[Resolved]  Country Club India Ltd. — Request support for membership refund

Address:

Maharashtra

We took a country club membership on 2nd may 2012 paying rs. 1.1 lakh in their aundh office in pune. During sales pitch they promised that a welcome kit would be sent which would have all the details regarding events and other info. Three weeks holiday vouchers would also be couriered. We have made at least 50 calls to the local sales person sandeep kanojia and his associate bhagyashree but each time they had a lame excuse for why they have not been able to provide the same. After 4 months of follow up, we decided to cancel the membership and went to their office on 2nd september 2012. The sales person was not to be seen anywhere and a shabbily dressed guy walked in by the name of samuel lal claiming himself to be the customer care head dealt with us. He promised that the vouchers will be sent to us on 4th september 2012. In between all the conversation, he was casual enough to receive a friend's call and laugh with him on some search engine issue. However, we left their office hoping to receive the vouchers. As usual, they failed to deliver their promise. On calling samuel on 6th september, he made some lame excuse of being out of town etc. On 7th sep, we decided to make a final attempt. He DID not pick out call and then I sent him an sms asking him to either send the vouchers today itself or we will be cancelling the membership. There was no response from his end. Later, we called the sandeep kanojia, our sales spoc and told him that we will be cancelling the membership if we do not receive the vouchers today. He spoke back very rudely to me saying 'dhamki dene ke liye call nahi karne ka mujhe' and hung up.

Our club membership number is cvpu1club5lb113817

I am requesting you to help me get a full refund for this membeship. Under no circumstance, am I willing to continue the same with them. Please extend your support

thanks & regards
abhinav misra