Cleartrip.com — unnecessary charges on cancellation

 
2 Reviews
Nerul, Thane District, Maharashtra, India
 anand_nada
The Great Indian Flight Story – How can service tax be different when the ticket is sold at around the same price ?



Iam a normal Indian who does transactions on websites and feels happy that I have saved time. I was shocked to see what is happening in the Indian Airline Industry. For the uninitiated the industry has airlines who sell tickets through their website, offices, airline counters and agents – online and offline.



Iam restricting my observation to the airline Websites – Indigo and Kingfisher and Agent Websites – Cleartrip and MakeMyTrip.



I give below what I See are price break up for a flight for June15,2011.



Comments :

There are no standard headings under which an airline and an agent can classify charges. Look at how IRCTC has ensured transparency of charges and price, why can’t the airline industry do the same.

The prices to the final consumer has to be the same on the airline website and on the agent website. What is the value add that these intermediaries are bringing to the table.

Incase you want to book a flight ticket, head to the airline website. Gone are the days when the ticket prices on agent websites were lower than the airline website.

Added to this the zero value addition from the intermediaries – do they offer you anything that airline websites don’t, do they have the muscle to take up the case of a traveler(wrong booking/change sector/preferred seats/discounts)

Incase you still go to an intermediary and for whatever reason you want to reschedule/cancel the ticket, you also end up paying more. With no value addition the agent earns money on the cancellation too. Why can’t you follow the IRCTC model. Why should a traveler pay cancellation fee to airline and to the agent.



Flight
Airline Website
Cleartrip Website
MakeMyTrip Website
Remarks

Indigo Flight 6E421 BOM-BLR

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Base Fare&Airfuel Charge : Rs.2151

Passenger Service Fee : Rs.229

Transaction Charge : Rs.50

Service Tax : Rs.155

Total price : Rs.2585
Base Fare: Rs.1

Fuel surcharge Rs.2150

Psgr. Svc. Fee : Rs.229

Service Tax : Rs.7

Service Fee: Rs.70

Discount (-50)

Airline-misc : Rs.205

Total Rs.2612
Flight Base Fare : Rs.1

Flight Taxes & Fees : Rs.2724

Total : Rs.2725


Shouldn’t the service tax on the agent website be more than the company’s own website.



If between the agent and the airline the service tax paid is same, then prices should be same and the cancellation charges should be same.



When no standard components exist as an industry, cancellation and other charges are also not standard.

Kingfisher Airline

IT-101 BOM-BLR

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Fare+Fuel Charges+Congestion Charge : Rs.2800

Pasenger Service Fee : Rs.229

Service Tax : Rs.155

Total Price : Rs.3184
Base Fare : Rs.700

Fuel Surcharge : Rs.2100

Congestion Fee : Rs.200

Psgr Svc. Fee : Rs.384

Service Tax : Rs.4

Total : Rs.3388
Flight Base Fare : Rs.700

Flight Taxes and Fees : Rs.2488

Total : Rs.3188




Screenshots attached : As I feel I will be asked for proof.



Anand
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Cleartrip/Indian Airlines — Poor Services of Cleartrip/Indian Airlines

Hi,

This is with respect to the air ticket from Chennai to Gwalior date - 10th feb 2011. I was supposed to travel in this flight and started the journey from Chennai to New Delhi. At the Delhi airport, the airline staff told me that the flight has been canceled and nothing can be done from their side.

I need some clarifications on the points below:

1. Why didn't cleartrip/airlines have the courtesy of informing the passenger by calling, sms or email that the flight is canceled.
2. If the flight was canceled couple of days back, then why my account is not credited with the amount.

Adding to the misery, at the Delhi airport I bought another ticket from Kingfisher airlines for rs 14000. I was continuously trying the cleartrip customer care number & it was going to the IVR menu which says "We are experiencing a high number of calls, so please call us later". Then all of a sudden, from no where, I got a call from a cleartrip executive (Lawrence - hope its the real name). Lawrence asks me to get an endorsement from Air India in order to get the refund.

What I want to know is, does the Delhi airport belongs to cleartrip??? How I am supposed to go back after clearing the security check?????? Are the cleartrip customer executives not trained well enough???????

What I don't understand is that, its my money I am using to book the tickets. And in order to get the refund, I am supposed to beg in front of these people again and again. Which I feel is completely unacceptable.

Now, I need the complete refund amount of the below ticket for which its been told to me by another cleartrip executive Jennifer that the refund process will take around 20-25 working days out of which 20 days are already over now & I didn't receive the single penny from them:

Delhi - Gwalior - Air India

Just for the information that I am a customer with cleartrip for around 4 years now and its really irritating getting into situations like this one.

Stuti
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    Cleartrip.com - unnecessary charges on cancellation