[Resolved]  Competition Success Review — Issue not received, No proper response from customer case

Address:

Bangalore, Karnataka

Myself Ravishankar V from Bangalore. I have subscribed for Competition success review (English) + General Knowledge today (English) Combo offer for 1 year through http://competitionreview.com/ website and paid them Rs.735 towards this on Date :[protected]:37:17. My Merchant reference number which was mentioned in the transaction is [protected]/13027. I did not receive the issue in the month of January 2013, After 4 long days of try finally i got service people of CSR on 31/Jan/2013 through phone. When asked why i did not receive the issue they stated silly reason like my pincode was not updated in their record, Though i have provided my contact number there was no call from them to confirm my pincode earlier. Ok i accept there may be some technical problem so my pincode was not updated, later they said my details are updated and i will get my issues starting Febrauary 2013. I did not receive it till 05/Feb/2013, when i called them again they stated that they have dispatched it on 04/Feb/2013 so asked me to wait for 5 more days. Today its 9th day i am yet to receive my issue and when i called them again today they state that the issue was dispatched on 05/Feb/2013 through normal post and it will take 10-15 days to reach me and when i asked why did they provide me a false information the person had no answer and i am not sure whether this is going to continue for the rest one year.They are not even sending the issue through a courier. We the customers pay Money only to get the issue soon and not to miss a single issue, when the issue is available in market by 3rd of every month why should consumers wait till 15th of every month to receive the same. I lost hope in the CSR Subscription, i am not interested in continuing this subscription. Please refund my money back, else i will move to the consumer court and take legal proceedings against your company