[Resolved] Crompton Greaves Solarium Geyser — Geyser not working from the day one i bought it

[Resolved] Crompton Greaves Solarium Geyser — Geyser not working from the day one i bought it

S Sumesh from Gurgaon, Haryana

Hi, I bought a new geyser some 3 weeks back and its not working from the day i bought it. Conatcted the dealer but even he is not giving a positive response and suggested to contact the service center. After frequent requests to the service center on complain no. [protected], finally an execuive visited my site and said that thermostat is not working and needs to be changed. He had given us a complaint receipt and said it will be chnaged in next 2 to 3 days but till now had no response from their side. Request you to look into this. Thanks. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

karamjit

from Ludhiana, Punjab

Solarium water Geyser purchased in the year 2005. Geyser was working for Two years as per company's fame but after 2 years it gradually failed to perform as it should be. Now every year during the winter, when ever it is operated, the water outlet is insufficient almost dripping ie it takes 1hour to fill half a bucket. Now Geyser requires repairing every year subsequently. We are spending 450 to 550 for three years continuously but now it has become a pain in the neck. We are fed up of this product now.
Kindly guide us what can be done further ?
Is buying branded product going to be so painful for the customer who believes in your reputed brand ?
looking for a positive response.

Karamjit Singh Bedi
M-3/517 sec-H LDA Colony Kanpur Road Lucknow-12
email :[protected]@ymail.com
Ph-[protected], [protected], [protected]