Customer — regarding not receive my credit card

Address:

South Delhi, Delhi

my name is jasvinder kaur i open my new account in sbi bank pushpa bhawan branch on 08/02/2012 and i my fix deposit account in this bank and against this fix deposit that sales executive told me bank give u credit card against this fix deposit and i gave her my all document along with my application but still i did not recieve my credit card and i make many calls on customer care but they still did not my help some executive says your address is not complete but they have my all document how could they make this mistake and i suffer from this problem.and company send me sms (your statement dt 05-may12 has been dispatched. total amountof rs 676.32 is payable by 25 may12 sbi card view last 1 yrs statement and manage your account )how this possible i did not receieve my card so for wht payment i dont under stand plz help me for this