[Resolved]  Country Club Vacation — False promises made during plan selling

Address:

Gurgaon, Haryana

I purchased a testing plan from country club last year for Rs 24000 in Gurgaon from country club branch in Gurgaon Mall. I paid all the amount in advance. At that time the sales persons Shammi Kumar and Ajmat Ali made several tall promises but with time all the truth has come forward I am feeling being cheated by the company. During last year, when I made an attempt to book the room, they did not attend my call and even stopped picking my phone calls altogether. When I complained in their office, no curative step was taken.

Now after 1 year, I am facing a new difficulty with the same company. Under this plan, I was entitled 6D/7N at any country club or associate property. I was also told that I need not to pay any AMC (Which is 6000 per year). However, When I am trying to book the resort now, the company is asking for Utility charges and making this excuse - "INR 700 per night -Has your not charged AMC for the 1st year, utility fee will be collected". It is just asking for the same money under a different name. This is sheer Cheating. I would ask company representative to take this up seriously or get ready to face legal proceedings.