[Resolved]  Clinical Research Education and Management Academy — Refusal to refund

Dear Sir

Address of the complainant
Chetan Joshi
A11 Nav Surya Prabha
Murar Road Mulund (WEST) Mumbai 80

Address of the respondent:
Clinical Research Education and Management Academy (CREMA)
Silver Astra Building
Wing A, 3rd & 4th Floor,
J.B.Nagar, Andheri(East)
Mumbai 400 059.
Tel:[protected]/2011
Mob :+91 [protected]/62/63/64

During December 2008, CREMA ran a newspaper adveritsemt about one year part-time
courses in Clinical research. I have the copy of the advertisement with me. The course
were advertised to run once a week at 2PM every saturdays for the whole year.

Timings of 2pm sounded suitable so I paid Rs. 15, 000 by cheque as part of the fees
and Rs. 500 for the application which I believe was non-refundable.

The inaugural day of the course was on 6th December 2008 at 2pm. During the conclusion of the inaugural speeches, CREMA management abruptly annouced that course will now run from
10am to 4pm to suit few students who were attending from Pune.

Many students including me protested but they were all ruthlessly turned down by CREMA
management. CREMA management offered to call the employers of the students who protested.

I am currently not working and my current qualifications are in computers and I was being offered
a job that required me to work on saturday mornings. I could not realistically tell the prospective
employer of the time adjustment since saturday was important for its business and moreover course
in CREMA was not exactly in his field.

I had protested against the time change because but my concerns were brushed aside. As a
consolation, I was told that matter will be resolved after the management will reconvene to decide
on the conflict. Two more weeks passed by. I attended lectures on 13th but stopped attending after 20th.

When I realised that CREMA management was just playing politics of divide and rule, I decided
to discontinue the course. They had no genuine intention of keeping with the advertised offer,
I asked them to refund the money.

CREMA was piting needs of one student against the other and trying to use majority as a deciding factor. It was tough decision for me.

On 20th December, I told of my decision to Dr. Chitra and Dr. Deven parmar from CREMA and they both
agreed to issue the refund since technically they were no longer offering the exact educational product they had advertised. I had failed to persuade them to run classes on the advertised times.

I met to Dr. Chitra on 3rd January 2009 and she asked me to talk to her associate Dr. Sunita for the cheque who was not present on the day.

Next whole week passed by in my efforts to trace down Dr. Sunita who never returned any of my calls.

On Friday 9th January 2009, she told me that fees are not refundable.

I asked around and was advised to approach the consumer forum for the refund and damages.

I wish to obtain refund of 15, 500.