 and the tax should be 240 but again they are calculating the tax on 4000.
From day 1 there is issue with the booking (Trip ID [protected]) and you can understand what I am going to face with the booking.
Can you please clarify why 4 people came up with two kind of information.
As per Shailendra and Zubin I should have paid 2640 but to make the booking I had paid 2800.
With the same statement I have sent out an email to [protected]@cleartrip.com, [protected]@cleartrip.com but as always there is no reply from their side.
Shailendra was supposed to call me by Sunday (02 Oct 2011) but I have not received any call yet.
Instead of the standard template that the issue has been forwarded to concerned team please be very specific why these scenarios are repeated every time and can I have my Rs. 160 back?
I raised the same in cleartrip's forum (complaint section) but they do not bother to reply for the same.