— stupid policy of the website

2 Reviews
Delhi, India
i had make a booking in 30th november for a hotel (hotel wooldland deluxe,new delhi)at delhi trip id is [protected] through while checking in the hotel the person in the counter says me that i'll not be allowed to check in coz i was with my female friend. they said me its a government policy. whole night i wasted searching hotel. now when i called cleartrip customer care the person says me that its COMMON government policy that for couple customer will have to produce MARRIAGE Certificate. i am just asking you when this is a rule then why cleartrip havent mentioned this in their voucher, when you write that photo id proof is needed, address proof is needed then why you dint mention that marriage certificate is needed in case of couple. who will tell me this policy. does it come in my dream or it is sticked out in markets or i need to do a course for that to know all the rules and policy.
why cleartrip is giving me a stupid excuse. i dont know how you people do this to customer. arent you concerned about your reputation. i'll advertise this in all the consumer forum not to avail this website for booking as they want customer to know the policy of their own
Complaint comments  1 Comment     Updated: Share0Tweet0


I agree with you, its their responsibility to keep u updated with such wired policy

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    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011 - stupid policy of the website