[Resolved]  Credit Card — Fraud Amount Charge & Bank giving me trauma

Address:Thane, Maharashtra

Hi ,

I have harassed by GE Money & have given me & my family in trauma ... i was caring one Tata SBI Credit card last 6 month i never made any transactions by this card suddenly on 3 Jan i got a mail that Rs 35664.26 debited from your card in Egypt.with in 12 hrs i came to know & raised a complain but still they are just giving me excuses we are working on the same 100 times i called them 5 reminder mail i have sent ever time i am getting reply we will get back to you we will working in that give us it has been 64 days to escalated the issue but no response from them.

My Case ID - CaseID=[protected]

I have forwarded my dispute form also two month back . even i have written below points on my mail :

Last one year I have not made much transactions by Tata Credit card
> .& whatever transactions recorded in your system all done with the reputed
> Retailer in Mum & Pune than how come suddenly your server approved the
> Internationally fraud transactions . I suggest you should ask for any
> authentications before approving the such kind of transactions .
> 2- I never make any online shopping & any globally transactions except
> few utility bill within the city .
> 3- I never shared my personal details in any social network site . I
> am using my personal laptop with single user I don’t visit any cyber café
> to complete my utility bills
> 4- I never travel out of India even I don’t have the passport .
> 5- In the second attempt when the fraud happened than you blocked my
> card but I didn’t get any communications from you about my card block &
> purpose for the card block even I received my transactions alert SMS once I
> raised a complain to customer care ms Komal .you should call to customer
> about the fraud & card blocking .
> 6- I am working person I don’t have much time to check my personal
> mail id every day , Luckily I checked my mail than I can to know about
> the fraud transactions .

What kind of legal help i can seek plz help me.

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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


Credit Card — Fraud charge

Dear Sir/ Madam,

I had received call from HSBC, Mumbai and they had expalined me the scheme of New (sakaranti) insurance plan. After expalining advantages of policy they had taen my details of Name and data of birth (including my wife and parents). They had cleared that they will give time to decide for policy but at end they said money (26, 000 Rs/-) has been deducted from your credit card as i had talked with them and had given my details. I am not even able to contact them on their number:[protected]. Since such froud has done with me even though i had not registered for the card after its receipt i want to cancel of this card. If no action is taken against this then i will charge HSBC for doing such froud with their coustomer.

Hiral Patel,
Dear Mr. Patel,

As far as your decision to go for the policy; its very clear and understood that If one is not willing to go for these kind of facilities, why all personal details was given ??

Meantime though you were not interested for the policy and received it...for your information Now a days every insurance company offers a certain time of around 15 days which is called FREE LOOK PERIOD to decide whether you wish to go for the same OR not...

Anyways if at all you feel that there was a cheating and a fraud kind of incident has happened with you...You may put a complain to [protected]@hsbc.co.in, sathya.[protected]@hsbc.co.in, [protected]@hsbc.co.in.

Simultaneously you should mark the same mail to the grievances cell to Insurance company too.

You may write me for any further assistance.

K Rajneesh
( Expert in Banking Disputes & Grievances )
Email : [protected]@indianconsultantgroup.com
visit us : www.indianconsultantgroup.com
Dear Pramod,

We regret the inconvenience. Thank you for sharing the details, we will get in touch with you soon and address your concern at the earliest.

Thanks and Regards,
SBI Cards.
Dear Pramod,

We are extremely sorry for the inconvenience caused to you. Thank you for sharing your contact details, we will get in touch with you. You can also write to us at nvariyava.[protected]@tatacapital.com.

Tata Cards
Dear Pramod,

Thanks for sending the required details. As discussed your case is under investigation and request you to please bear with us in the interim period. Kindly call SBI Cards helpline for further assistance.

Thanks and Regards,
SBI Cards.

Yesterday i had words with Ms Ekta & Mr Rajpal for same after 65 days they have asked for more the document i have forwarded same .. still in my credit card statement they have included the Fraud amount i am keep paying the finance charges since jan 2013 . as per the RBI Guidelines max limit to resolve the any dispute is 60 days but it has been more than 65 days .. if any one suggest me what kind of legal help i can take ..

I have provided the all document but still i am in big trauma.
Hi .

Every time SBI telling to me Plz bear with us your case is under investigations..

Can anybody help me should i take legal help & print media whenever i had word with SBI i have recorded & storage all audio clip how they are cheating .

I have the all recording which i have had withe the SBI & GE guys . How they have cheated me past 80 days .Should i take help from social media & Legal.

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