Dawar's Open World — Poor service, extra charges

Address:

Gurgaon, Haryana

Even after i made the payment for an ac (including installation fee), dawars open worlds installation person demanded rs 300 extra for removing my existing ac.
After i spoke with the manager, he agreed that his employee had come to my house to see the location of installation and had seen the existing ac there, but they have not considered that in the installation. i was dissapointed to hear this as i had personally explained to his employee on what all needs to be done (including where the ac will go).
I wonder if he was expecting me to remove the existing ac myself, in which case i think their service quality and attitude of employees is bad. they have sold the ac to me claiming it to be a good price, however have added extra costs (rs 300 for removal of an ac is ridiculous, when the company has already committed on free installation and have seen the setup earlier).
I have had a poor experience with the dawars and would suggest others to consider more honest and straightforward dealers while buying electrical appliances that require installation.
Their delivery commitments were not clear. the boy who came to drop the ac off also quarreled with our security.
The manager tried to sweet talk me into paying a lesser amount (rs 200), however i am not happy with my dealings with dawars open world. they are not good.