[Resolved]  Crompton Greaves — Faulty motor

Dear sir,

I have purchased a water pump motor from M/s Shree Ram Enterprises, 24 Corner market, Malviya nagar, New delhi on around 29th July 2009. As per the supplier this motor is warranted for one year from the date of supply.
Since the date of fitting this motor is not able to extract water due to which we are facing water problem from nearly 15 days.The motor is not running properply.

On 31st of july 2009, I made a complaint to the company for this faulty motor they gave me complaint no [protected] and assured me that reasonable action will be taken within 24 hours. A company service person came to my home and checked the motor, but he told me that the motor which i purchased is faulted and cannot be repaired. Then i talked to the shopkeeper about the faulty motor, he told me to go to the service centre at 87 shahpurjat, new delhi. They checked the motor but still the motor is in the same condition as i went there with the motor.There are also some noises always comes from the motor.Again i complaint 2 times for the motor.Complaint no. [protected] Soneeka Enterprises on 7th august. And [protected] Bhoomika Engineering Company on 10th august, but i have gotton no responses.

This is really a very negligent act done by such a reputed company and the seller. If this type of things being done by such a company then why the customer will trust such companies

Please take my complaint very seriously as I am in trouble as there is not a drop of water in my house.